Interacting with your website visitors or customers is pivotal to the success and growth of your business. If you have a business website as your main source of sales, you should make no compromises when it comes to the quality of customer service. Installing a WordPress live chat plugin with WooCommerce integration onto your website may be the way to go if you’re searching for an excellent approach to improve your customer service, establish long-term relationships with the customers, and even sell more products.
Using WordPress live chat plugins, you can swiftly resolve any problems or issues your customers may face. You might wonder. “How do I incorporate a live chat feature into my WooCommerce website and which is the best one to go ahead with?” We have the solution. There are numerous WordPress Chat Plugins with WooCommerce Integration to choose from. We aim to focus specifically on the topic of chat support in this article, as well as offer you a detailed understanding of WSChat – the ELEX WordPress Live Chat Plugin with WooCommerce integration.
What is a WordPress Chat Plugin?
A WordPress live chat plugin is software that you can install on your WordPress website to allow you to communicate with visitors in real-time. A chat plugin adds a live chat widget to your website and it also integrates seamlessly with your WooCommerce store. For customer support email queries, the average response time is quite long. This is a concern because a long response time like this can end up causing customers to lose interest and they might abandon their cart altogether. You may solve this problem by implementing a WordPress live chat plugin, which allows visitors and potential clients to communicate instantly with your support team. This can help you improve engagement and sales while also providing excellent customer service.
Why should you use WordPress live chat plugins with WooCommerce integration?
As visitors and consumers explore your website, they will undoubtedly come across items or services that pique their interest and prompt them to ask questions. Providing a real-time assistance option such as live chat on your website is the ideal approach to demonstrate that you appreciate their time and interest. They have the ability to create personalized, interruption-free customer support experiences, which is critical for retaining existing customers, maintaining long-term relationships with your brand, and creating fresh sales prospects.
Benefits of using a WordPress Chat Plugin with WooCommerce Integration
Here are some of the benefits:
Real-time help – The best part about a strong customer experience is speedy response and resolution. You can provide the type of immediate experience and service that customers want by making an investment in a WooCommerce chat plugin.
Prevent shopping cart abandonment – Adding a live chat plugin can decrease cart abandonment by offering real-time assistance, as live chat is one of the most promising techniques for helping people out with their purchases.
Create long-term relationships with customers – Using a live chat plugin for your business, your customer support agents may make every encounter with customers a positive one by providing prompt answers to sales or technical questions and increasing customer trust. This will keep customers coming back for more purchases.
Boost conversions – To assist customers in making quick purchase decisions, businesses must be swift in responding to sales inquiries. WooCommerce live chat plugins allow the sales agents to be more personalized in their approach, resulting in higher conversions. There’s a far better chance that visitors will convert if a helpful support agent is available to talk them through their inquiries, problems, or difficulties.
Customized Assistance – Customers, with the highest purchasing power, value customization. Live chat allows a company to monitor and see what its users are doing on the website. It also allows customer service representatives to use a visitor’s past conversations and purchases with the business to provide more helpful information during a live chat session.
Cost-effective support – We truly believe that good customer support and post-sales support are key to running a successful business for a longer period of time. Although you should never tighten the purse strings when it comes to customer support, WooCommerce live chat plugins are reasonably priced when compared to phone assistance. With live chat, your expenses will be reduced significantly, allowing you to invest in other important areas of your business.
Obtain and implement feedback – Using WordPress live chat, you can ask for instant feedback at the end of each conversation and gather meaningful data that you can later utilize to improve your products or services.
The Best WordPress Chat Plugin with WooCommerce Integration
WSChat, the ELEX WordPress live chat plugin, is the one we recommend, even though there are numerous live chat plugins accessible on the WooCommerce market. It is an efficient, artificially intelligent automated chat response solution that allows you to easily connect with customers and convert their issues into trackable tickets. In today’s world of instant information, it’s vital to reply instantly to user inquiries and to be reachable when they need help. It is easy to interface with Google’s Dialogflow effectively, allowing you to set up and trigger conditioned responses to customer issues. Besides basic chat conversations, you can utilize the chat plugin to capture and share photos and videos, send and receive documents, mail the entire chat records to a user, and collect direct feedback and customer opinions about products and services based on their support experience.
The plugin allows you to monitor visitors who are active on your website and initiate a chat with them to assist them in better comprehending the items and/or services you offer. You can answer customer questions live and get feedback from the conversations. WSChat combines well together with WSDesk – WordPress Helpdesk & Customer Support Ticket System Plugin, allowing your customer service team to turn complicated problems into helpdesk cases that can be monitored and managed by the appropriate departments. WSChat is hosted within your site servers, so there are no external APIs to access, ensuring the procedure is as quick and easy as possible. Since everything is stored within your servers, you have complete access and control over the information, unlike most SaaS-based chat plugins.
Top Features of WSChat
- Works within WordPress with no external API calls.
- Incorporate a Live Chat Widget on Your Business Website.
- Send Attachments Seamlessly
- Configure Auto-reply Messages with Google DialogFlow.
- Unlimited Chat History & Agent Alerts.
- Express Yourself with Emojis
- A lot of Customization & Integration options
- Real-time monitoring of visitors’ site activity and purchase information
- Proactive agent initiated conversations
To Conclude
We hope now you have a better understanding of how WordPress live chat plugins can assist your brand in implementing interactive marketing to communicate with customers. If you have any queries about WSChat or live chat plugins, please leave a comment below.
