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Last ten years have seen an increase in demand for cloud computing. And why not, it’s probably one of the best things to have happened in the world of technology and it’s here to maintain its position for a long time to come. Cloud has permeated our lives to a much greater extent than we realize, helping us in easy sharing and storing of our data. We have started to care less about the creation of a huge chunk of data because we know that cloud’s there to store them all. In spite of its ruggedness, we must restrict ourselves from making cloud a solution for everything under the sun.
One such case is while getting a customer support system. Being impressed by the looks and services of the cloud-based solutions you might get tempted to go for the same. But, before you do that we would want you to consider the following points –
- Security – As you start using a cloud-based tool you gradually give way to a bunch of dependencies and push your content to the cloud. Though it’s enough assured that your data is secured. But, in the past, there have been cases to support the vulnerability of data stored in the cloud. The NSA Snooping scandal and IRS security breach of 2015 are the two major of such instances.
- An infinite lifetime of content – Doesn’t it sound panicking. You can’t obliterate any data you want to. So, any data you put into the cloud has the lifespan of the cloud itself. Moreover, your data becomes accessible from anywhere on the web.
- Restrictions – Work on their accord as your data no longer belong to you. So long as you use their solution, you need to abide by their terms and conditions. They would set constraints like limited users, limited data etc.
- Exporting gets difficult – When you have to move your database to another domain, you have to go through a lot of painstaking tasks of manually exporting your huge chunks of data because no cloud-based support comes with an inbuilt feature for that purpose.
- Migration issue – Then there’s this migration issue. Your company’s data has delved so much deeper into the cloud that its movement is compromised.
- Huge external dependencies – They store your data, they take the responsibility of keeping your data safe, they have your customer database, and they probably know your products more than you do. The reliability of your support becomes dependent on the reliability of your internet connection. Even the most popular cloud service providers are known to have suffered server outages. And at the behest of such adversity, you can’t even access your own data. As per the description of CRN’s The Biggest Cloud Outages of 2015 on May 20th, the seven-hour outage suffered by Apply iCloud had its impact felt on various cloud services like iCloud Drive, Documents, etc. Can you make your business to function at times of prolonged outages?
- Cost – Lastly, though at first glance cloud computing solutions do not seem to have a big impact on your expenses, on closer examination, you would notice the amount of saving you can do when you don’t rely on the cloud for storing, maintaining and safeguarding your data. Cloud computing is known to reduce the capex cost but its operational costs are no less and thus putting on you the monthly burden of service charges.
The entire infrastructure is owned by them. So, one should be careful of the data being stored in the cloud. Though the goodness of cloud computing is huge yet, we should know when to avoid the cloud.
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