WSDesk – ELEX WordPress Helpdesk & Customer Support Ticket System

This is an all-inclusive, complete WordPress ticketing plugin.

The features include auto-tagging and allocating, auto-suggestion, triggers & automation, bulk edit & merge tickets, unlimited agents, agent survey, unlimited tickets, customizable email replies, detailed ticket history, file attachment to tickets, HTML replies with rich text formatting options, and much more.

License Type : Single Site
Single Site
Up to 5 Sites
Up to 25 Sites

100% Money Back Guarantee.

You are protected by our 30 Day Money Back Guarantee. The license entitles 1 year of support & updates.

  • You are protected by our 30 Day Money Back Guarantee.
  • Each installation of the plugin will require a license key.
  • The license entitles 1 year of support & updates.
  • Customize your support desk the way you want.
License Type : Single Site
Single Site
Up to 5 Sites
Up to 25 Sites

100% Money Back Guarantee.

If you are not fully satisfied with our product, We do 30 days full refund. Learn more on Refund Policy.

WSDesk is the premium WordPress Helpdesk  Plugin & Customer Support Ticket System that offers top-notch features for the best customer support experience. With this plugin, receive all your customer queries, issues, and suggestions in the form of tickets.

The plugin’s value is amplified with unlimited tickets, and unlimited agents and has features like supervisor profiles, email piping, auto-tagging tickets, auto-assigning tickets, custom ticket submission form, email filtering, email blocking, triggers & automation, quick reply templates, improved and optimized reports, agents’ satisfaction rating, and customer feedback and much more!

Unlike other SaaS-based plugins, WSDesk does not store your data in the cloud rather, all your data is stored in your system, making it one of the best WordPress support desk plugins in the market. Data privacy is one less thing to worry about with WSDesk!

Top Features

Unlimited Tickets & Agents

WSDesk offers no restrictions on agent profiles and tickets. You can handle unlimited tickets and create unlimited agent profiles at no cost.

Simple Interface

WSDesk’s AJAX-based design makes it easier for a support agent to use the whole interface without reloading the page. Bulk changing of Ticket status, Merging tickets, Ticket search & filters, Custom ticket views, and Quick settings for tickets are some of the advantages with which you can make your customer service run quicker and smoother.
WSDesk Plugin | Simple Interface

Custom Ticket Views

Create custom ticket views for easy access to agents. You can create custom ticket views based on Agents, Ticket tags, Forwarded emails, Tickets received only through Form or Email, Imported Zendesk tickets, Emails, and much more.

Triggers & Automation

Triggers are helpful in setting up automated actions based on various conditions.
A few of the use cases are given below:

  • Agents can receive an email notification whenever a new ticket is raised, or when a ticket is not replied to by an agent within a specific period of time.
  • Set notifications to the Support Agent for a long-pending ticket.
  • Automatic closing of Pending Tickets for more than configured number of days.
  • Setting different actions for the tickets based on the source like email, support forum, or Zendesk.
  • Assigning the tickets to respective Department Agents.
  • Treat your tickets based on Priority.
  • You can even schedule the triggers for future action using the Automation feature.
  • And many more.
WSDesk – ELEX WordPress Helpdesk & Customer Support Ticket System Plugin | Trigger Custom Messages to Agents via Google Chat

Trigger Custom Messages to Agents via Google Chat

Keep your customer support team updated regarding all the tickets through Google Chat. When a certain action takes place, like a ticket is updated, a custom Google Chat message will be triggered to the agents from the bot as instant alerts!

Email-Based

If you have a dedicated email address for your domain, you can convert your unread emails to tickets using IMAP or Google OAuth. You can delete emails after they are imported to WSDesk. Also, whenever a ticket is raised by customers, an email is sent to them. The customers can also reply to the emails directly, instead of logging into your website & replying through the support form.

Canned Responses & Rich Text

If there is a standard response for queries, accessible to all support agents, your replies will be much faster.
This is why WSDesk provides you an option to create and save reply templates known as “Canned responses” for common queries.
Also, Agents have various rich text formatting options while composing replies to the customer as QuillJS is integrated with WSDesk.

Analyze Reports

For analysis purposes, the plugin generates Custom agent reports, Date-wise reports for Tickets, Satisfaction survey reports, Ticket resolution reports, and Reports based on Ticket tags and Ticket Resolution Time.

Agent Satisfaction Score

Store admins can analyze each agent’s performance with the Satisfaction score. This score is calculated based on the Satisfaction survey that can be carried out with a simple trigger.

Backup & Restore

Secure your existing tickets and settings information with easy backup to an XML file. You can even restore data using an XML file. This process is very helpful if you are moving to a different domain and would like to retain all the tickets and your current WSDesk settings.
Improve the Pre-Sale & Customer Support Experience of your WooCommerce Store using WordPress Chat & Support Plugins | WooCommerce Integration

WooCommerce Integration

Once you have integrated WooCommerce, you can retrieve the Total number of orders, Order number, and Total purchase price information in the ticket details of the customer. The products from your WooCommerce store are automatically populated for creating ticket fields and for creating triggers.

Easy Digital Downloads (EDD) Integration

Not just with WooCommerce, WSDesk can easily integrate with Easy Digital Downloads (EDD) as well. The products from your EDD store are automatically populated for creating ticket fields.
WSDesk - ELEX WordPress Helpdesk & Customer Support Ticket System Plugin | Easy Digital Downloads (EDD) Integration

Pay For Support Integration

Are you looking for a way to charge your customers for the consultation or support service you provide? Pay For Support Add-On for WSDesk – ELEX WordPress Helpdesk Plugin enables you to convert the purchases to credits and helps you to manage the credits allocated based on customer usage. You can charge for the services (like a consultation, expert guidance, etc) you provide by configuring these services as products or subscriptions on your WooCommerce store. Once you have integrated this Add-On with the WSDesk plugin, you can,

  • Accept Payment for the Support Services & Convert the payments to Credits.
  • Check the Credit Balance of the Customer.
  • Track all Credit Transaction History.
  • Check Subscriptions and Balance from Users Dashboard.
  • Create Unlimited Credit Rules.
  • Create Triggers that deduct Credits, etc.

Add Professional Agent Signatures

With the help of our agent signature add-on, you can add a custom signature to your agents and supervisors, in HTML format. This signature will be reflected in the ticket replies (as shown in the screenshot on the right) and emails exchanged with the customers. This will help in your company’s brand recognition and also help in redirecting your customers to desired landing pages.
WSDesk - WordPress Helpdesk Plugin | WSDesk Agent Signature
WSDesk - WordPress Helpdesk Plugin | Send SMS Notification

Send SMS Notifications

With the help of SMS Notification Add-On, you can send SMS notifications to Customers, Agents, and Ticket Assignees.

You need to create WSDesk triggers to send SMS notifications. You can create triggers to send new ticket notifications to customers & agents, update customers with the current ticket status, and so on.

Advanced Convenient Features

There are a lot of handy features that WSDesk offers that cater to a much more advanced customization level.

Some of these features are Deeplinks, Custom Redirection URLs, Support for several attachment extensions, Export to CSV files for analyzing the data, Integration with Contact Forms & Gravity Forms, WPML compatibility, and much more!

WSDesk – ELEX WordPress Helpdesk & Customer Support Ticket System Plugin | Advanced Convenient Features
WSDesk - ELEX WordPress Helpdesk & Customer Support Ticket System Plugin | Customize your HelpDesk System

Customize Your Help Desk Support System

We offer custom development services to help you set up a full-fledged customer support help desk system according to the requirements specific to your Business. You can opt for these services if you need a tweak to our plugin from scratch to make it perfectly fit into your support system.

Plugin Compatibility

All the ELEXtensions plugins are developed on the same framework. This makes them fully compatible with all our plugins. You may combine them together to get a better, more powerful & complete solution for your business.

 

We are doing our best to make them compatible with the other most popular plugins on the market.

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Product Overall Rating

41 reviews for WSDesk – ELEX WordPress Helpdesk & Customer Support Ticket System

  1. Avatar photo

    assistenza (verified owner)

    Great tool, quick to configure and convenient to use, to create tickets directly from the email avoids customers more lazy to fill the ticket archive anyway. Over time they get used to compiling them from the FORM and often find the right answer before opening the ticket. Great tool, some customizations would be useful but for those I found an excellent support that allowed me to do them independently

  2. Avatar photo

    paulrc (verified owner)

    Great product. Easy to instal and is to the point. We needed a straight forward ticketing system for our staff to raise issues with and WSDesk does that and very good email integration. Really pleased with the support too which is where a lot of plugins get let down. Also new functions on the horizon so great to see the team is continuing to develop it. Some functional add-ons too.

  3. Avatar photo

    nicolas (verified owner)

    The team supports bugs and feature requests, that’s nice.

  4. Avatar photo

    norman.cates (verified owner)

    Generally very good, and the support team do a good job.

    But the documentation is incomplete and confusing.

    • Avatar photo

      vineet

      Thanks for the valuable feedback. We will make the necessary changes in our documentation.

  5. Avatar photo

    noni (verified owner)

    In terms of functionality, the plugin covers basic helpdesk functions. The interface of the ticket received from the customers should be further improved, the format is all over the place since the plugin does not support complete HTML.

    However, the support is very good and responsive. You can expect a fast and thorough, helpful reply from them. Thank you!

    • Avatar photo

      vineet

      Thanks for your valuable feedback.
      We were restricting the HTML contents so as to prevent the bad HTML causing security issues or crashing the website. In the latest version of the plugin, based on customer feedback we have included a settings option letting the users enable/disable the HTML contents though we recommend this option being kept disabled.

  6. Avatar photo

    james6 (verified owner)

    I have been using WSDesk for 1 year and processed 300 tickets for my annual event. It works very well and the team gives great support.

    • Avatar photo

      vineet

      Thanks for the review!

  7. Avatar photo

    marjan.sprajc (verified owner)

    Excellent product.

    Great support.

    5 stars anytime

  8. Avatar photo

    mail10 (verified owner)

    The tool is really good. We had some minor security issues, however the support was really awesome. They fixed the problem an our concerns. We are happy to use the plugin now every day.

    • Avatar photo

      Raji

      Thank you for the awesome review. We really appreciate you taking the time to share your happy experience with us.

  9. Avatar photo

    amircriticals (verified owner)

    1) Very nice price
    2) Good Design
    3) Fantastic Features

    Thank u 🙂

    • Avatar photo

      akshay

      Hi Amir, Thanks for your valuable feedback. It’s our pleasure to assist you.

  10. Avatar photo

    marjan.sprajc (verified owner)

    A great plugin, support is good and helpful 🙂

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