WSDesk – ELEX WordPress Helpdesk & Customer Support Ticketing Plugin
WSDesk: The Ultimate WordPress Helpdesk Plugin
WSDesk is a powerful and feature-rich WordPress helpdesk plugin designed to streamline customer support and ticket management. With customizable support forms, email notifications for new tickets, and the ability to assign tickets to specific agents, WSDesk simplifies support workflows and lets you easily track ticket progress. This WordPress support ticket plugin also comes with a built-in knowledge base that allows customers to search for answers to their questions, reducing the number of support tickets you have to manage.
Packed with advanced features like triggers and automation, email piping, auto-tagging and allocation, and bulk editing of tickets, WSDesk ensures an efficient ticket resolution process. Other top-class functionalities include customizable email replies, detailed ticket history, HTML replies with rich text formatting, file attachments to tickets, agent satisfaction surveys, customer feedback collection, and much more.
Unlike other SaaS-based plugins, our WordPress support plugin does not store your data in the cloud rather, all your data is stored in your system, making it one of the best WordPress support desk plugins in the market. Data privacy is one less thing to worry about with WSDesk!
Whether you’re looking for a reliable WordPress support plugin to manage customer support tickets or a helpdesk for WordPress that ensures privacy and flexibility, WSDesk: WordPress Helpdesk Plugin is your go-to solution!
How does this Plugin Work?
Top Features
Offers Unlimited Tickets & Agents
The ELEX WordPress Helpdesk Plugin offers no restrictions on agent profiles and tickets. You can handle unlimited tickets and create unlimited agent profiles at no cost.
Simple Interface
WSDesk’s AJAX-based design makes it easier for a support agent to use the whole interface without reloading the page. Bulk changing of customer support ticket status, merging tickets, ticket search & filters, custom ticket views, and quick settings for tickets are some of the advantages with which you can make your customer service run quicker and smoother.
Custom Ticket Views
Create custom ticket views for easy access to agents. You can create custom ticket views based on agents, ticket tags, forwarded emails, tickets received only through form or email, imported Zendesk tickets, emails, and much more.
Send Automated Responses Using OpenAI ChatGPT Integration
Improve customer service with the use of AI at your WordPress helpdesk. By seamlessly integrating with OpenAI`s ChatGPT, WSDesk can ensure that your WordPress support ticket system responses are highly professional.
It generates intelligent and contextually relevant auto-responses, checks for spelling errors before responding to customers’ queries, and transforms the response text into a business tone.
Triggers & Automation
Triggers help set up automated actions based on various conditions.
A few of the use cases are given below:
- Agents can receive an email notification whenever a new ticket is raised, or when a ticket is not replied to by an agent within a specific period.
- Set notifications to the Support Agent for a long-pending ticket.
- Automatic closing of Pending Tickets for more than a configured number of days.
- Setting different actions for the tickets based on the source like email, support forum, or Zendesk.
- Assigning the tickets to respective Department Agents.
- Treat your tickets based on Priority.
- You can even schedule the triggers for future action using the Automation feature.
- And many more.
Trigger Custom Messages to Agents via Google Chat
Our WordPress support ticket plugin helps to keep your customer support team updated regarding all the tickets through Google Chat. When a certain action takes place, like a ticket is updated, a custom Google Chat message will be triggered to the agents from the bot as instant alerts!
Convert Emails to Customer Support Tickets
If you have a dedicated email address for your domain, you can convert your unread emails to tickets using IMAP, Outlook OAuth, or Google OAuth. You can delete emails after they are imported to WSDesk.
Also, whenever a ticket is raised by customers, an email is sent to them. The customers can also reply to the emails directly, instead of logging into your website & replying through the support form.
Canned Responses & Rich Text
If there is a standard response for queries, accessible to all support agents, your replies will be much faster. This is why WSDesk provides you an option to create and save reply templates known as “Canned Responses” for common queries.
Also, Agents have various rich text formatting options while composing replies to the customer as QuillJS is integrated with WSDesk.
Analyze Reports
For analysis purposes, the plugin generates custom agent reports, date-wise reports for tickets, satisfaction survey reports, ticket resolution reports, and reports based on ticket tags and ticket resolution time.
Agent Satisfaction Score
Store admins can analyze each agent’s performance with the Satisfaction Score. This score is calculated based on the Satisfaction Survey that can be carried out with a simple trigger.
Backup & Restore
WooCommerce Integration
Once you have integrated WooCommerce, you can retrieve the total number of orders, order number, and total purchase price information in the ticket details of the customer. The products from your WooCommerce store are automatically populated for creating ticket fields and for creating triggers.
Easy Digital Downloads (EDD) Integration
Not just with WooCommerce, WSDesk: WordPress Helpdesk Plugin can easily integrate with Easy Digital Downloads (EDD) as well. The products from your EDD store are automatically populated for creating ticket fields.
Advanced Convenient Features
There are a lot of handy features that our WordPress Support Plugin, WSDesk offers.
These features cater to a much more advanced customization level. Some of these features are Deeplinks, Custom Redirection URLs, Support for several attachment extensions, Export to CSV files for analyzing the data, Integration with Contact Forms & Gravity Forms, Ticket Activity Logs, Email Logs, WPML compatibility, and much more!
Customize Your Help Desk Support System
We offer custom development services to help you set up a full-fledged customer support help desk system according to the requirements specific to your business. You can opt for these services if you need a tweak to our plugin from scratch to make it perfectly fit into your support system.
Enhance Features with Add-Ons
Pay For Support Integration
Are you looking for a way to charge your customers for the consultation or support service you provide? Pay For Support Add-On for WSDesk – ELEX WordPress Helpdesk Plugin enables you to convert the purchases to credits and helps you to manage the credits allocated based on customer usage. You can charge for the services (like a consultation, expert guidance, etc) you provide by configuring these services as products or subscriptions on your WooCommerce store. Once you have integrated this Add-On with the WSDesk plugin, you can,
- Accept Payment for the Support Services & Convert the payments to Credits.
- Check the Credit Balance of the Customer.
- Track all Credit Transaction History.
- Check Subscriptions and Balance from Users Dashboard.
- Create Unlimited Credit Rules.
- Create Triggers that deduct Credits, etc.
Add Professional Agent Signatures
Send SMS Notifications
With the help of SMS Notification Add-On, you can send SMS notifications to Customers, Agents, and Ticket Assignees.
You need to create WSDesk triggers to send SMS notifications. You can create triggers to send new ticket notifications to customers & agents, update customers with the current ticket status, and so on.
Plugin Compatibility
All the ELEXtensions plugins are developed on the same framework. This makes them fully compatible with all our plugins. You may combine them together to get a better, more powerful & complete solution for your business.
We are doing our best to make them compatible with the other most popular plugins on the market.
WordPress Multilingual Compatibility
Testimonials
What Our Customers Say
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42 reviews for WSDesk – ELEX WordPress Helpdesk & Customer Support Ticketing Plugin
Frequently Asked Questions
After the plugin’s one year license expires, the plugin will continue to work as usual, but the download permission will be revoked. So, the updates for the plugin will stop.
Yes, you can use the shortcode [wsdesk_support display=check_request] if you want your customers to see their existing tickets when they log in to your support page.
Yes, the Auto Suggestion feature of WSDesk is compatible with Knowledge Base plugins.
Yes, The color of the button is fully based on your WordPress theme. You can change it through CSS. We can help you to change the text. Please contact our support team.
Yes, you can find your active license key from WSDesk > Settings > Activate. You can deactivate the license key and then go to the dev/live server and enter the same key and email ID there to activate.
You can also find your active license key and email in the MY API KEYS section of your My-Account page.
Yes, Automatic sending of emails can be achieved through WSDesk Triggers and Automation feature.
Definitely. It will appear as a ticket. For that, you need to configure your email via IMAP correctly.
Your IMAP details will be available in your Domain CPanel -> Email.
If you are using Google GSuite emails, then read this article.
Configuring IMAP on WSDesk is very easy. You can follow the steps explained in this article.
Of course, you can set up an email forwarding from these different email IDs to the main support email that you wish to set up using IMAP in WSDesk. Now, if you want to create a separate view based on the email from which the ticket is forwarded, then we do have an option to create a view based on that specific email ID.
Yes, WSDesk has an option to give a customized redirection URL after a ticket is submitted.
We have released WSChat – a WordPress Live Chat Plugin based on customer requests, which is simple and well-integrated with WSDesk.
Yes, you can trigger notifications to the agents when a ticket is created/updated using its Triggers and Automation feature.
Elia (verified owner) –
Hi there,
Just want to give the short review after using the WSDesk for several weeks.
I’ve spend several weeks and tried about 8 support plugins to find the best possible plugin for the job.
The WSDesk exceed my expectations and provide the solid foundation for the support on our website!
What’s really important for us is the fact that their support team is very responsive and willing to help with any request that we have.
So I could highly recommend the plugin to anyone who need the best cost efficient and full of necessary features support plugin!
Cheers,
Keep pushing the boundaries of wordpress
——-
Sorry for my English, it’s not my native language 🙂
H. Hill (verified owner) –
The plugin works really well. I had some issues with setting up and needed some help with this. The customer service is fast and managed to help me with all the issues I had. Great plugin!
Steve (verified owner) –
I’ve tried nearly every support plugin I could find and uninstalled them one by one when I found one problem after another.
Then I came across WSDesk and it was like someone had created the perfect support plugin for my needs. I particularly like the excellence of the overall design, great usability, high coding quality and solid technical support.
I had no hesitation in upgrading to the paid version and I expect it to be the technical support foundation of my business for years to come.
A well deserved 5 stars. Great job guys and gals!
Andrea Puti (verified owner) –
excellent support. great plugin. recommended
Steve (verified owner) –
Beautiful & Simple Interface. Setting are also easy.
The support is very quick. Worth to recommend.
Jeff Bianchi (verified owner) –
I built my website. Attracted customers. Generated revenue. But I was struggling with the best way to provide online support/ticketing to my customers. I looked at several possible solutions before finding WSDesk. What a difference! Easy. Simple. Effective. And I’m thrilled with the support. I highly recommend you give WSDesk a try. You won’t regret it.
Cory Herlihy (verified owner) –
If you require a ticket support system to help your customers, then this is the MUST HAVE ticket system. We had a few bumps in the beginning, but with the help of WSDesk support team, we were able to get up and running in no time at all. Plus they quickly added a feature request that my department really needed to help support our customers. I highly recommend this plugin!
graham (verified owner) –
I have to agree with BRUNO and others, a ticket system that does not email the site owner that there is a matter requiring attention is useless. Look forward to doing a higher rating if this is ever resolved.
Ben (verified owner) –
WSDesk is by far the best Helpdesk system for WordPress! I love the trigger & automation feature is super powerful! And the support is just awesome!
Henner (verified owner) –
Great product, exceptionally good and friendly support!
WSDesk is the right tool if you want to offer your customers professional support. The plugin is easy to install, configure and makes the support job much easier.
The support of WSDesk is exceptionally fast and competent. Suggestions for further features are quickly recorded and, if they make sense, implemented just as quickly.
WSDesk is highly recommended.
As a thank you for the great service, I will help to translate the plugin into German.