WSChat – ELEX WordPress Live Chat Plugin (Beta)
This WordPress Live Chat plugin will assist you in adding a live chat widget to your website so that users may interact with you right away.
It allows you to track visitors in real-time, add unlimited agents and record unlimited chat history, enable agent alerts, initiate chats, send file attachments, and send instant replies with Google’s Dialogflow.
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You are protected by our 30 Day Money Back Guarantee. The license entitles 1 year of support & updates.
- The basic functionality works with no external server dependency.
- Integrated to WSDesk – WordPress Helpdesk Plugin.
- You are protected by our 30 Day Money Back Guarantee.
- Each installation of the plugin will require a license key.
- The license entitles 1 year of support & updates.
100% Money Back Guarantee.
If you are not fully satisfied with our product, We do 30 days full refund. Learn more on Refund Policy.
Are you looking for a lightweight, intuitive, and AI integrated automated chat response solution that helps you to easily interact with Customers and convert their concerns to trackable tickets? You are in the right place.
In this age of swift technology, it is crucial to be quick on your customer queries and be there for them as and when needed. Hence, you need to upgrade your customer support with WordPress live chat and should respond to them even if you are not available online to offer solutions to their queries. WSChat helps you to easily integrate with Dialogflow by Google, to set and trigger automatic responses for their queries at any time. It offers more advanced features such as record and sending videos from the chat widget, attaching and sending files, the option to send the entire chat history to an entered email ID, and the option to like or dislike your support services by customers.
You can view currently active visitors on your website and initiate a chat to guide them with the products or services you offer. You can reply to customer queries in real-time and also accept feedback from the chat. The plugin also easily integrates with WSDesk – WordPress Helpdesk & Customer Support Ticket System Plugin. One of the things that make WSChat stand out from other WordPress live chat plugins is that it is self-contained and de-centralized. Unlike other SaaS-based live chat plugins, you are in complete control of your data, as all the data is stored on your server.
Set Up a WordPress Live Chat Widget & Start Chatting with Customers
Security & Privacy: Complete Control Over Live Chat Data
Recommend Products to Customers
Monitor the Visitors in Real Time
Initiate Chat From Agent Side
Customize the Live Chat Widget to Fit into Your Site
Choose a Theme Color for Agents
WSChat supports emojis to make your customers’ chatting experience more interesting.
It will increase customer engagement on your site as it makes the conversation more interesting. And they can use emojis to express their responses.
Customize Chat Widget Header Options
By default, a ‘mute’ option will be there on the chat header. You can add Attachments, Video Recorder, Send chat history, and Chat ratings for displaying them on your chat header. You can enable the required features according to the requirements.
- Attachment: Users can send the attached files to you using this option.
- Video recorder: Users can record a video and send it.
- Send chat history: It will help to send the entire conversation to the entered email ID.
- Chat rating: Users can ‘like’ or ‘dislike’ the chat to notify their satisfaction with the answers.
Check How to Set Up WSChat – ELEX WordPress Live Chat Plugin? for more details.
Instant Details of Your Customers
Check Customers’ Order Details
Chatbot AI Integration using Google’s Dialogflow
- To create training phrases and set responses.
- To fetch values and include them in your responses for customizing solutions.
- Create custom payloads for sending images, audio, video, and documents to customers.
- Integration with Google Assistant, Amazon Alexa, Facebook Messenger, Slack, etc.
- To offer quick replies to the customers even if you are offline.
- Easy integration with Firebase for storing response files.
- To generate project ID and Google service account private key file in JSON/P12 format.
Works Well with Mobile View
Works Well with WSDesk – WordPress Helpdesk Plugin
Drawbacks of SaaS solutions
Although SaaS solutions are projected as a big trend in the market, it sure has a lot of shortcomings. The biggest concern is the control of your data. Once you opt for a SaaS solution, you are risking how your data will be handled. SaaS providers usually have mirror servers, which means your data will be stored in multiple locations. This could be fatal for your business if there is a breach of data on the servers and your competitors get a hand over your data. Also, since these solutions are connected to multiple machines (or enterprises), any setback could affect all machines, rather than just one machine in an on-premise setup.
Internet & power outages and periodic maintenance of SaaS solutions are just some of the problems to get started with. In peak hours even their servers will be on heavy load, which will slow down the external API calls and this will eventually slow down your website. Such effects on your uptime could heavily impact your sales.
What happens when the SaaS provider runs out of business or is acquired by another company? How is your data being managed after the acquisition? Are there any third-party enterprises allowed to access your data? These are just some of the questions that could be burdensome if you are a small or medium scale business owner. Hence, it is better to take control of your own data and opt for on-premise solutions.
WSChat, unlike other SaaS-based live chat solutions, makes you the sole owner of your data and does not own or store data. All data is stored and managed on your own server. A live chat helps in connecting with your visitors and boosts interactions with your potential customers.
Live chat is one side of the coin, another side is the helpdesk system. Although live chat helps you in solving basic customer queries about your product/service, having a dedicated helpdesk system will enable you to manage customer queries in a systematic way. When a live chat plugin like WSChat is coupled with WSDesk (our on-premise WordPress helpdesk plugin), you are powered to deliver the best customer support experience to your customers.
All the ELEXtensions plugins are developed on the same framework. This makes them fully compatible with all our plugins. You may combine them together to get a better, more powerful & complete solution for your business.
We are doing our best to make them compatible with the other most popular plugins on the market.
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Frequently Asked Questions
You can add as many agents as you want! There is no limit to adding agents’ profiles. You can create users in your WordPress site or select existing ones, or you can import agents from your WSDesk plugin as well.
Yes, you can change the text color and background color of the chat section, agent reply, customer reply, header, and so on. Also, you can add custom features like the video recorder, file attachment option, an option to send the chat history to an email ID, and like & dislike buttons.
You can select a desired active user in the Active Visitors dashboard and initiate the conversation.
Yes, you can manage previous chat conversations in the Chat History section.
All your data is stored and managed on your own server unlike storing in multiple locations. As you can take full control of the data, we ensure your privacy and data security very seriously.
Yes, the plugin can handle multiple chats concurrently.
The widget works fine for all of the plugins we have tested except a few. We will be happy to help you with adding custom CSS to make the widget look good for your theme. No problem!
After the plugin’s one year license expires, the plugin will continue to work as usual, but the download permission will be revoked. So, the updates for the plugin will stop.
Yes, you can remove the text ‘Powered by WSChat’ by enabling an option in the plugin settings.