Why are shipping charges overpriced in WooCommerce Australia Post Shipping Plugin?

Customer:

My shipping charges do not appear to be working correctly. If I post an item that weighs 5gms from postcode 2880 to 0810, it gives a postal rate of $74.50. I think that is a little bit overpriced. Can you advise what I can do to rectify this problem?


ELEX Support:

We request you to check your plugin settings. You have selected the pack items individually parcel packing option. This option will pack every item in a different package.

With Box Packing & Pack Items individually options, dimensions & weight will be considered to calculate the shipping cost. Refer the details below:

Our WooCommerce Australia Post Shipping Plugin provides three options to pack parcel(s) as given below:

  1. Pack Items Individually:  In this option, each item in the cart is packed separately. Total shipping cost is calculated by adding the shipping cost of each item. This option is selected by default.
    For example, the shipping cost of Item X is $10. If the customer adds two quantities of Item X to the cart, the total shipping cost is $10 x 2, which is $20.
  2. Weight of all items: In this option, the weight of all the cart item is summed up and passed to Australian post API to get rates.
  3. Pack into boxes with weight and dimensions: If packing items individually or weight-based packing does not suit your business, then you can define custom box sizes under Box Dimensions section. All the cart items are packed into custom boxes defined in Box Dimensions settings. The best fit box is automatically chosen from the defined boxes. This is the recommended option. You can read through setting up box dimensions to understand box packing in detail.

 


To explore more details about the plugins, go check out ELEX WooCommerce Australia Post Shipping Plugin with Print Label & Tracking.

Read the product setting up article to understand the plugin, in detail. Or check out the product documentation section for more related articles.

You can also check out other WooCommerce and WordPress plugins in ELEX.

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