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Description
Description
Looking for the easiest & efficient way to integrate DHL Express with WooCommerce shopping cart? Tired of copying and pasting order details just to create a label? Here is the solution from ELEX (Previously known as XAdapter DHL Plugin); an Official DHL Partner!
DHL Express
ELEX WooCommerce DHL Express / eCommerce / Paket Shipping Plugin with Print Label is a WordPress / WooCommerce extension that helps you to automate DHL Express shipping by displaying shipping rates on the cart and checkout pages, print labels from within WooCommerce, pack items automatically into boxes, and enable shipment tracking.
This plugin is Verified by DHL International (UK) Ltd. This plugin will work in all countries where DHL Express service is available.
Product Walkthrough Video
DHL Paket
WooCommerce DHL Paket Shipping (Versand) Plugin allows you to pay postage and print label using DHL Paket, from an order view page in the WordPress Admin. If you also need the shipping rates to be shown on the checkout page, you may need to set the weight and zone-based rates manually. You may also use WooCommerce Shipping Pro for this purpose.
This plugin has been Approved by DHL Paket Quality Control and allocated an official App Id for integration.
The DHL business customer shipping API permits the management of shipments and the online purchase of postage and is typically aimed at senders with a volume of more than 200 shipments per year. For DHL business customers who do not have a DHL business customer account (EXP), and who have a shipment volume less than 200 shipments per year, shipping documents are created via the private customer shipping API.
The business customer shipping API takes care of:
All operations apart from those required for booking and canceling pick-ups are available for the following shipping types: Day Definite (DD) and Time Definite (TD).
DHL eCommerce
Looking for standard domestic and international parcel pick-up, delivery and return solutions for business customers as well as e-commerce logistics and facilitation services? Here is the solution! DHL eCommerce offers all this and more!
How does it work?
Step 1: Install the Plugin, input your DHL Account details, and enable DHL Express/Paket Shipping Method for WooCommerce.
Step 2: Pay Postage, Print Label, and Generate Tracking info from within WooCommerce order page.
Top Features
1
Live Shipping Rates
Based on the product weight, box dimensions, shipping destination etc., this plugin fetches DHL postage rates for both domestic and international shipping services. You can choose to return list rates or account/negotiated rates and show breakdown of each service with estimated delivery time. The plugin consists of DHL Express, DHL Paket, and DHL eCommerce shipping service. You can choose the desired shipping service based on your region to access the live shipping rates.
2
Print Shipping Label
Print shipping labels from within WooCommerce.
After logging in to the WordPress admin area, you can create a shipment by clicking on the ‘create shipment’ button on the right-hand side of the order details page. Shipment details would automatically be sent to the DHL Express online account, and then the shipping label would be generated, which you can print. Postage is automatically paid on these labels using your DHL account. There is an option to change the shipping service before generating a label. This plugin integrates with DHL Express APIs to print domestic or international shipping labels with a tracking barcode. Although you can create shipments in bulk in the WooCommerce Orders Page, you can use the bulk label printing add-on to create multiple shipments at once as well as print them in a single PDF file.
3
Print Return Labels
Just like printing Shipping labels, you can print Return Shipping labels as well. If you have multiple items in a single order, you can choose the desired items to process return shipment. In addition to this, you can even configure custom shipping service for return shipments.
4
Print Archive Air Waybill
A DHL Archive Air Waybill helps in services like ensuring package safety, customs clearance and works as a proof of consignment to track the shipment. You can choose to print either one or two archive documents. Once you have enabled the Archive Air Waybill setting, an Air Waybill will be attached with Shipping label as well as Return Shipping label.
5
Print Commercial Invoice
If you shipping internationally, your products have to face Customs clearance. In such cases, you can generate a Commercial Invoice for your package(s). You can go paperless with DHL Paperless Trade (PLT) feature. With this feature, you do not have to print physical copies of commercial invoices, rather the invoice information is sent to Customs via DHL. If you are sending domestic shipments to restricted areas like Military base, Airforce base, etc, you would need a commercial invoice.
6
DHL Shipment Tracking
The tracking number returned from DHL while generating the label would be added to order notes and will be sent as part of the order completion email. A visual representation of tracking status can be seen in Order edit page by Admin and in Order’s section of customer’s My-Account page. The tracking information shows the current status of the shipment in transit.
7
Parcel Packaging Options
Based on the weights and dimensions of the products in the cart, the rate will be calculated and applied to the final price of the order. Once the order is placed, the items will then be automatically packed into the configured boxes. You can choose from the following Packing options:
- Individual Item Packing
- Pack Into Custom Boxes with Weights and Dimensions
- Weight-Based (You can pack heavier items first, lighter items first, or pack purely divided by weight)
8
Price Adjustments
Configure handling fees for each shipping service, in terms of amount or percentage value. A positive value results in markup, whereas negative value results in a discount.
9
Parcel Pickup Request
The plugin allows you to place a parcel pickup request to DHL while creating shipments. You can specify the desired pickup day, time, and contact details. After successfully placing the pickup request, the store owner will get a unique booking number.
10
DHL Express
In addition to live shipping rates, label printing, and shipment tracking, DHL Express comprises of the following:
- DHL Shipping Price Calculator: Get prices for following domestic and international shipping services.
- DOMESTIC EXPRESS 12:00
- B2C
- JETLINE
- SPRINTLINE
- EXPRESS EASY
- EXPRESS EASY
- EUROPACK
- AUTO REVERSALS
- BREAKBULK EXPRESS
- MEDICAL EXPRESS
- EXPRESS WORLDWIDE
- EXPRESS 9:00
- FREIGHT WORLDWIDE
- DOMESTIC ECONOMY SELECT
- ECONOMY SELECT
- DOMESTIC EXPRESS 9:00
- JUMBO BOX
- EXPRESS 9:00
- EXPRESS 10:30
- EXPRESS 10:30
- DOMESTIC EXPRESS
- DOMESTIC EXPRESS 10:30
- EXPRESS WORLDWIDE
- MEDICAL EXPRESS
- GLOBALMAIL BUSINESS
- SAME DAY
- EXPRESS 12:00
- EXPRESS WORLDWIDE
- EUROPACK
- ECONOMY SELECT
- EXPRESS ENVELOPE
- EXPRESS 12:00
- Return Label: Just like shipment labels, you can generate return labels as well. This option is available in edit order page. You can set custom package, and choose different service for return shipment.
- Archive Air Waybill: For package safety and custom clearance purposes, you can request a DHL waybill. An airway bill gives you proof of consignment with a unique number, which you can use on DHL’s website to track the shipment.
- Commercial Invoice: A commercial invoice is generated as a receipt as soon as Paperless trade is initiated.
- Box Packing: Box packing with DHL boxes and custom boxes. Pack items individually or using the built-in box packer.
- BIG BOX
- SMALL BOX
- BRIEFCASE BOX
- EXPRESS EASY BOX 1
- EXPRESS EASY BOX 2
- EXPRESS EASY BOX 3
- EXPRESS EASY BOX 4
- EXPRESS EASY BOX 5
- EXPRESS EASY BOX 6
- EXPRESS EASY BOX 7
- EXPRESS EASY BOX 8
- JUMBO BOX 5
- JUMBO BOX 8
- EXPRESS PALLET
- SNAP BOX
- LARGE SNAP BOX
11
Print DHL Express shipping labels in Bulk
With the help of DHL Express Bulk Label Printing Add-On, you can generate shipping labels in bulk and download them in a single PDF file. You can bulk print labels using WooCommerce Order IDs or Order date range. This saves a lot of your time on printing labels one at a time.
12
Auto-generate and email your Shipping labels & Return labels
The DHL Express Auto-generate and Email labels Add-On makes your label generation task easier by automatically creating shipments, generating labels, and sending an email notification with the shipping label, for you and your customers. This saves your time on manually generating shipping labels. Similarly, you can generate and email DHL Express return labels as well.
13
DHL Paket
In addition to label printing and shipment tracking, DHL Paket comprises of the following:
- DHL Europaket Compatibility: The plugin is compatible with DHL Europaket. DHL Europaket is tailor-made for business-to-business parcel shipping – fast, reliable delivery to 27 European countries.
- Packstation Compatibility: Your customers can drop off their packages at the nearest store using this feature.
- Create Manifest: Generate manifest by providing the start and end date.
- Return Label: You can enable this feature for generating return labels for your shipments.
- Bulk Creation/Deletion of shipments: Create shipments in bulk using the plugin. You can easily print the labels from the order overview page in WooCommerce.
- Domestic Shipping: The following domestic services are supported
- Delivery on Time
- Delivery Early
- Express 09:00
- Express 10:00
- Express 12:00
- Delivery Afternoon
- Delivery Evening
- Express Saturday
- Box Packing: Based on the weight and size of the items in the order, a packing box is selected from predefined box sizes available for DHL Paket. The following boxes are available by default.
- Päckchen XS
- Päckchen S
- Paket S
- Paket M
- Paket L
- Paket XL
- Reisegepäck
14
DHL eCommerce
In addition to live shipping rates, label printing and shipment tracking, DHL Paket comprises of the following:
- Diverse Range of Services: The following services, along with a few more, are included:
- DHL GM Business Priority
- DHL GM Business Standard
- DHL Parcel International Standard
- DHL Parcel International Direct
- DHL GM Publication Priority
- DHL GM Publication Standard
- SM Marketing Parcel Ground
- DHL SM Parcel Plus Expedited
- DHL SM Parcel Plus Ground
- DHL SM Parcel Expedited
- DHL SM Parcel Ground
- DHL SM Parcel Return Light
- DHL DHL SM Parcel Return Plus
- DHL DHL SM Parcel Return Ground
- DHL DHL SM Parcel Expedited Max
- Box Packing: Based on the weight and size of the items in the order, a packing box is selected from predefined box sizes available for DHL eCommerce.
- Shipment Contents Description: The plugin provides an option to include a description for the contents of your shipment.
15
WPML Compatible
This plugin is compatible with WordPress Multilingual Plugin. All the languages that are supported by the WPML plugin are supported by this plugin as well.
Top Testimonials
rubentpitaVerified owner
This is one of the most complete and refined plugin the we have in our online store. I found this solution by way of the review on google and now I’m leaving my own that hopefully also help others.If you ever name “Lorenzo Marak” popup in your inbox, know that you problem is solved! the man has too much class and manage the plugin to the smallest of details which guarantee a short time frame for your store be up and running an case of any issue after you purchase the plugin.But things doesn’t end there; I ask DHL regarding the API access and they gave me the green light with this plugin, which made me more confident about my purchase and support.Overall great experience and thank you so much once again Mr. Lorenzo.Ruben.
FranzVerified owner
The support was fantastic, the localization is a bit confusing. I would wish there was an option to use the plugin in english. 🙂 Can recommend.
MarkoVerified owner
This plugin helped me centralise everything on my webshop and eliminated the need to go to MyDHL page to ship items, which saves a lot of time. Add to that automatic price calculation and you got yourself a great plugin for your business 🙂
FREQUENTLY ASKED QUESTIONS
What happens when the one year license expires?
After the plugin’s one year license expires the plugin will continue to work as normal but the download permission will be revoked so the updates for the plugin will stop. You can always renew the license at a 20% discount which will be provided on request.
Will the plugin work in my country?
DHL Express module will work if your country has the DHL Express service. You can contact DHL Express team and open an account and get the API credentials from them.
But the DHL Paket module works only in Germany, and the DHL Ecommerce works only in the USA.
Does the plugin get the account specific shipping rates from my DHL express agreement?
Yes. the plugin is capable of retrieving your account-specific rates.
Can I show live shipping rates in my shop?
Yes, the DHL Express has the option to show live shipping rates. But the DHL Paket and DHL Ecommerce does not have these options since their API does not provide the rate request to access the live shipping rates.
Is this compatible with a Multi-Vendor plugin?
Yes, the plugin works with a multi-vendor plugin. It works best with Dokan multi-vendor plugin. It’s not tested with other multi-vendor plugins.
Will the tracking information be sent to the customer once the label is generated?
Yes. Once the labels are generated, you need to mark the order status as ‘Completed’. Also, make sure you have enabled order completion email in the WooCommerce setting.
Would like to clarify if this means $79 yearly to use this plugin? Are real-time rates the only feature available for free?
The $79 fee is a first-time purchase rate. After a year if you want to renew the license, we give 20% discount so license renewal cost will be $63.2. If you don’t wish to renew the license, the plugin updates and download permission will be revoked, but the premium plugin will still work fine. This means both label and rates feature will work unless your WooCommerce version requires the plugin update.
Can I create Return shipment with this plugin?
Yes, you can create Return shipment if you have enabled return shipment option in the plugin settings. Once you create a shipment, you get the option to create return shipment as well.
Is your plugin capable of handling shipments with Saturday Delivery (SD) and Cash On Delivery (COD)?
Yes. The plugin has settings to enable both.
Do you support 6x4 PDF labels?
Yes, we do. There are a number of other formats which the plugin supports, including 8×4, ZPL, & EPL.
Does my store need to be in dollars by default for your plugin to work, or can I have it as my country's primary currency, which is South African Rands?
No. It is best to have the country’s currency as shop’s base currency since it makes fewer complications when it comes to currency conversions. The plugin will work fine with US Dollars too.
Can I bulk print labels?
Although this plugin allows you to create shipments in bulk in the WooCommerce Orders page, we recommend using our bulk label printing add-on, as it creates multiple shipments at once and prints all the shipping labels in a single PDF file.
Does the plugin provide the shipment receipt?
The DHL web services do not provide shipment receipt. We have confirmed with the DHL team that you don’t require it if you’re creating shipment labels using the plugin.
Will DHL come and pick up the shipment once the labels are generated?
Yes, you can create a pickup request. Once you generate the labels, you need to enable the pickup option in the plugin settings, under the “Label and Tracking’ tab.
Make sure you enter the time format in 24hours (like 14:00).
Do DHL Paket and DHL Ecommerce have rate quote option?
Unfortunately, the DHL Paket and DHL Ecommerce API do not provide the rate quote option. You can only print the shipping labels and the manifest. To show rates in the front end, you’ll have to use some flat rate, table rate shipping option, or use DHL Express.
Does your plugin support DHL connect service?
Yes, the plugin supports DHL connect. You can enable that service in the plugin settings towards the bottom of the page.
Is it possible to charge the customer, an additional fee for Insurance using your DHL Express plugin?
Yes. The plugin has a setting to enable this.
Is it possible to restrict the DHL insurance option on the checkout page only for specific countries?
Yes. The plugin has a setting to restrict DHL insurance option only for those specific countries you want.
I want to display an estimated delivery time for each DHL Express services offered to the customer. Is it possible?
Yes. The plugin has a setting to enable this.
Is it possible to turn off the breakdown charges displayed on cart/checkout page along with each DHL Express Shipping Services?
Yes. The plugin has a setting to turn this off.
What is DHL Express Paperless Trade?
DHL’s Paperless Trade service allows you to electronically transmit commercial and proforma invoices, eliminating the need to print and physically attach them to your shipments. Moreover, it saves your valuable time when preparing your shipments. Our plugin has an option to enable it and when it is activated a receipt will be generated for the commercial invoice to customers.
What is DHL Express Archive Air Waybill?
The Waybill is a shipping document that helps to ensure package safety, customs clearance, etc., and works as a proof of consignment to track the shipment. Our DHL plugin has an option to generate a waybill with every shipment label created.
Few of the products I ship through DHL Express are classified as Dangerous Goods. So, a compliance warning should be displayed on the Shipping Label. Is it possible using your plugin?
Yes! You can enable ‘Special Service’ under Shipping settings tab of individual product page settings. Once this setting is enabled, a compliance warning will be displayed on the DHL labels.
Is it possible to set my company logo on Shipment Labels and Return Labels?
Yes. It is possible.
Can I enforce Customer Signature upon delivery of the shipment?
Yes. Our DHL Express plugin has an option which allows you to select the various signature options for delivery of the shipments.
Is ELEX DHL Plugin compatible with Composite Products?
Yes. Our DHL Express plugin is compatible with Simple, Variable &Composite products.
by marko (verified owner)
Great plugin, really simplifies the process of shipping products.
by akshay
Thanks for your valuable feedback. Happy to know that our product was helpful to you:)
by bobo (verified owner)
i have used the plugin already for 3 sites, it works great and the support is very kind, fast and helpful.
Recommend!
by akshay
Thanks for your valuable feedback. It’s our pleasure to assist you.
by AdValium (verified owner)
Hi could you please tell me how can I link my Dhl account with my elex plugin ?
by danijel (verified owner)
Great support! Really really helpful.
by akshay
Thanks for your valuable feedback. It’s our pleasure to assist you.
by info125 (verified owner)
Great plugin and really helpful support!
by akshay
Thanks for your Review. It’s our pleasure to assist you.
by robert3 (verified owner)
Hands down one of the best plugins of its kind, the plugin requires you to think a little on how to setup luckily Elex has a tone of resources to help setup so you dont have to sit down and think for hours “What does this do?”
Top support as well, quick reply and were able to sort out my problem
I would highly recommend this product
by vineet
Hi Robert,
Thanks for your review.
by erdal (verified owner)
Perfect support and plugin. I used WP multisite with 6 site. I’m very glad.
by support16 (verified owner)
Vineet from the support team has been a god-send, we cannot thank him enough for his continued support! The plugin works brilliantly and would 100% recommend. We would definitely be inclined to purchase this plugin again to work on another project should we need it.
by vineet
Thanks for the review.
by sassa (verified owner)
Amazing support! Very impressed 🙂
by vineet
Thanks for the review!
by lyall.brandon-smith (verified owner)
Pre-sales customer service was excellent and responded to my questions very quickly. After sales support is also excellent and they even added an additional feature to cater for our needs. Cannot be faulted, I have no hesitation to recommend buying this plugin!
by bsabuco (verified owner)
The technical support resolves the problems/enquiries quickly and efficiently. They as well offered a videoconference to solve our problems as soon as possible.
by bsabuco (verified owner)
Excellent support!
by mandysemaan (verified owner)
Does the job perfectly. Sales team very responsive and helpful.
by marko (verified owner)
The plugin works well and the support is top notch.
by rs (verified owner)
The DHL Express Plugin works fine and the support is good.
by accounts1 (verified owner)
This must be the only shipping plug in that actually works. Well done
by info44 (verified owner)
We’re really happy with this plugin – it works perfectly in our shop and importantly the support has been great too.
by guillaume (verified owner)
Excellent plugin for DHL integration and very fast support for help us to install it
by Heike (verified owner)
Very helpful and fast plugin. I use this plugin for DHL Paket Germany. A little problem was solved quickly by the support – a really amazing customer support – thank you!
by Steffan (verified owner)
Absolutely perfect plugin for DHL – we use it for the German DHL and it works like a charm.
Support is one of the fastest I‘ve ever used and very nice to customers too!
I love that plugin!
by Robert (verified owner)
Excellent plugin for DHL integration and very fast support.
by estheuk (verified owner)
Excellent plugin for DHL integration! Bravo! The customer service is great as well!
by Rene-Rainer (verified owner)
This API is great, it supports our eCommerce activities a lot and when we had some questions and issues regarding it, we got it very easily solved due to amazing support. We got answers really fast, like using emails for life chat. This plugin can be trusted 🙂
by Philip (verified owner)
Great plugin with terrific support. I found it a bit of effort to understand all the implications when creating the label but certainly does speed up our shipping procedure.
by Alexandru (verified owner)
Amazing plugin ! Very fast support if you need it!
Recommend it to anyone using DHL!
Implementation/integration is very easy!
by Liezl (verified owner)
Wonderful plugin, great support and fast feedback. Absolutely awesome!
by Nadine (verified owner)
Thank you guys for the great support, really helped me alot
by Benjamin (verified owner)
A very reliable plugin for shipping, the updates are great, and the service very responsive.
5 stars, congrats, totally recommend
by Rebecca (verified owner)
I’ve contacted Xadapter with a couple of queries and have been most impressed with the prompt response, and the efficiency of dealing with my requests. I was experiencing fatal errors with the DHL shipping plug in, following a woocommerce and wordpress update. This issue was quickly resolved. I also have an ongoing query regarding the dynamic pricing plug in. Developers are working on this issue to integrate the service required into an updated version if the plug in. The plug in was purchased to enable multi buy product deals, however discounts need to be offered across all variations of products. I’ve been assured that this will be resolved soon and a new update released. I would definitely recommend the xadapter plug ins. I have been extremely happy with the support given, especially by Lorenzo who has shown so much patience in resolving my queries. My technical knowledge is limited at this stage, and is a learning process for me. Thank you for your continued support.
by Claus (verified owner)
In 4 words: Excellent plugin, Fenomenal support.
The best DHL shipping plugin ever.
by andrea (verified owner)
Best customer service ever
by jeff.park (verified owner)
Great support, Lorenzo he’s like best support you could get in the whole world! So kind and fast replies to your queries.
Highly recommended plugin, top level support!
by Orfeas (verified owner)
Very good plugin. And the support ist extremely helpful, quick and nice!
by Moritz (verified owner)
super quick and nice support!
by Kevin (verified owner)
wow ! Best service – communication and assistance I have had in buying a pluging! Thank you for restoring faith in buying plugins again for me
by rubentpita (verified owner)
This is one of the most complete and refined plugin the we have in our online store. I found this solution by way of the review on google and now I’m leaving my own that hopefully also help others.
If you ever name “Lorenzo Marak” popup in your inbox, know that you problem is solved! the man has too much class and manage the plugin to the smallest of details which guarantee a short time frame for your store be up and running an case of any issue after you purchase the plugin.
But things doesn’t end there; I ask DHL regarding the API access and they gave me the green light with this plugin, which made me more confident about my purchase and support.
Overall great experience and thank you so much once again Mr. Lorenzo.
Ruben.
by Stoyan (verified owner)
Quick and efficient support! Thank you guys!
by Ibrahim (verified owner)
Hi Guys, I Just want to tell about the support I got from the team here specifically (Lorenzo) who was handling my case. First of all, I don’t know anything about websites, just started one a few months ago everything was easy just click NEXT and you’re done. But, when i needed to add a shipping system via DHL I was confused and didn’t know what to do because DHL ITs sent a developers tools. I did search for plugins and i found this one, I thought all my issues are solved now, but because of the company based country and currency, this plugin didn’t work. I was disappointed and said to my self i paid for a worthless thing, then I said I should try the SUPPORT, and i am glad I did, they solved everything. they contacted DHL ITs and it worked out. Lorenzo was very very patient with me I am sure that he did more than his JOB, our back and forth emails reached (38) within two days, can you imagine how much time he spent on my case!! I am really glad that got this plugin and this outstanding support.
by Asım Enes (verified owner)
Fastest support i have ever received, problem solved 0 in just 3 min. Lorenzo Marak thank you!
by Franz (verified owner)
The support was fantastic, the localization is a bit confusing. I would wish there was an option to use the plugin in english. 🙂 Can recommend.
by marko (verified owner)
This plugin helped me centralise everything on my webshop and eliminated the need to go to MyDHL page to ship items, which saves a lot of time. Add to that automatic price calculation and you got yourself a great plugin for your business 🙂
by Anna (verified owner)
Great plugin. Great support! Answered within a day. Fixed and customized our site to our needs. Couldn’t have been any better. Thanks!!!
by Maxie (verified owner)
The plugin works as expected. The only thing is, that it was in my case pain the as(.) to connect it with the DHL Business Account. Some of the plugins labels were quite misleading, so I’ve put there wrong information into it and the plugin threw some errors. But Lorenzo from the support team helped me to set it up and at the end it was quite easy. He answered the mails usually within a day and sometimes several times per day. So when the labels are replaced in the next version (as promised by Lorenzo) the plugin deserves full 5 stars.
by Darren (verified owner)
Highly recommended. If you use WordPress/Woo and use DHL, then get this plugin.
It’ll save you so much time and effort. Honestly, don’t bother with any other DHL express plugin, just this one.
I’ve used it extensively. We needed DHL to approve the labels also, they were approved the first time.
Highly recommended!
Thanks,
Darren.
by tms (verified owner)
This product does not work. I have contacted them several times.
Lorenzo Marak Doesn’t stand by this product and we will be sure to report you.
by James (verified owner)
Excellent plugin, I had been looking for an easy way of connecting DHL to my WooCommerce site and this did it for me. Great support too, very fast replies. Highly recommended!
by Elliot (verified owner)
Very satisfied customer on several fronts. One, the plugin is substantial and works very well. Two, the support from the support Team is exceptional. We had very quick and very good responses to our questions which solved our queries first time round.
This was our first time using this kind of capability within WooCommerce and are happy to promote it to our existing customers and future customers.
Keep up the great development and support work.
by Tommi (verified owner)
I had a company to set up our webshop, but they didn’t manage to get this DHL plugin to work. After I contacted Xadapter support the plugin was setup and running in 10 minutes from contact!!! Excellent service, thank you! I don’t have any experiences about this plugin yet (the shop is not open), but I know that I will be very satisfied just because of the support!!!
Thank you Lorenzo!
by Fabain (verified owner)
Very good Plugin!!
by Kara (verified owner)
[ethicalfashionguatemala.com]
This is a platform we helped develop to allow Artisans in any country to have access to e-commerce and global shipping based out of Guatemala.
Shipping has been a challenge out of Guatemala as the Guatemala Postal Service failed 3 years ago. We setup Global shipping with DHL, took three months. Finally we have an account.
DHL in Guatemala lacked offering technical support in order to Integrate the DHL xadapter plugin. We were all lost as to why this plugin was not working. I was frustrated DHL, WordPress, Woo Commerce, no one could figure this out. This plugin developer finally figured out the problem that none of the groups could find.
Yes I would recommend anyone considering shipping plugins, please use this group.
James Dillon
Ethical Fashion Guatemala
by Alma (verified owner)
Very helpful and effect support. I really appreciate it!
by julio (verified owner)
THIS DHL plug in is the best!!!
Easy to setup, and the best part is the costumer service and support, I was having some details when setting up and they help me correct them the same day, great response and it is working now.
Thank you for your great service and for a working APP. YOU ROCK!
by Khaled (verified owner)
Great devs they know their stuff. Awesome plugin and great support. thanks Lorenzo and team for the additional customization it helped us a bunch good work.
by ryan (verified owner)
Very helpful support staff. Thanks guys
by Siddharth (verified owner)
Awesome. This Works Perfect. Few things need to improve exactly what DHL Offers.
The best thing is Xadapter Support. 🙂
by LARA (verified owner)
It’s almost there, but this one fault that prevents it from being useful for my purpose which is for all overseas shipments and exports which require Commercial Invoice generation.
The issue is: Product description fit for Customs purposes describes items as “Men’s 100% Cotton Woven Jacket” or “Women’s 100% Synthetic Knit dress”, etc. – this is required for all Customs purposes internationally with their respective Harmonized System (HS) Code for Exporting purposes.
Currently, it just imports the product’s name: eg. “Eye of Horus dress” or “Revenge skirt”, and this is not sufficient for customs purposes and it gets flagged and withheld and delayed in customs, which infuriates my customers. Frankly, to be told that fixing this “is not possible” is no way to go about improving your product based on feedback provided.
Honestly, Woocommerce has Shipping classes within its system and you can classify products based on the Shipping class that it is, and you could pull the item description for Commercial Invoice purposes from here… But Nea from the Support team did not help and merely said “it is not possible” and did not try to resolve this basic yet extremely essential issue for all commercial invoices required in exports.
I have brought this issue up with the Support Team back in December 2016 and have asked my DHL Integration team to contact the Xadapter Support team directly to explain the importance of this issue and resolve it, to no avail.
Because of this issue, the plugin is useless to me and money and time spent installing and integrating the plugin, only for it to be not be useful at one aspect. And definitely not happy that the support team did not even seem to care about improving such an essential aspect of their product.
by Norma (verified owner)
Excelent plugin and awesome customer service when something is not working properly, congratulations!
by Lisa (verified owner)
Great plugin! Everything you need and easy to use. The customer service and support is outstanding! Would not have any fear of purchasing any of their products. Keep up the amazing work and wonderful support.
by Rich (verified owner)
The comments below are incorrect. Version 3.0.2 and 3.0.3 of the plugin were sending the wrong codes to DHL. However, after I contacted DHL and found the correct code, two updates were done and now the problem is fixed and the software is working correctly.
This is not 4 star because I had to contact DHL several time myself for guidance before this was fixed.
by Alfonso (verified owner)
This plugin really works fine with WC 3.0.4 . Besides Its support people is excellent, very responsive.
by Espen (verified owner)
Extremely well laid out plugin. They we’re even responsive when we had some feature requests for cross border customs handling. Thumbs up!
by Andreas (verified owner)
superb plugin and very nice support!
by Heike (verified owner)
I like this plugin because it saves a lot of time. And buy the way: The support is great, thank you very (!) much!
by Faisal (verified owner)
great plugin, works perfectly and great support ! they will help you fix any issue
by York (verified owner)
The support team for the plugin were kind, fast and professional – absolutely top rate.
I gladly recommend this plugin and the great team behind it!
by Jorge (verified owner)
Awesome support team. Quick and efficient responses to get plugin running in no time.
by Riccardo (verified owner)
Great plugin! Fantastic support! Thanks!
by Susan (verified owner)
Super support, very reactive and great follow-up. A true time-saving tool, thank you!
by CLAUDIO (verified owner)
Great support!
The plugin does the job.
Claudio (Italy)
by Daniel (verified owner)
The plugin works beyond expectations; the support is A (quick, kind and helpful)
They really care about their customers! Thank you Wooforce
by Ilana (verified owner)
This team is amazing! The service and support has made the experience of using this product wonderful. They have gone above and beyond.
by Kyle (verified owner)
Customer Support is very quick and updates the plugins regularly
by Roxy (verified owner)
Really fantastic customer service. Gave me a lot of help setting up this plugin and got it working perfectly. Would definitely recommend
by Hussein (verified owner)
It’s easier to give simple plugins 5-star ratings but THIS IS EARNED.
This error-free plugin is the must have for any e-commerce business looking to integrate DHL in minutes.
Wooforce really proved that it’s a client oriented firm with its robust, fast and very reliable support.
There is no doubt, I would go for any of their other plugins when needed.
I would strongly recommend Wooforce products.
Thank you Wooforce
by Taher (verified owner)
there was an extra requirements for DHL in my country and the support team immediately add the requirements in a new release within 48 hours ! now that’s what I call a premium support .. Thank you .. 🙂
by Plaid-pants (verified owner)
Great plugin and amazing support. I got a reply almost instantly and they worked with me until my issue was fixed. A
by Rone (verified owner)
Great plugin that saves me a lot of manual work..!
Minor issues to get it running with Danish DHL account, but superb development and feedback over about 2 weeks have made this plugin a perfect match to my shop..!
Keep up the good work guys .!!
by ben.cecioni (verified owner)
I had a few problems with DHL staff but, with WooForce support, everything went out fine. The plugin does what it says and could not do any better. Having a quick support is a amazing. I would recommend this plugin to anyone using DHL.
by Simon (verified owner)
DO not use any other DHL plugin except for this one! Trust me.
I use DHL Thailand for shipping and it was an absolute nightmare to get their API working using some other plugins (1stdeveloper) was one I tried, and it would only return shipping options for documents, we ship clothes. I spent a good week trying to get it to play nice with DHL API to no avail!
WooForce’s plugin worked right out of the box for me, returned viable shipping methods and no problems were encountered at any point. SO massive thanks to these guys because it was going to be a huge pain to change shipping companies for the e-commerce part of our site to work. Thanks!!!!
Also, customer service help is top notch, they were understanding and spent some time helping me test that this plugin would work before I even bought it, using my account details.
I will be using WooForce for all my shipping plugins from now on. Thanks for writing awesome plugins guys!