Open Source HelpDesk & Customer Support Ticketing System – Simple & Flexible
10 / month with a 30-day free trial
- Simple and Flexible Helpdesk & Support Ticketing System for your Websites and eCommerce Stores.
- Works independently of any platform your web store is hosted on.
- We take care of the complete setup and management of your helpdesk system.
- 100% privacy and ownership of your data.
- Have any Clarifications? Need a one-o-one call? Please reach us / schedule a demo now!
Description
Description
Are you a website or e-commerce store owner looking for a super-efficient helpdesk & customer support ticketing system, which has predictable pricing? And, do you have a list of personalization requirements with complete ownership and 100% privacy of your data? You are in the right place!
Our highly flexible and customizable Open Source HelpDesk & Customer Support Ticketing System will help you satisfy all your business needs and take care of the complete setup of your helpdesk system for a hassle-free experience of customer support. We are here to help you out to set up the best helpdesk platform which will perfectly fit into your work environment. So, yes, you can comfortably focus on running your business. As a result, you will be able to provide the best support for your customers every time!
Your website / eCommerce store may be built with any platform like Shopify, BigCommerce, WooCommerce, WordPress, or any other popular ones. Our expert team will set up an independent support ticketing system for you irrespective of any website or eCommerce platform. This simple, yet robust Support Ticket System is powered by WSDesk, which has been serving thousands of our happy customers for their day-to-day customer support requirements.
10 Reasons to Choose ELEX Open Source Helpdesk & Support Ticketing Platform
End to End Set up
Get paid for your Customers for Support
Data Privacy & Security
Keep your Business Making Website Sleek and Clean
Freebies
Live Chat Set Up
Priority Support
No-Hustle Updates
Customize for your Business Needs
* Customization charges applicable.
Based on the package you have chosen, the server configuration will be modified to handle the ticket volume. The pricing plan of our product is designed to provide the best value for you with no hidden costs. A detailed comparison of the pricing with our competitor is given below.
Exclusive Benefits
Open Source Support Desk Platform
Data Privacy & Transparency
Highly Customisable Out-of-the-Box
Unlimited Agents & Tickets
Take a Backseat & Focus on Your Business, We Are Here to Help You!
Any critical server issues or blockers will be resolved on the very next day, even on weekends and holidays.
Open-ended to Fit into Exclusive Business Requirements
Charge for Your Expert Consultation Support
Expert Development Services & Consultation
About WSDesk – ELEX WordPress Helpdesk & Customer Support Ticket System Plugin
WSDesk – ELEX WordPress Helpdesk & Customer Support Ticket System Plugin is an established helpdesk support ticketing system in the WordPress ecosystem, and it is proven by the number of our happy customers. We keep optimizing and incorporating advanced features in accordance with the evolving customer needs for the past 3 years and we ourselves handle 10000s of customer tickets seamlessly. Improve your customer support system with our WSDesk. Need to charge for your support? WSDesk Pay For Support Add-On will help you to achieve the same.
Exclusive Features of WSDesk
Unlimited Tickets & Agents
Handle unlimited tickets and create unlimited agent profiles seamlessly without any restrictions.
Custom Ticket Views
View the tickets based on the agents, ticket tags, forwarded emails, tickets received only through form or email, imported from Zendesk, etc.
Advanced Email Options
With IMAP and Google OAuth, you can convert your unread emails into trackable tickets to not miss out any single query from customers.
Canned Responses
Configure default response templates to add uniformity in all responses. These templates can be used by the agents to respond with quick solutions.
Detailed Analysis Report
Analyze the overall performance of your support helpdesk team. You can analyze reports specific to agents and tickets, Satisfaction survey, Ticket resolution, and reports based on Ticket tags.
Professional Agent Signature
You can add custom signatures with the help of the agent signature add-on of WSDesk. This signature will reflect on the ticket replies and emails sent to the customers.
Trigger SMS Notifications to Customers, Agents, and Ticket Assignees
Using its SMS Notification Add-On, you can send SMS notifications to the customers, agents, and ticket assignees using triggers.
User-friendly Interface
Simplifies the agents’ tasks by showing ticket status, options to merge, search & filter the tickets, and much more!
Triggers & Notifications for Agents
Let your agents know when a ticket is received, pending, and assigned to them using triggers. And add more triggers according to the requirements.
Google Chat Integration
Keep your customer support team in the same loop using Google Chat notifications. A Google Chat message can be triggered from the bot to the admin and all agents when a ticket has been received or updated.
QuillJS Support
Agents can use various rich text formatting options while composing replies to the customer with QuillJS support.
Agent Satisfaction Score
You can check the performance of your agents using this score. It is calculated based on the Satisfaction survey that can be carried out with a simple trigger.
High Compatibility with WooCommerce and EDD
Since this plugin works well on WooCommerce stores, you can retrieve the total number of orders, order number, and total purchase price information in the ticket details of the customer. Also, you can easily integrate with Easy Digital Downloads (EDD) as well.
Backup & Restore Your Data
It allows you to back up your information and the tickets in an XML file.
Look what our customers have to say!
FREQUENTLY ASKED QUESTIONS
What happens when I no longer want to continue with the subscription?
You may cancel the subscription at any time by going to the My Account section. Also, you can drop a request to us if you want to manage the server by yourself in the future.
My business-making website is not built with WordPress. Can I still use this software?
Absolutely yes! We will set up the support desk on a different server with a subdomain similar to ‘support.yourwebsite.com’.
Is there any discount if I want to create multiple support sites with your solution?
Currently, there is no discount option available. You can contact our support for any clarifications.
Can I use this solution on my business site instead of creating a new support site?
Our solution recommends creating a new support domain instead of using it on an existing business site. Because if your business site is down for any reason, it will not affect your support site. Also, you can enjoy free server management services with our solution.
What happens after I purchase the subscription?
Once you have successfully purchased the subscription, our service team will contact you to collect your business requirements with the help desk platform. Once we are clear with your requirements, we will create a new WordPress support site for your business. And, you will get a dedicated resource to manage your server and site if any issues are faced or if you require any changes.
How much does your helpdesk system cost per agent?
You can add unlimited agents. There is no extra cost or hidden charges for adding unlimited agents.
My website is hosted on Shopify. Can I still use this software?
Absolutely yes! We will set up the support desk on a different server with the URL format – ‘support.yourwebsite.com’.
Where will the support desk be hosted?
The support desk will be hosted on a shared or dedicated server which is chosen based on the subscription tier that you have enrolled in. It will be completely managed by our team.
Can I host this software on my own server? Or can I change the hosting server to my own in the future?
Currently, we don’t have this option available. Please contact ELEXtensions Services so that we could help you to find a suitable solution.
You are free to export the ticketing data at any time.
How can I reach you in case of any queries?
You may contact us anytime through support.elextensions.com.
