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Are you surfing a live chat plugin for your WordPress website? Which is the best WordPress user chat plugin in the market? Check it out in this article.
Well, what is the relevance of adding a chat plugin on a website?
The first reason might be for adding a personal touch to the customer-business interaction. You might be a blogger, a service provider, or an eCommerce store owner. Your customers need to contact you for many reasons. Maybe an inquiry, a presale query, sharing feedback of your last blog article, or asking about the new offer in your store…
The reason will be different. From the customer’s perspective, when they open your website, and they need to ask you something, they need to search for the contact email form, contact number, or a social media connecting link. It is quite tiring, isn’t it?
How can you keep them engaged, and avoid a feeling that they are isolated on your website?
Yes, interact with them! Say hello, ask a friendly question about how you can assist them, or give a warm welcome to your virtual website world through a chat pop-up on the right side corner of the screen.
A live chat can bring a drastic change to your customer-business relationship since it adds a more personal touch to interaction. The same can be used as a medium to customer support. Other benefits of adding a live chat on your website are as follows.
- Fast and quick responses.
- Increases customer engagement on your website thereby improves session duration and SEO ranking.
- Improves conversion rate since it strengthens a loyal bonding with customers through personalized communication.
- Tracks visitors in real-time to analyze and understand customer behavior the market demands of services/products that you are focusing on.
- Agents can assist customers in shopping if your website is a WooCommerce store.
- AI integrated live chat helps to automate the responses even the agents are not online.
- You can leave pre-chat forms to reap customer information before proceeding with the conversation, and so on.
There are so many benefits you will get from incorporating a live chat form on your website. Then, what is next?
Which is the Best WordPress User Chat Plugin?
There are many free and premium chat plugins available for WordPress websites. You can choose a free or premium plugin based on the features they offer and the requirements you have. But when you are in search of an advanced WordPress live chat plugin that satisfies all your requirements, WSChat – ELEX WordPress Live Chat Plugin would be the best choice.
Obviously, the top-notch features it offers makes it the best among competitors. This premium plugin is wrapped up with all the relevant and robust features required for a perfect live chat plugin that fits into any kind of website. If your website is a WooCommerce store, then no need to think twice, as this plugin has excellent features to incorporate the product and order details in the chat conversations professionally.
Let us discuss the major features of this chat plugin available for WordPress websites and the exclusive features available for WooCommerce stores.
Key Features of WSChat – ELEX WordPress Live Chat Plugin
Data security is one of the major concerns when it comes to communication channels. There may be confidential data passed through the chat to and from customers. It is important that your data should be managed by yourself rather than any third-party intervention. WSChat offers exclusive ownership of your data and 100% security from any kind of data breach.
Real-time tracking of visitors
You can check the list of visitors of your website or eCommerce store, with details such as the IP address, the page they are currently viewing, their OS, and the time duration they are spending on your website. From this tab itself, you can initiate a chat with the customer in just one click using the details available there.
Triggering email notifications
Triggering email notifications to an entered ‘from’ email ID will always make the responses faster. An email will be triggered to the configured email ID when a chat is initiated. Hence the agents will not miss any message.
Unlimited agent profiles
Agents are the assignees to reply to the customers when they drop a message on chat. They have a customizable chat dashboard from which they can choose a comfortable theme color for their dashboard. There is no limit for adding agent profiles and if you have integrated WSDesk – WordPress Helpdesk & Customer Support Ticket System Plugin, you can easily import the agent profiles from it.
Unlimited chat records
You can retrieve any chat thread in the past at any time as this plugin does not limit to store the chat history. You can find all the chat records in a separate tab.
Triggering alerts to visitors and agents
You can choose a notification sound to be triggered to the customers and agents when they receive a new message.
Widget customization options
You have an option to make your website theme and chat widget color sync with each other in this plugin. And, you can also add special buttons on the chat header. By default, there will be a mute button. In addition to that, you can include the below options.
- Attachment: Option to add a file attachment and send it to agents.
- Video recorder: Record and send a video instantly.
- Send chat history: Enter an email ID and send the entire chat conversation to that email ID.
- Chat rating: Users can ‘like’ or ‘dislike’ the chat to notify their reaction to the service you provide.
Your customers will not get bored with the text conversations as they can use interesting emojis in chat. This will make the chatting experience more friendly and colorful.
Overall performance report
This plugin has a dedicated performance report tab that provides details of ratings, quality scores, and the number of tickets associated with all agents for a select time duration.
Pre-chat forms are very useful for taking contact and other details from customers when you are offline. You can use the same when you are online for taking the unregistered customers’ details. Using those details, you can contact them as and when required.
You can check the details like customers’ name, email ID, phone number, the page they are viewing, Google map location, etc., in your chat dashboard.
The AJAX-based live chat plugin fits well on mobile views as a lot of customers search through their mobile phones.
AI integrated chat plugin
WSChat – ELEX WordPress Live Chat plugin is highly compatible with Google’s Dialogflow tool to trigger automated responses to the customers as text, image, audio, video, and any file format. This will be very useful if you are not online and a query received on a holiday in your company. And, besides these, it will reduce the tickets and make the task of customers easier.
Now let us check the benefits you will get for your WooCommerce store.
Benefits of Integrating WSChat – ELEX WordPress Live Chat Plugin with your WooCommerce Store
There are a number of advantages you will get if your website is a WooCommerce store as this plugin is highly compatible with WooCommerce.
- You can suggest products to customers from the dashboard by searching and sending to them directly.
- Option to track the purchase history of customers from your store.
- You can view the products in the customer’s shopping cart.
- Since you can track the page a visitor views and the session duration, you can analyze the market demand of your products.
Choosing a live chat plugin is not that much a tedious task since there are many free and premium plugins in the market. But choosing the best one matters. The exceptional features of the WSChat – ELEX WordPress Live Chat plugin helps you to uplift your communication with your customers by advanced personalization.