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The WSDesk – WordPress Support Ticket System – Pay For Support Add-On allows website owners to get paid for the premium consulting & help desk services they provide. The customer support tickets requests can be purchased as a one-time payment or recurring subscription payments using any WooCommerce payment methods. The seller can configure their service as a WooCommerce Virtual Product and when the customer purchases it, a certain amount of credit is added to their account. The customer can then make use of these credits to submit tickets through the WordPress Support Ticketing system configured using WSDesk. The seller can easily configure how much credits to be automatically deducted for each support request customer has raised. The plugin comes with a lot of configuration and customization options.
About WSDesk - WordPress Helpdesk Plugin
WSDesk is a Premium WordPress Support Ticketing System and Helpdesk plugin that offers top-notch features for the best customer support experience. With this plugin, receive all your customer queries, issues, and suggestions in the form of tickets.
Easily Accept Payment for Support & Convert to Credits
Whenever a customer purchases or renews a product or subscription, this add-on helps you in automatically crediting the customer’s credit balance with a specified amount of credits. These credits can be used by your customers for the services and support you offer. After every support transaction you make, the required credits will be deducted from the customer's account. Customers can check their current balance, manage their account, add child accounts - that makes a transaction on behalf of the parent account, and view the transaction history.
Check Credit Balance of the Customer
Site owners can track the credit balance of the customer on their WordPress user profile page. They can also see the associated child accounts and the role of each account.
Track all Credit Transaction History
Apart from checking the balance, site owners can also view the transaction timeline that shows all the transactions made by the customer. The transaction information includes the date and time of the transaction, product name, agent name, purpose, order/ticket ID, credit/debit amount, and the current balance after each transaction. The credit transaction history of a user can be viewed by clicking on the corresponding user profile.
Create Unlimited Credit Rules
The Credit Rules allow store owners to set up the desired credit amount and associate with products in their store. You can create any number of credit rules.
Create Triggers that deduct Credits
Store admins need to associate their WSDesk Ticket Status with desired credits. Whenever the ticket status is moved to any of the configured statuses, the credit amount is deducted from the customer's account.
Easily Track All Credit Transactions
Store owners can track all the transactions of users in the History tab. They can see information like date of transaction, user's email address, Order/Ticket ID, Product Information, Agent, the status of the transaction, credits deducted, the credit balance, and time.
View Credit Details in WSDesk Ticket Page
When you click on the Order/Ticket ID in the History tab, you will be redirected to the respective WSDesk ticket page to manage the ticket. The credit details containing the credit balance will be shown on the top.
Manual Credit Deduction
When you click on the Order/Ticket ID in the History tab, you will be redirected to the respective WSDesk ticket page to manage the ticket. The option of deducting credits manually will be shown at the top of the page.
Manually Add Credits
Store owners can manually add credits to the user account from the WooCommerce Orders page.
Credit Renewal Method
There are two options for the method of credit renewal; If you choose the carry forward option, your customers will be able to keep their previous credit balance when credits are added to their account upon subscription renewal of a product. The previous credit balance is automatically removed from customers' user profiles when new credits are added upon subscription renewal of a product if you choose the Refresh option.
Minimum Credit Balance
A minimum credit balance for credit deduction can be specified per product. In this case, the user will be prevented from issuing a ticket if their credit balance falls below a certain threshold.
FREQUENTLY ASKED QUESTIONS
What happens when the one year license expires?
After the plugin’s one year license expires, the plugin will continue to work as usual, but the download permission will revoke. So, the updates for the plugin will stop.