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When it comes to any form of online communication with anyone outside of your organization, it is crucial for you to register the brand image on their mind. In this age of abundant brands, you should find ways to improve your brand recognition in the market to thrive your business forward. Especially, if you are handling customer helpdesk, you exchange a lot of emails and communication with your customers. To level up your professionalism, you need to add signatures to your replies.
The WSDesk Agent Signature Add-On allows you to add custom signatures for each user (admin/agent/supervisor) of your WordPress site. The signature can be added in HTML format, which means, you can add external links and images as well. This will help in brand recognition and also help in redirecting your customers to desired landing pages.
This add-on works only with WSDesk – A WordPress Helpdesk Plugin by ELEX. With WSDesk, your customers can raise a ticket, an agent can reply from the dashboard, create unlimited agent profiles, configure canned responses, triggers, automation and much much more!
About WSDesk - WordPress Helpdesk Plugin
WSDesk is the premier WordPress Helpdesk plugin that offers top-notch features for the best customer support experience. With this plugin, receive all your customer queries, issues, and suggestions in the form of tickets.
With this plugin, you can –
- Handle unlimited tickets.
- Create unlimited Agent profiles.
- Create custom Ticket Views.
- Setup Triggers & Automation.
- Communicate with emails and tickets uniformly.
- Create Canned responses.
- Generate Reports & Accept Agent Satisfaction Rating.
- Easily integrate with WooCommerce or Easy Digital Downloads.
- Auto-tag tickets and Auto-assign tickets.
- Email blocking and Email piping, and do a lot more!
Configure custom HTML signatures
You can enter desired signatures in HTML format. You can choose to include images, links or any other HTML elements in your signature. The add-on settings are available in the WordPress user profile page.
Reply your tickets with custom professional signatures
The signatures will be added to your reply editors in WSDesk. When you reply to a ticket, the signature will be shown in the ticket replies, emails, as well as existing ticket forms in the front-end of the customer.
FREQUENTLY ASKED QUESTIONS
What happens when the one year license expires?
After the plugin’s one year license expires the plugin will continue to work as normal but the download permission will be revoked so the updates for the plugin will stop. You can always renew the license at a 20% discount which will be provided on request.