A workplace is an interactive environment where employees and employers work together to achieve company goals. Employees are a company’s greatest assets – they are the ones who work day…

Introduction Customer support and Marketing are the two inevitable factors in a business. We all know that customers are the most important key to a successful business. Marketing and support…

While helpdesk plugins are one of the most indispensable plugins for a WordPress store. A ticket-based support plugin gives both the customer and the support agents a hassle-free experience. Some…

Which companies come to your mind the moment you think about the best customer service you have received? Amazon is a must mentioned company when we talk about customer support. When…

When you have limited time and resources, it can get really difficult to efficiently handle all your customer’s issues and queries. While you can’t afford to miss any query at the same time…

The term Customer Support, if divided, comprises of two individual components, 1. Customers, 2. Support staff. Be it any business, online or offline, no one can deny the importance of…

Customer support can be easily termed as the “Face of the company” when it comes to Business-2-Customer interaction. The role it plays in strengthening the customer relationship in business is…

The business world has grown multiple folds over the last few decades. Now people are innovating more and more. Every week companies are launching a new product or a new…

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else.      …