WSDesk – ELEX WordPress Helpdesk & Customer Support Ticket System
This is an all-inclusive, complete WordPress ticketing plugin.
The features include auto-tagging and allocating, auto-suggestion, triggers & automation, bulk edit & merge tickets, unlimited agents, agent survey, unlimited tickets, customizable email replies, detailed ticket history, file attachment to tickets, HTML replies with rich text formatting options, and much more.
100% Money Back Guarantee.
You are protected by our 30 Day Money Back Guarantee. The license entitles 1 year of support & updates.
- You are protected by our 30 Day Money Back Guarantee.
- Each installation of the plugin will require a license key.
- The license entitles 1 year of support & updates.
- Customize your support desk the way you want.
100% Money Back Guarantee.
If you are not fully satisfied with our product, We do 30 days full refund. Learn more on Refund Policy.
WSDesk is the premium WordPress Helpdesk Plugin & Customer Support Ticket System that offers top-notch features for the best customer support experience. With this plugin, receive all your customer queries, issues, and suggestions in the form of tickets.
The plugin’s value is amplified with unlimited tickets, and unlimited agents and has features like supervisor profiles, email piping, auto-tagging tickets, auto-assigning tickets, custom ticket submission form, email filtering, email blocking, triggers & automation, quick reply templates, improved and optimized reports, agents’ satisfaction rating, and customer feedback and much more!
Unlike other SaaS-based plugins, WSDesk does not store your data in the cloud rather, all your data is stored in your system, making it one of the best WordPress support desk plugins in the market. Data privacy is one less thing to worry about with WSDesk!
Unlimited Tickets & Agents
Custom Ticket Views
Triggers & Automation
Triggers are helpful in setting up automated actions based on various conditions.
A few of the use cases are given below:
- Agents can receive an email notification whenever a new ticket is raised, or when a ticket is not replied to by an agent within a specific period of time.
- Set notifications to the Support Agent for a long-pending ticket.
- Automatic closing of Pending Tickets for more than configured number of days.
- Setting different actions for the tickets based on the source like email, support forum, or Zendesk.
- Assigning the tickets to respective Department Agents.
- Treat your tickets based on Priority.
- You can even schedule the triggers for future action using the Automation feature.
- And many more.
Trigger Custom Messages to Agents via Google Chat
Canned Responses & Rich Text
This is why WSDesk provides you an option to create and save reply templates known as “Canned responses” for common queries.
Also, Agents have various rich text formatting options while composing replies to the customer as QuillJS is integrated with WSDesk.
Agent Satisfaction Score
Backup & Restore
Easy Digital Downloads (EDD) Integration
Pay For Support Integration
Are you looking for a way to charge your customers for the consultation or support service you provide? Pay For Support Add-On for WSDesk – ELEX WordPress Helpdesk Plugin enables you to convert the purchases to credits and helps you to manage the credits allocated based on customer usage. You can charge for the services (like a consultation, expert guidance, etc) you provide by configuring these services as products or subscriptions on your WooCommerce store. Once you have integrated this Add-On with the WSDesk plugin, you can,
- Accept Payment for the Support Services & Convert the payments to Credits.
- Check the Credit Balance of the Customer.
- Track all Credit Transaction History.
- Check Subscriptions and Balance from Users Dashboard.
- Create Unlimited Credit Rules.
- Create Triggers that deduct Credits, etc.
Add Professional Agent Signatures
Send SMS Notifications
With the help of SMS Notification Add-On, you can send SMS notifications to Customers, Agents, and Ticket Assignees.
You need to create WSDesk triggers to send SMS notifications. You can create triggers to send new ticket notifications to customers & agents, update customers with the current ticket status, and so on.
Advanced Convenient Features
There are a lot of handy features that WSDesk offers that cater to a much more advanced customization level.
Some of these features are Deeplinks, Custom Redirection URLs, Support for several attachment extensions, Export to CSV files for analyzing the data, Integration with Contact Forms & Gravity Forms, WPML compatibility, and much more!
Customize Your Help Desk Support System
All the ELEXtensions plugins are developed on the same framework. This makes them fully compatible with all our plugins. You may combine them together to get a better, more powerful & complete solution for your business.
We are doing our best to make them compatible with the other most popular plugins on the market.
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Product Overall Rating
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41 reviews for WSDesk – ELEX WordPress Helpdesk & Customer Support Ticket System
Frequently Asked Questions
After the plugin’s one year license expires, the plugin will continue to work as usual, but the download permission will be revoked. So, the updates for the plugin will stop.
Yes, you can use the shortcode [wsdesk_support display=check_request] if you want your customers to see their existing tickets when they log in to your support page.
Yes, the Auto Suggestion feature of WSDesk is compatible with Knowledge Base plugins.
Yes, The color of the button is fully based on your WordPress theme. You can change it through CSS. We can help you to change the text. Please contact our support team.
Yes, you can find your active license key from WSDesk > Settings > Activate. You can deactivate the license key and then go to the dev/live server and enter the same key and email ID there to activate.
You can also find your active license key and email in the MY API KEYS section of your My-Account page.
Yes, Automatic sending of emails can be achieved through WSDesk Triggers and Automation feature.
Definitely. It will appear as a ticket. For that, you need to configure your email via IMAP correctly.
Your IMAP details will be available in your Domain CPanel -> Email.
If you are using Google GSuite emails, then read this article.
Of course, you can set up an email forwarding from these different email IDs to the main support email that you wish to set up using IMAP in WSDesk. Now, if you want to create a separate view based on the email from which the ticket is forwarded, then we do have an option to create a view based on that specific email ID.
Yes, WSDesk has an option to give a customized redirection URL after a ticket is submitted.
We have released WSChat – a WordPress Live Chat Plugin based on customer requests, which is simple and well-integrated with WSDesk.
Yes, you can trigger notifications to the agents when a ticket is created/updated using its Triggers and Automation feature.
assistenza (verified owner) –
Great tool, quick to configure and convenient to use, to create tickets directly from the email avoids customers more lazy to fill the ticket archive anyway. Over time they get used to compiling them from the FORM and often find the right answer before opening the ticket. Great tool, some customizations would be useful but for those I found an excellent support that allowed me to do them independently
paulrc (verified owner) –
Great product. Easy to instal and is to the point. We needed a straight forward ticketing system for our staff to raise issues with and WSDesk does that and very good email integration. Really pleased with the support too which is where a lot of plugins get let down. Also new functions on the horizon so great to see the team is continuing to develop it. Some functional add-ons too.
nicolas (verified owner) –
The team supports bugs and feature requests, that’s nice.
norman.cates (verified owner) –
Generally very good, and the support team do a good job.
But the documentation is incomplete and confusing.
Thanks for the valuable feedback. We will make the necessary changes in our documentation.
noni (verified owner) –
In terms of functionality, the plugin covers basic helpdesk functions. The interface of the ticket received from the customers should be further improved, the format is all over the place since the plugin does not support complete HTML.
However, the support is very good and responsive. You can expect a fast and thorough, helpful reply from them. Thank you!
Thanks for your valuable feedback.
We were restricting the HTML contents so as to prevent the bad HTML causing security issues or crashing the website. In the latest version of the plugin, based on customer feedback we have included a settings option letting the users enable/disable the HTML contents though we recommend this option being kept disabled.
james6 (verified owner) –
I have been using WSDesk for 1 year and processed 300 tickets for my annual event. It works very well and the team gives great support.
Thanks for the review!
marjan.sprajc (verified owner) –
5 stars anytime
mail10 (verified owner) –
The tool is really good. We had some minor security issues, however the support was really awesome. They fixed the problem an our concerns. We are happy to use the plugin now every day.
Thank you for the awesome review. We really appreciate you taking the time to share your happy experience with us.
amircriticals (verified owner) –
1) Very nice price
2) Good Design
3) Fantastic Features
Thank u 🙂
Hi Amir, Thanks for your valuable feedback. It’s our pleasure to assist you.
marjan.sprajc (verified owner) –
A great plugin, support is good and helpful 🙂