30 Day Money Back Guarantee & Refund Policy
At ELEXtensions we want to ensure that you are 100% happy with your purchase.
If you have technical or sales queries, do not hesitate to contact us.
After you attempted to resolve issues with our support staff and feel the product(s) you purchased do/do not best fit your requirements, we want to make things right.
Our policy offers a full, no-hassle refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve.
Once approved, your refund will be processed within 5 to 8 business days. But sometimes, the payment processor / financial institution can take up to 20 days for the refund to reflect in your bank account/card.
No refunds are provided after 30 days of your date of purchase. However, we want to ensure that you have the best customer experience, and are happy to help you troubleshoot or work through any issue you are facing.
Request a Refund
To request a refund,
- If you are already in communication with the support team, you can request a refund in the same communication thread itself.
- To raise a new refund request, go to our support page, and raise a request.
- Fill in all the fields with appropriate details.
- Submit the ticket.
Our team will contact you back within a business day.