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Terms & Conditions
Welcome to our online store! ELEX™ provides our services to you subject to the following conditions. Please read them carefully.
CONDITIONS OF USE
ELEX™ provides our services to you subject to the following Terms and Conditions. If you visit or shop within this website, you accept these Terms and Conditions. Please read them carefully.
Upon use of any ELEX™ Service, you are bound by these Terms and Conditions.
“ELEX”, “us”, “we” and “our” means or are references to Elula Tech Private Limited trading as ELEX™, a company duly registered and incorporated in accordance with the laws of the Republic of India;
“ELEX Service” means the Content, Products and Support Service, either collectively or in any combination.
When you visit www.elextensions.com or send e-mails to us (ELEX™), you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of ELEX™ and protected by international copyright laws. The compilation of all content on this site is the exclusive property of ELEX™, with copyright authorship for this collection by ELEX™, and protected by international copyright laws. You DO NOT have the right to re-sell any material you might have acquired freely or through purchase without written permission, or purchased from ELEX™.
ELEX™ and www.elextensions.com trademarks and trade dress may not be used in connection with any product or service that is not ELEX™, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ELEX™ or the www.ELEX.com website. All other trademarks not owned by ELEX™ or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by ELEX™ or its subsidiaries.
LICENSE AND SITE ACCESS
ELEX™ grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of ELEX™. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of ELEX™. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ELEX™ and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing ELEX™ name or trademarks without the express written consent of ELEX™. Any unauthorized use terminates the permission or license granted by ELEX™. You may not use any of ELEX™ or www.elextensions.com logo, Registered Business Name or other proprietary graphic or trademark as part of a link, public/ private video content, screencasts, personal blog’s, product endorsement without express written permission.
The hours of Support are Monday-Friday between 9.00am-5.00pm (IST) (GMT +5:30)India.
All Support questions must be submitted via our helpdesk at https://support.elextensions.com/
All Support questions will be answered in around 8 business hours from the initial contact.
The purchase email will be used to Support our Products. More information can be found here
We offer Support to all Customers that have purchased our extensions at ELEX™, www.elextensions.com
We DO not offer Support to customers that have purchased our extensions anywhere other than ELEX™, www.elextensions.com
If a customer is found to have downloaded, obtained any of ELEX™ products from another source, the source of the download, distribution of ELEX™ files is in breach of our Copyright & Website Licence terms, all matters will be investigated under the International Copyright Laws.
1.1 TERMS OF SUPPORT
Under the terms of Support we must be granted administration access to the Website, or access via FTP in which our product was installed.
If a customer deny’s access to the Website in which our Product was installed we can not offer any Support, therefore any claims to our Product “not working” will be deemed null and void.
If The Client’s website has technical coding, defects, damage or hosting problems not caused by ELEX™; ELEX™ will not be able to offer Support or Fix the Client’s Website.
Upon purchase of a product at ELEX™, you purchase a Single Website licence.
The Single Website Licence includes 1 year of Updates and Support. After the 1 year period, your Single Website Licence will expire, you will have no download access for the product/products from your ELEX™ Account Dashboard and you will have no updates available via the WordPress admin area.
Before the term of 1 year expires, you will need to purchase an Upgrade your Licence to receive the discounted price. If your Licence expires, or after the term of 1 year you will need to purchase a new licence at full price.
The ELEX™ Licence allows/authorises you to use our products, the code and files remain the property and copyright of ELEX™.(www.elextensions.com)
ELEX™ stands behind all of our products and we will resolve any faults or imperfections found in any of our products. This we can guarantee.
If you have any questions on configuring the product please contact us anytime.
ELEX™ follows a no questions asked refund policy for all the products sold through this website.
Please contact us at https://support.elextensions.com/ with your refund requests.
Under no circumstances will a Refund be issued 30 days after your purchase date.
Due to the digital nature of our product and immediate delivery via email, download link, or ELEX™ account download access, we do not exchange Products or Platforms.
It is the customers responsibility to purchase the correct product. ELEX™ WILL NOT exchange/swap your extension for another extension.
*One exception: If you realise you have purchased the incorrect product, if you contact ELEX™ before the product is downloaded, we can change the product/platform to the correct one. ELEX™ can assess whether the product has been downloaded from your ELEX™ account.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. ELEX™, www.elextensions.com and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
We ELEX™, www.elextensions.com have the right to terminate your account for any reason, at any time, without notice, at our discretion.
Reasons accounts are terminated:
- Repeated violations of the Terms of Conditions
- A single case of severe abuse (such as predatory behaviour, threats, abuse or spam)
- Accounts dedicated to a policy violation (hate speech, harassment, impersonation, etc)
- ELEX™ demands a very high level of respect and professionalism from its employees and business partners, in turn, we expect the same level of respect from our customers, no level of harassment, abuse or threats will be tolerated in our Support area.`
Upon termination of an account all valid product licence keys will be removed, all support will be terminated.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. ELEX™ reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.?If you do post content or submit material, and unless we indicate otherwise, you grant ELEX™, www.elextensions.com and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant ELEX™, www.exextensions.com and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify ELEX™, www.elextensions.com or its associates for all claims resulting from content you supply. ELEX™ has the right but not the obligation to monitor and edit or remove any activity or content. ELEX™ takes no responsibility and assumes no liability for any content posted by you or any third party.
Products sold for download through www.elextensions.com are the sole work of ELEX™ and are provided “as-is” with no expressed or implied warranty or suitability claims. As the buyer, you accept all responsibility for all outcomes from installing and/or using the downloads sold through www.elextensions.com by ELEX™.
Extensions sold at www.elextensions.com are tested on the Standard WordPress environment using the standard Themes built into the core and are duly tested prior to release on the latest version of a standard WordPress installation. Any incompatibilities with third-party themes and plugins are beyond ELEX™ (www.elextensions.com) responsibility.
All products are provided ‘as is’ and in no case is it implied that they will function as expected under any setup or configuration nor with any or all 3rd party plugins or software or server environment.
Moreover, all downloads are copyright to ELEX™ and CANNOT be resold elsewhere. Doing so violates international copyright laws.
ELEX™, www.elextension, .com and its associates attempt to be as accurate as possible. However, ELEX™ does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY?
THIS SITE IS PROVIDED BY ELEX™ ON AN “AS IS” AND “AS AVAILABLE” BASIS. ELEX™ MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.?TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ELEX™ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ELEX™ WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR THE DOWNLOADABLE PRODUCTS PURCHASED THROUGH IT, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.?CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting ELEX™, you agree that the laws of the state of Karnataka, India, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and ELEX™ or its associates.
Any dispute relating in any way to your visit to ELEX™ or to products you purchase through www.elextensions.com shall be submitted to confidential arbitration in Karnataka, India, except that, to the extent you have in any manner violated or threatened to violate ELEX™ intellectual property rights, ELEX™ may seek injunctive or other appropriate relief in any state or federal court in the state of Karnataka, India, and you consent to exclusive jurisdiction and venue in such courts.. The Indian Courts award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Please review our other policies posted on this site. These policies also govern your visit to www.elextensions.com . We reserve the right to make changes to our site, policies, and these Terms and Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.