WSChat – Live Chat Plugin for WordPress | ELEX

5 customer reviews

Improve your customer support with WSChat, the top live chat plugin for WordPress. 

Using this plugin your support agents can interact with 

  • Customers seamlessly, 
  • Tag customer feedback for future improvements and 
  • Convert unresolved issues into trackable support tickets – all within your WordPress website.
  • WSChat’s WooCommerce integration, can instantly access customer information, WooCommerce order details, and previous purchase history within the live chat window, which expedites the support process.

WSChat plugin has the power of AI and ChatGPT integration to generate automated responses, ensuring grammatically correct communication, and maintaining a professional business tone.

An extra add-on it has is the integration of Google Dialogflow AI that allows you to configure custom, AI-driven auto-replies tailored to your specific business needs.

License Type : Single Site
Single Site
Up to 5 Sites
Up to 25 Sites

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100% Money Back Guarantee.

You are protected by our 30 Day Money Back Guarantee. The license entitles 1 year of support & updates.

  • The basic functionality works with no external server dependency.
  • Integrated to WSDesk – WordPress Helpdesk Plugin.
  • You are protected by our 30 Day Money Back Guarantee.
  • Each installation of the plugin will require a license key.
  • The license entitles 1 year of support & updates.
License Type : Single Site
Single Site
Up to 5 Sites
Up to 25 Sites

Guarantee Icon

100% Money Back Guarantee.

If you are not fully satisfied with our product, We do 30 days full refund. Learn more on Refund Policy.

Powerful Live Chat Features for Your WordPress Website

Are you looking for a lightweight, intuitive, and AI-integrated live chat solution built exclusively for WordPress? You are in the right place. Our plugin helps you to easily interact with Customers, convert Customers’ opinions to potential future enhancements for your product by tagging them, and convert their concerns to trackable tickets.

You can view currently active visitors on your website and initiate a chat to guide them with the products or services you offer. You can reply to customer queries in real time and also accept feedback from the chat. The plugin also easily integrates with WSDesk – WordPress Helpdesk & Customer Support Ticket System Plugin. We use Pusher for making your communications simple, reliable & secure.

WSChat integrates seamlessly with ChatGPT, enabling you to send automatically generated responses based on the customers’ query, conduct spell checks, and change the response text to a professional business tone. WSChat helps you to automate your live chat by integrating with Dialogflow by Google, to set and trigger automatic responses for their queries at any time. It offers more advanced features such as record and sending videos from the chat widget, attaching and sending files, the option to send the entire chat history to an entered email ID, and the option to like or dislike your support services by customers.

Live Chat Integrated with WooCommerce

The plugin is closely integrated with WooCommerce, which makes it easier to view customers’ details, WooCommerce order details & previous purchase history during a chat session with your Customers.

Top Features

Customizable WordPress Live Chat

Customizable WordPress Live Chat Widget with Pre-Chat Form

Set up your chat widget, customize the features to be displayed on the header of the widget, reply to customer queries, and initiate chatting from your side if your customers are online.

The frontend widget provides a user-friendly interface for customers to interact with support agents, featuring various functions to enhance their communication experience. Customers can easily send multiple file attachments and instantly record and send a video to better convey their issues or concerns. Additionally, the widget allows customers to conveniently send email transcripts to their desired email address and spontaneously provide feedback for the chat session.

WooCommerce Live Chat Integration: View Customer Orders & Details

Get your customers’ name, email ID, phone number, location, etc., for the best customer assistance. More details about the customers will always improve the customer support experience.

Get the details of products in a customer’s shopping cart and all the orders they have made from your WooCommerce store.

In addition to this, You can search & suggest your WooCommerce products to the customer and assist them throughout the shopping process.

Top Features Customizable WordPress Live Chat Customizable WordPress Live Chat Widget with Pre-Chat Form Set up your chat widget, customize the features to be displayed on the header of the widget, reply to customer queries, and initiate chatting from your side if your customers are online. The frontend widget provides a user-friendly interface for customers to interact with support agents, featuring various functions to enhance their communication experience. Customers can easily send multiple file attachments and instantly record and send a video to better convey their issues or concerns. Additionally, the widget allows customers to conveniently send email transcripts to their desired email address and spontaneously provide feedback for the chat session. WooCommerce Live Chat Integration: View Customer Orders & Details
AI-Powered Chatbot for WordPress

AI-Powered Chatbot for WordPress: ChatGPT Integration for Automated Responses

Elevate your live chat interactions with the power of artificial intelligence. Using the capabilities of OpenAI ChatGPT, WSChat can generate intelligent and contextually relevant auto-responses, check for spelling errors before responding to customers’ queries, and transform the response text into a business tone, all of which will guarantee that your live chat responses are extremely professional.

Dialogflow Integration for WordPress: Set Up AI-Driven Auto Replies in Live Chat

Integrate Artificial Intelligence and Natural Language Processing into your conversations with the customers to offer quick solutions even if you are not online. WSChat offers easy integration with Dialogflow, a tool in which you can set the training phrases and responses for your customer queries.

Dialogflow helps:

  • To create training phrases and set responses.
  • To fetch values and include them in your responses for customizing solutions.
  • Create custom payloads for sending images, audio, video, and documents to customers.
  • Integration with Google Assistant, Amazon Alexa, Facebook Messenger, Slack, etc.
  • To offer quick replies to the customers even if you are offline.
  • Easy integration with Firebase for storing response files.
  • To generate project ID and Google service account private key file in JSON/P12 format.
Capture Customer Feedback with Live Chat Tags_ Create an Ideas Board
How to Capture Customer Feedback with live chat

Capture Customer Feedback with Live Chat Tags: Create an Ideas Board

If there are some conversations that are really significant and need to be referred to, you can create a tag so that your support agents can readily find them by searching in the tags tab.

WordPress Live Chat: Monitor Visitors and Proactively Initiate Chats

You can view currently active (both registered and unregistered) users on your website in the Active Visitors dashboard. Monitor the details such as visitors’ location, the page they are currently viewing, the operating system of the customer’s computer, the uptime (the time each customer spends on your site), and the option to initiate a chat from the customer support executive’s side.
How to Monitor Visitors in live chat
Collaborate with Multiple Agents in a Single Live Chat Session

Collaborate with Multiple Agents in a Single Live Chat Session

WSChat allows agents to add multiple agents to the conversation. You can add or deassign any agent from the chat as per your requirement.

Manage Unlimited Live Chat Agents with Roles and Permissions

From the agent’s tab, you can create new agents and assign them a predefined role, each with its own set of permissions. You can restrict some users to only being able to do things like start a chat, delete a chat, invite an agent, or view unassigned chats.

Access Past Live Chat Conversations with Searchable History

There is no limit to storing chat history in WSChat. All the chats in the “Recent Chats” will be moved to this Chat History dashboard after 10 minutes of ending the respective sessions.

Design a Custom Live Chat Widget to Match Your WordPress Theme

The plugin allows you to set colors such as chat widget background, Header Background, Header Text Color, Chat Background, Agent Message Background, Visitor Message Background, and Message Text Color that match your website design.

Check How to Set Up WSChat – ELEX WordPress Live Chat Plugin? for more details.

Create a Personalized Pre-Chat Form for Your WordPress Live Chat

Display pre-chat forms to communicate with users when you are offline as well as to get information about unregistered users. You may reply to the messages via email. You can also show the online/offline status to the users. By default, there are 2 fields: name and email ID. Add custom fields and make them mandatory fields to be filled up from the customer’s side.

Target Specific Pages with Your WordPress Live Chat Widget

If you do not wish to display the chatbot on certain pages of your website, you can do so by adding the page URL to the exclusion list. You can also restrict the live chat widget on specific IP addresses and email addresses.

Show Chat Widget only on Specific Pages

Automate Chat Transcripts and Feedback via Email

You can enable the ‘Email Notification’, to automatically send email transcripts & feedback form to the customer’s email ID when a chat is ended.

Mobile-Friendly WordPress Live Chat for Engaging On-the-Go Customers

The plugin is AJAX-based and mobile responsive as well. Hence giving you and your users a smooth user experience. There are no external dependencies on calling external libraries, which makes it work effortlessly with WordPress. You can also maximize the widget screen on the website as well as on your mobile.

Seamlessly Convert Live Chats to Support Tickets

If you are using WSDesk – WordPress Helpdesk & Customer Support Ticket System Plugin for your customer helpdesk, you can easily import agent profiles from it. This will be a time-saver if you have the same customer support agents that handle both the helpdesk and live chats for your website.

Plugin Compatibility

All the ELEXtensions plugins are developed on the same framework. This makes them fully compatible with all our plugins. You may combine them together to get a better, more powerful & complete solution for your business.

We are doing our best to make them compatible with the other most popular plugins on the market.

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What Our Users Say About WSChat WooCommerce Plugin

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4 reviews for WSChat – Live Chat Plugin for WordPress | ELEX

  1. Avatar photo

    HummerCatering (verified owner)

    nichts für Anfänger!!! Chat Bot über Google eien Wissenschaft für sich. Die Einstellung wie auf Bild 14 und 16 bekomem ich nach über einen Tag Arbeit nicht hin. Es ist einfach zum verzwifeln.

    • Avatar photo

      ELEX

      Thank you!!

  2. Avatar photo

    jerry.pearson011 (verified owner)

    The ELEX team has done an incredible job with their plugin. Having tried out numerous chat plugins, I can confidently state that WSChat is the most exceptional one available. Its extensive range of features is simply fantastic, and it is also effortless to set up and manage multiple chats simultaneously

  3. Avatar photo

    Roger Pierce (verified owner)

    Amazing product & great support from the ELEX team. Highly recommended!

  4. Avatar photo

    justin.jones001 (verified owner)

    I received awesome support from the support tech. They resolved my issue and ensured everything worked correctly. I recommend it!!

Frequently Asked Questions