Last Updated: 22-Sep-2020

= 4.2.0 =
Enhancement
* Added a last updated column in the ticket view
* Display active view ticket count in the lite mode
New Feature Added
* An option to add the login and register URL under the form settings tab
* An option to set the credit limit for raise the ticket under the form settings tab

= 4.1.9 =
Bug Fixes
* Fixed few minor issues

= 4.1.8 =
Enhancement
* Made compatible with WordPress 5.5
* Full conversation can be view under single ticket view for archived tickets
* Improved satisfaction survey report wherein we can view Total Customer Response (Total Customer Response = Good ratings + Bad ratings)
New Feature Added
* An option to add hyperlink text for satisfaction survey under the general settings tab
* An option to save properties for bulk edit tickets

= 4.1.7 =
New Feature Added
* Integrated Google Chat
* An option to add multiple IMAP accounts
* An option to archive tickets in the ticket dashboard section
* An option to archive single ticket

= 4.1.6 =
Enhancement
* Made compatible with WordPress 5.4
New Feature Added
* Admin menu for tickets tab
Bug Fixes
* Fixed existing tickets request issue

= 4.1.5 =
Enhancement
* Made compatible with Pay for Support Addon
* Lite Mode option is made as default
Bug Fixes
* Missing shortcode information on edit triggers

= 4.1.4
Enhancement
* Lite mode got introduced
* Pay for support add-on related changes has been made
* Text color and text background color options have been added in the admin side text editor
Bug Fixes
* Fixed tickets stuck issue while scrolling
* Fixed tag count issue

= 4.1.3 =
Enhancement
* Restricting tickets per Agent
* Agent satisfaction score report [Score = ( Total Good Feedbacks / Total All Feedbacks ) * 100]
* Agent average first response time report
* Download reports in CSV

= 4.1.2 =
New Feature Added
* An option to Archive ticket
* An option to Restore ticket

= 4.1.1 =
Enhancement
* Added shortcode for displaying both form and previous tickets on the same page
* IMAP article, set up Google OAuth and Import tickets from Zendesk links are updated

= 4.1.0 =
New Feature Added
* An option to hide other agents ticket in agents ticket dashboard
* Pop window added to view all the templates

= 4.0.9 =
Bug Fixes
* Fixed an issue with collapsing ticket content

= 4.0.8 =
Bug Fixes
* Fixed an issue with editing the email field in the reply area

= 4.0.7 =
Enhancement
* Ticket in the front end will be ordered based on updated date
* Back up and restore revamped
* Ticket content of more than 30 lines will be truncated and shown only when user wants to see them
* Several new text formatting options added in the agent reply section including image attachments in between the replies

= 4.0.6 =
Enhancement
* Clicking on author’s name/Email on admin side single ticket view will now search the DB for tickets by the author’s Email
* All strings containing URLs will now be converted to hyperlinks
* Added code to support feature that will append a common signature at the top of each agent’s individual signature

= 4.0.5 =
New Feature Added
* An option to add custom columns in tickets table
* An option to rearrange columns in tickets page
* An option to sort by certain columns

= 4.0.4 =
Enhancement
* Made compatible with WSDesk SMS Notification Add On
New Feature Added
* An option to block outgoing agent reply emails

= 4.0.3 =
Enhancement
* Auto Suggestion compatibility with Avada FAQ
New Feature Added
* An option to change log-in and register labels for unregistered users visiting the existing request page

= 4.0.2 =
Bug Fixes
* Fixed Compatibility issue with IE

= 4.0.1 =
Enhancement
* Added support for the .rtf file

= 4.0.0 =
Bug Fixes
* Fixed security issue with form_support_request_table shortcode
New Feature Added
* An option to search tickets in the front end
* An option to filter by labels in the front end

= 3.5.6 =
Bug Fixes
* Fixed compatibility issue with Flatsome theme

= 3.5.5 =
Enhancement
* Updated language files

= 3.5.4 =
Enhancement
* Added new CSS class in submit button of check_request shortcode

= 3.5.3 =
Enhancement
* Submit ticket redirect link added

= 3.5.2 =
New Feature Added
* An option to export ticket details in CSV

= 3.5.1 =
Bug Fixes
* Fixed an issue with factory reset
Enhancement
* Redirected URLs from WSDesk Support page
* Added “To” Email trigger
* Editor is changed

= 3.5.0 =
Enhancement
* DB Collation log is added
* A shortcode [latest_reply_with_notes] to send the internal note is added
* Added custom ticket field for WooCommerce order ID

= 3.4.9 =
Enhancement
* Added redirect URL for Login, Register, and Logout
* When Ticket is created through IMAP then CC reply will be merged

= 3.4.8 =
Enhancement
* Custom fields added with export data
* Exported data is now stored in the download folder of the system

= 3.4.7 =
New Feature Added
* An option to show excerpts in autosuggestion
* An option to export tickets data in the format of CSV
Enhancement
* Included SYX file extension

= 3.4.6 =
New Feature Added
* An option to view tickets total time for solved and unsolved tickets in the tickets page
* An option to graphically display resolution time for all the agents
* An option to display agents resolution time separately
Enhancement
* Integration with Easy Digital Downloads
* Auto Suggestion included for Tags
* User-initiated ticket closure in the front end
* Added shortcodes for adding custom fields
* Added “Select Template” in the agent side new ticket page
* ‘imap-mail.outlook.com’ server name added to check the outlook

= 3.4.5 =
Bug Fixes
* Fixed an issue with showing the same order for all the tickets

= 3.4.4 =
Bug Fixes
* Fixed compatibility issue with WC version lower than 2.7

= 3.4.3 =
Bug Fixes
* Fixed ticket display and ticket count error

= 3.4.2 =
New Feature Added
* An option to show the number of tickets per page
Enhancement
* Included Mp3 and Mp4 files

= 3.4.1 =
Bug Fixes
* Fixed an issue with requestor email edit link when multiple tabs are opened

= 3.4.0 =
New Feature Added
* An option to change communication e-mail

= 3.3.9 =
New Feature Added
* A GDPR compliant feedback form

= 3.3.8 =
Bug Fixes
* Fixed an issue with satisfaction survey

= 3.3.7 =
New Feature Added
* An option to include default deep link
* An option to generate report for satisfaction survey

= 3.3.6 =
Enhancement
* An option for choosing between HTML or text
* Start ticket ID from a specified number
* Reports based on ticket tags

= 3.3.5 =
Enhancement
* Autoassign a ticket to the agent responding to a ticket, if it is unassigned
* Assigning tickets to agent in the tickets table

= 3.3.4 =
Enhancement
* Ticket submitted by trigger is added

= 3.3.3 =
Enhancement
* A new view for forwarded e-mails

= 3.3.2 =
Enhancement
* [latest_reply] shortcode is added
* [content] shortcode is now removed instead use [request_description] shortcode
* Deep link for all views and order of the tickets added
* Collapse ticket views is added

= 3.3.1 =
Enhancement
* Agent reports can now be viewed for last 30 days and custom range of dates along with the already present last 7 days
* Delete e-mails from server after importing them
* New trigger added for assignee change to anyone
* Reply-To email feature introduced for Google OAuth

= 3.3.0 =
Enhancement
* IP Address ticket field is added

= 3.2.9 =
Enhancement
* Ticket now gets added to the database before the status is changed

= 3.2.8 =
Bug Fixes
* Fixed an issue with the ticket view while upgrading from basic to premium

= 3.2.7 =
Bug Fixes
* Fixed an issue with ticket trigger

= 3.2.6 =
Enhancement
* Manually marking imported mail as read

= 3.2.5 =
Enhancement
* wp_mail_from and wp_mail_from_name filter added

= 3.2.4 =
Enhancement
* Admin rights cannot be edited anymore
* CC field added for every ticket

= 3.2.3 =
Bug Fixes
* Incorrect list of rights displaying when managing agents issue is fixed

= 3.2.2 =
Enhancement
* Made compatible with previous PHP version

= 3.2.1 =
Enhancement
* E-mail blocking by subject line feature is introduced
* Made compatible with “Knowledge Base for Documents and FAQs”

= 3.2.0 =
New Feature Added
* Factory Reset button
* Custom folder for attachments option
* File extension filter option
* Max file size allowed option

= 3.1.2 =
Enhancement
* An option to logout for the registered user inorder to allow the guest user to login

= 3.1.1 =
Enhancement
* Reply-to header instead of ‘From’ address will be treated as the email address of the ticket whenever it is ‘Reply-To’ is set

= 3.1.0 =
Enhancement
* Submit Request button added for [wsdesk_support display=”check_request”] shortcode
* Logged out users get the option to login now for [wsdesk_support display=”check_request”] shortcode

= 3.0.13 =
Bug Fixes
* Fixed an issue with the mobile view

= 3.0.12 =
Bug Fixes
* Default fields lose mandatory aspect once updated issue fixed

= 3.0.11 =
Bug Fixes
* Guest user redirected to WP login page after submitting ticket issue fixed
* Office 365 IMAP issue fixed

= 3.0.10 =
Bug Fixes
* Fixed multi site compatibility issue

= 3.0.9 =
Bug Fixes
* Receiving email notification from a trigger even when user role is changed to a non WSDESK role issue is fixed

= 3.0.8 =
Bug Fixes
* Fixed an issue with video attachment in agent reply tickets

= 3.0.7 =
Enhancement
* Administrator can now edit all users including other administrators
* Administrator capabilities now get displayed on the agents page

= 3.0.6 =
Bug Fixes
* Fixed default value issue in edit ticket fields

= 3.0.5 =
Bug Fixes
* IMAP config error solved
* Zendesk activation issue solved

= 3.0.3 =
Enhancement
* Sending Emails with WPML
* API manager modified

= 3.0.1 =
Enhancement
* Single ticket view implemented

= 3.0.0 =
Bug Fixes
* Script issue Fixed
* Reply to deleted agent trigger issue solved

= 2.9.9 =
Enhancement
* Translation text domains added
* Update API Code

= 2.9.7 =
Enha’
* Changed Bootstrap name

= 2.9.6 =
Enhancement
* Subject line Sortcode implemented
* Added tooltips

= 2.9.5 =
Bug Fixes
* Fixed an issue with triggers

= 2.9.4 =
Bug Fixes
* Fixed an issue with WSDesk text editor

= 2.9.3 =
Enhancement
* Modified Nic edit library
* Added an image inline option in a text editor

= 2.9.2 =
Bug Fixes
* Fixed special character issue
* Fixed format date issue

= 2.9.1 =
Bug Fixes
* Removed agent notes in conversation history shortcode

= 2.9.0 =
New Feature Added
* Request for optional feedback while disabling the plugin

= 2.8.1 =
Bug Fixes
* Fixed an issue with sending Emails

= 2.8.0 =
New Feature Added
* Ticket trash added with a restore option
* An option to Print tickets
Enhancement
* Ticket count badge added on menu
* An option to make ticket fields mandatory for agents
* An option to make ticket fields visible to end-users

= 2.7.0 =
Enhancement
* A quick navigation between tickets is added

= 2.6.6 =
Bug Fixes
* Fixed bootstrap conflicts

= 2.6.5 =
Bug Fixes
* Fixed Imap library conflicts

= 2.6.4 =
Enhancement
* Added a shortcode to display Existing Tickets directly on the support page[wsdesk_support display=”check_request”]

= 2.6.3 =
Enhancement
* Updated ticket view UI

= 2.6.1 =
Bug Fixes
* Multiple form fields visibility issue is fixed

= 2.6.0 =
New Feature Added
* An option to enable/disable auto send email on ticket creation [WSDesk -> E-Mail -> Support Email (Send auto email on ticket creation)]
Enhancement
* Predefined content template with flexible use case shortcode

= 2.5.0 =
Enhancement
* Shortcode for conversation history [Agent Reply Format]
* Multiple Form Support Shortcode – [wsdesk_support display=”form” fields=”field_QA87″]

= 2.4.0 =
Enhancements
* Updated UI/UX
* New action bar included
* Quick setup wizard introduced
* Automatic support page creation

= 2.3.0 =
New Feature Added
* An option to block sending/receiving emails in WSDesk [WSDesk->E-Mail->EMail Filter & Block]
* Customization option for support form buttons [WSDesk->Settings->Appearance]

= 2.2.3 =
Bug Fixes
* Fixed CSS issue with buttons

= 2.2.2 =
Bug Fixes
* JQuery conflict on clicking a button is fixed

= 2.2.1 =
Bug Fixes
* Fixed in_array warning

= 2.2.0 =
Enhancement
* Introduced German,French and Spanish translation

= 2.1.2 =
Bug Fixes
* Fixed an issue with ticket view filtering
* Fixed an issue with UTC timestamp

= 2.1.1
Bug Fixes
* Fixed an issue with sorting algorithm

= 2.1.0 =
Enhancement
* Sorting ticket with its last Updated
* Quote the previous reply into the text editor

= 2.0.2 =
Bug Fixes
* Fixed vendor related queries

= 2.0.1 =
Bug Fixes
* Fixed an issue with Cron job

= 2.0.0 =
Enhancement
* Added WooCommerce vendor support
* Changed Reply textarea to Rich Text Editor
New Feature Added
* Introduced Google reCAPTCHA as a ticket field
* An option to add vendors as WSDesk agent or supervisor

= 1.1.1 =
Bug Fix
* Fixed an issue with satisfaction feedback

= 1.1.0 =
New Feature Added
* An option to display form on load shortcode [wsdesk_support display=”form”]

= 1.0.0 =
New Release
* Initial push

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