Customer support, as we all know, has grown exponentially in the business world. The impact that it had on the business trends is still there. As a result, almost every…

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify…

Managing customers is not as easy as it sounds. At times, customers can be very difficult to handle. And the issues they report can give nightmares to customer support agents.…

Customer support has become the most important aspect of a Business-Customer interaction. In the past couple of decades, customer support has emerged as one of the key factors to determine the success of…

Both customers and companies seem to be enjoying the perks technology have provided to them. Customer experience is getting better and better. The quality of customer service, as well as…

Technology has not only transformed the way we live but also the way we do business. One of the notable things is the part it played in developing customer service…

Ever wondered what made Apple such a big name?  Or how a newly born company Oneplus, became the flagship killer for many established brands?  Or how Amazon managed to be consistently at…

While launching a product, a company has no idea how it is going to be welcomed. There is the excitement of a new product launch and a slight doubt about how well the…

The whole world watched the tides turn…. The priority trends in the business world are no longer limited to developing an idea into finished goods. Or keeping updated with the…

Since the time we started working on WSDesk, our prime intention had been to build a product that is devoid of every issue we have faced while searching for the…