V 5.5.0
Released On : 15-Apr-2024
Enhancement
* Made compatible with WordPress 6.5
* Implemented changes to the CSV file structure to accommodate the storage of attachment links
New Feature Added
* An option for the users to view email logs on the tickets page
Bug Fixes
* Fixed an issue affecting the display of text and HTML format
* Fixed an issue related to data restoration from JSON files
* Fixed an issue with ChatGPT reply generation
* Fixed an issue with multiple attachments
* Fixed an issue with the Custom attachment folder
* Fixed an issue where forwarded emails were not displaying
* Fixed an issue with calculating CC recipients on the tickets page
= 5.4.1 =
New Feature Added
* Integration with OpenAI ChatGPT [This setting will be available under the ‘Integration’ tab of the Settings page]
Bug Fixes
* Fixed an issue with the multiple attachments
* Fixed an issue with fetching custom field data through a third-party API
= 5.4.0 =
Enhancement
* Made compatible with WordPress 6.2
New Feature Added
* An option to refresh a ticket inside a ticket page
* An option to set the Default Raiser Reply Status under the settings page
* An option to set Replied by condition trigger
* An option to set a trigger to get the Notes added in a ticket reply
* An option to set up Outlook Oauth
* An option to view the activity logs under the tickets page
Bug Fixes
* Fixed an issue with time format in an email and on print preview
* Fixed an issue with Check Request & Form creation shortcode
* Fixed an issue with the template search
* Fixed an issue with the Redirection URL
* Fixed an issue with the Show More option
* Fixed an issue with Export Data (CSV)
* Fixed an issue with attachments received through email trigger
= 5.3.1 =
Enhancement
* Optimized Export
Bug Fixes
* Fixed a few issues
= 5.3.0 =
Enhancement
* Made compatible with WordPress 6.0
* Optimized Triggers & Automation
* Included.PPTX file extension support for attachment
Bug Fixes
* Fixed IMAP issue
* Fixed Custom Date field issue
* Fixed attachment issue
= 5.2.1 =
Bug Fixes
* Fixed an issue with the SMS Add-on trigger action
* Fixed an issue with the global search
* Fixed an issue with the Ticket time stamp
* Fixed an issue of data getting duplicated upon opening multiple tickets
= 5.2.0 =
Enhancement
* Made compatible with WordPress 5.9
* Made compatible with WordPress coding standards
* Made compatible with Simply Schedule Appointments
* Included Email ID validation upon an Email/Ticket reply
Bug Fixes
* Fixed an issue with Google Chat webhook integration
* Fixed an issue with bulk deletion
= 5.1.1 =
Bug Fixes
* Fixed an issue in deleting the tickets from the Agent’s ticket dashboard
* Fixed an issue with the Factory reset
= 5.1.0 =
Enhancement
* Optimized Reports
New Feature Added
* An option to include Username for authentication under IMAP settings
* An option to view the Support Form and the Tickets on the My Accounts page
Bug Fixes
* Fixed a few issues
= 5.0.0 =
Enhancement
* Code optimization and performance improvement
* Made compatible with WordPress 5.8
* Made compatible with the latest changes made under the Pay for Support Addon
Bug Fixes
* Fixed a few issues
= 4.2.2 =
Enhancement
* Made compatible with WordPress 5.7
= 4.2.1 =
Enhancement
* Made compatible with WordPress 5.6
New Feature Added
* Optimized the code, by adding a new insane mode under the Advanced settings tab
* An option to specify a time interval to trigger all scheduled actions under lite mode
* Support for BMP file attachments
= 4.2.0 =
Enhancement
* Added a last updated column in the ticket view
* Display active view ticket count in the lite mode
New Feature Added
* An option to add the login and register URL under the form settings tab
* An option to set the credit limit for raising the ticket under the form settings tab
= 4.1.9 =
Bug Fixes
* Fixed a few minor issues
= 4.1.8 =
Enhancement
* Made compatible with WordPress 5.5
* Full conversation can be viewed under single ticket view for archived tickets
* Improved satisfaction survey report wherein we can view Total Customer Response (Total Customer Response = Good ratings + Bad ratings)
New Feature Added
* An option to add hyperlink text for satisfaction survey under the general settings tab
* An option to save properties for bulk edit tickets
= 4.1.7 =
New Feature Added
* Integrated Google Chat
* An option to add multiple IMAP accounts
* An option to archive tickets in the ticket dashboard section
* An option to archive a single ticket
= 4.1.6 =
Enhancement
* Made compatible with WordPress 5.4
New Feature Added
* Admin menu for tickets tab
Bug Fixes
* Fixed existing ticket request issue
= 4.1.5 =
Enhancement
* Made compatible with Pay for Support Addon
* Lite Mode option is made as default
Bug Fixes
* Missing shortcode information on edit triggers
= 4.1.4
Enhancement
* Lite mode was introduced
* Pay for support add-on related changes have been made
* Text color and text background color options have been added in the admin side text editor
Bug Fixes
* Fixed tickets stuck issue while scrolling
* Fixed tag count issue
= 4.1.3 =
Enhancement
* Restricting tickets per Agent
* Agent satisfaction score report [Score = ( Total Good Feedbacks / Total All Feedbacks ) * 100]
* Agent average first response time report
* Download reports in CSV
= 4.1.2 =
New Feature Added
* An option to Archive ticket
* An option to Restore ticket
= 4.1.1 =
Enhancement
* Added shortcode for displaying both form and previous tickets on the same page
* IMAP article set up Google OAuth, and Import tickets from Zendesk links are updated
= 4.1.0 =
New Feature Added
* An option to hide other agent’s tickets in the agent’s ticket dashboard
* Pop window added to view all the templates
= 4.0.9 =
Bug Fixes
* Fixed an issue with collapsing ticket content
= 4.0.8 =
Bug Fixes
* Fixed an issue with editing the email field in the reply area
= 4.0.7 =
Enhancement
* Ticket in the front end will be ordered based on updated date
* Back up and restore revamped
* Ticket content of more than 30 lines will be truncated and shown only when the user wants to see them
* Several new text formatting options were added in the agent reply section including image attachments in between the replies
= 4.0.6 =
Enhancement
* Clicking on the author’s name/Email on the admin side single ticket view will now search the DB for tickets by the author’s Email
* All strings containing URLs will now be converted to hyperlinks
* Added code to support a feature that will append a common signature at the top of each agent’s signature
= 4.0.5 =
New Feature Added
* An option to add custom columns in the tickets table
* An option to rearrange columns on the tickets page
* An option to sort by certain columns
= 4.0.4 =
Enhancement
* Made compatible with WSDesk SMS Notification Add-on
New Feature Added
* An option to block outgoing agent reply emails
= 4.0.3 =
Enhancement
* Auto Suggestion compatibility with Avada FAQ
New Feature Added
* An option to change log-in and register labels for unregistered users visiting the existing request page
= 4.0.2 =
Bug Fixes
* Fixed Compatibility issue with IE
= 4.0.1 =
Enhancement
* Added support for the .rtf file
= 4.0.0 =
Bug Fixes
* Fixed security issue with form_support_request_table shortcode
New Feature Added
* An option to search tickets in the front end
* An option to filter by labels in the front end
= 3.5.6 =
Bug Fixes
* Fixed compatibility issue with the Flatsome theme
= 3.5.5 =
Enhancement
* Updated language files
= 3.5.4 =
Enhancement
* Added new CSS class in the submit button of check_request shortcode
= 3.5.3 =
Enhancement
* Submit ticket redirect link added
= 3.5.2 =
New Feature Added
* An option to export ticket details in CSV
= 3.5.1 =
Bug Fixes
* Fixed an issue with the factory reset
Enhancement
* Redirected URLs from the WSDesk Support page
* Added “To” Email Trigger
* Editor is changed
= 3.5.0 =
Enhancement
* DB Collation log is added
* A shortcode [latest_reply_with_notes] to send the internal note is added
* Added custom ticket field for WooCommerce order ID
= 3.4.9 =
Enhancement
* Added redirect URL for Login, Register, and Logout
* When the ticket is created through IMAP the CC reply will be merged
= 3.4.8 =
Enhancement
* Custom fields added with export data
* Exported data is now stored in the download folder of the system
= 3.4.7 =
New Feature Added
* An option to show excerpts in autosuggestion
* An option to export ticket data in the format of CSV
Enhancement
* Included SYX file extension
= 3.4.6 =
New Feature Added
* An option to view tickets total time for solved and unsolved tickets on the tickets page
* An option to graphically display resolution time for all the agents
* An option to display the agent’s resolution time separately
Enhancement
* Integration with Easy Digital Downloads
* Auto Suggestion included for Tags
* User-initiated ticket closure in the front end
* Added shortcodes for adding custom fields
* Added “Select Template” on the agent side new ticket page
* The ‘IMAP-mail.outlook.com’ server name added to check the outlook
= 3.4.5 =
Bug Fixes
* Fixed an issue with showing the same order for all the tickets
= 3.4.4 =
Bug Fixes
* Fixed compatibility issue with WC version lower than 2.7
= 3.4.3 =
Bug Fixes
* Fixed ticket display and ticket count error
= 3.4.2 =
New Feature Added
* An option to show the number of tickets per page
Enhancement
* Included Mp3 and Mp4 files
= 3.4.1 =
Bug Fixes
* Fixed an issue with the requestor email edit link when multiple tabs are opened
= 3.4.0 =
New Feature Added
* An option to change communication e-mail
= 3.3.9 =
New Feature Added
* A GDPR-compliant feedback form
= 3.3.8 =
Bug Fixes
* Fixed an issue with the satisfaction survey
= 3.3.7 =
New Feature Added
* An option to include a default deep link
* An option to generate a report for a satisfaction survey
= 3.3.6 =
Enhancement
* An option for choosing between HTML or text
* Start ticket ID from a specified number
* Reports based on ticket tags
= 3.3.5 =
Enhancement
* Auto-assign a ticket to the agent responding to a ticket, if it is unassigned
* Assigning tickets to an agent on the tickets table
= 3.3.4 =
Enhancement
* Ticket submitted by the trigger is added
= 3.3.3 =
Enhancement
* A new view for forwarded e-mails
= 3.3.2 =
Enhancement
* [latest_reply] shortcode is added
* [content] shortcode is now removed instead use [request_description] shortcode
* Deep link for all views and order of the tickets added
* Collapse ticket views are added
= 3.3.1 =
Enhancement
* Agent reports can now be viewed for the last 30 days and custom range of dates along with the already present previous 7 days
* Delete e-mails from the server after importing them
* New trigger added for assignee change to anyone
* Reply-To email feature introduced for Google OAuth
= 3.3.0 =
Enhancement
* IP Address ticket field is added
= 3.2.9 =
Enhancement
* Ticket now gets added to the database before the status is changed
= 3.2.8 =
Bug Fixes
* Fixed an issue with the ticket view while upgrading from basic to premium
= 3.2.7 =
Bug Fixes
* Fixed an issue with the ticket trigger
= 3.2.6 =
Enhancement
* Manually marking imported mail as read
= 3.2.5 =
Enhancement
* wp_mail_from and wp_mail_from_name filter added
= 3.2.4 =
Enhancement
* Admin rights cannot be edited anymore
* CC field added for every ticket
= 3.2.3 =
Bug Fixes
* Incorrect list of rights displaying when managing agents issue is fixed
= 3.2.2 =
Enhancement
* Made compatible with previous PHP version
= 3.2.1 =
Enhancement
* E-mail blocking by subject line feature is introduced
* Made compatible with “Knowledge Base for Documents and FAQs”
= 3.2.0 =
New Feature Added
* Factory Reset button
* Custom folder for attachments option
* File extension filter option
* Max file size allows the option
= 3.1.2 =
Enhancement
* An option to logout for the registered user to allow the guest user to login
= 3.1.1 =
Enhancement
* Reply-to header instead of ‘From’ address will be treated as the email address of the ticket whenever it is ‘Reply-To’ is set
= 3.1.0 =
Enhancement
* Submit Request button added for [wsdesk_support display=”check_request”] shortcode
* Logged-out users get the option to log in now for [wsdesk_support display=”check_request”] shortcode
= 3.0.13 =
Bug Fixes
* Fixed an issue with the mobile view
= 3.0.12 =
Bug Fixes
* Default fields lose mandatory aspect once the updated issue fixed
= 3.0.11 =
Bug Fixes
* Guest user redirected to WP login page after submitting ticket issue fixed
* Office 365 IMAP issue fixed
= 3.0.10 =
Bug Fixes
* Fixed multi-site compatibility issue
= 3.0.9 =
Bug Fixes
* Receiving email notification from a trigger event when a user role is changed to a non-WSDESK role issue is fixed
= 3.0.8 =
Bug Fixes
* Fixed an issue with video attachment in agent reply tickets
= 3.0.7 =
Enhancement
* Administrator can now edit all users including other administrators
* Administrator capabilities now get displayed on the agent’s page
= 3.0.6 =
Bug Fixes
* Fixed default value issue in edit ticket fields
= 3.0.5 =
Bug Fixes
* IMAP config error solved
* Zendesk activation issue solved
= 3.0.3 =
Enhancement
* Sending Emails with WPML
* API manager modified
= 3.0.1 =
Enhancement
* Single ticket view implemented
= 3.0.0 =
Bug Fixes
* Script issue Fixed
* Reply to deleted agent trigger issue solved
= 2.9.9 =
Enhancement
* Translation text domains added
* Update API Code
= 2.9.7 =
Enhance
* Changed Bootstrap name
= 2.9.6 =
Enhancement
* Subject line Sortcode implemented
* Added tooltips
= 2.9.5 =
Bug Fixes
* Fixed an issue with triggers
= 2.9.4 =
Bug Fixes
* Fixed an issue with the WSDesk text editor
= 2.9.3 =
Enhancement
* Modified Nic edit library
* Added an inline image option in a text editor
= 2.9.2 =
Bug Fixes
* Fixed unique character issue
* Fixed format date issue
= 2.9.1 =
Bug Fixes
* Removed agent notes in conversation history shortcode
= 2.9.0 =
New Feature Added
* Request for optional feedback while disabling the plugin
= 2.8.1 =
Bug Fixes
* Fixed an issue with sending Emails
= 2.8.0 =
New Feature Added
* Ticket trash added with a restore option
* An option to Print tickets
Enhancement
* Ticket count badge added to the menu
* An option to make ticket fields mandatory for agents
* An option to make ticket fields visible to end users
= 2.7.0 =
Enhancement
* A quick navigation between tickets is added
= 2.6.6 =
Bug Fixes
* Fixed bootstrap conflicts
= 2.6.5 =
Bug Fixes
* Fixed Imap library conflicts
= 2.6.4 =
Enhancement
* Added a shortcode to display Existing Tickets directly on the support page[wsdesk_support display=”check_request”]
= 2.6.3 =
Enhancement
* Updated ticket view UI
= 2.6.1 =
Bug Fixes
* Multiple form field visibility issues are fixed
= 2.6.0 =
New Feature Added
* An option to enable/disable auto send an email on ticket creation [WSDesk -> E-Mail -> Support Email (Send auto email on ticket creation)]
Enhancement
* Predefined content template with flexible use case shortcode
= 2.5.0 =
Enhancement
* Shortcode for conversation history [Agent Reply Format]
* Multiple Form Support Shortcode – [wsdesk_support display=”form” fields=”field_QA87″]
= 2.4.0 =
Enhancements
* Updated UI/UX
* New action bar included
* Quick setup wizard introduced
* Automatic support page creation
= 2.3.0 =
New Feature Added
* An option to block sending/receiving emails in WSDesk [WSDesk->E-Mail->EMail Filter & Block]
* Customization option for support form buttons [WSDesk->Settings->Appearance]
= 2.2.3 =
Bug Fixes
* Fixed CSS issue with buttons
= 2.2.2 =
Bug Fixes
* JQuery conflict on clicking a button is fixed
= 2.2.1 =
Bug Fixes
* Fixed in_array warning
= 2.2.0 =
Enhancement
* Introduced German, French, and Spanish translation
= 2.1.2 =
Bug Fixes
* Fixed an issue with ticket view filtering
* Fixed an issue with UTC timestamp
= 2.1.1
Bug Fixes
* Fixed an issue with the sorting algorithm
= 2.1.0 =
Enhancement
* Sorting ticket with its last Updated
* Quote the previous reply into the text editor
= 2.0.2 =
Bug Fixes
* Fixed vendor-related queries
= 2.0.1 =
Bug Fixes
* Fixed an issue with the Cron job
= 2.0.0 =
Enhancement
* Added WooCommerce vendor support
* Changed Reply Textarea to Rich Text Editor
New Feature Added
* Introduced Google reCAPTCHA as a ticket field
* An option to add vendors as WSDesk agents or supervisor
= 1.1.1 =
Bug Fix
* Fixed an issue with satisfaction feedback
= 1.1.0 =
New Feature Added
* An option to display form on load shortcode [wsdesk_support display=” form”]
= 1.0.0 =
New Release
* Initial push