WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin

Rated 4.83 out of 5

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Introducing WSDesk – the ultimate WordPress Help Desk Ticketing plugin that will revolutionize the way you handle customer inquiries and support requests. With WSDesk, you can effortlessly manage all customer support tickets, queries, and complaints in one centralized platform, right within your WordPress dashboard. Its seamless integration with OpenAI ChatGPT enables you to automate replies, check for grammatical errors, and convert replies to business tone.

Say goodbye to the hassle of managing customer support through multiple channels, and hello to an all-in-one solution that streamlines the support process, reduces response times, and improves customer satisfaction.

Learn More >

License Type : Single Site
Single Site Up to 5 Sites Up to 25 Sites

100% Money Back Guarantee.

You are protected by our 30 Day Money Back Guarantee. The license entitles 1 year of support & updates.

Introducing WSDesk – the ultimate WordPress Help Desk Ticketing plugin that will revolutionize the way you handle customer inquiries and support requests. With WSDesk, you can effortlessly manage all customer support tickets, queries, and complaints in one centralized platform, right within your WordPress dashboard. Its seamless integration with OpenAI ChatGPT enables you to automate replies, check for grammatical errors, and convert replies to business tone.

Say goodbye to the hassle of managing customer support through multiple channels, and hello to an all-in-one solution that streamlines the support process, reduces response times, and improves customer satisfaction.

Learn More >

License Type : Single Site
Single Site Up to 5 Sites Up to 25 Sites

100% Money Back Guarantee.

If you are not fully satisfied with our product, We do 30 days full refund. Learn more on Refund Policy.

Live Demo

Helpdesk & Support Ticketing Plugin built exclusively for WordPress

With WSDesk, you can easily create customizable support forms, enable email notifications for new tickets, assign tickets to specific agents, and track ticket status and progress. The plugin also comes with a built-in knowledge base that allows customers to search for answers to their questions, reducing the number of support tickets you have to manage.

Plugin comes with top-class features including triggers & automation, email piping, auto-tagging & allocating, auto-suggestion, bulk edit & merge tickets, unlimited agents, agent survey, unlimited tickets, customizable email replies, detailed ticket history, file attachment to tickets, HTML replies with rich text formatting options, agents’ satisfaction rating, and customer feedback, email filtering and much more!

Unlike other SaaS-based plugins, WSDesk does not store your data in the cloud rather, all your data is stored in your system, making it one of the best WordPress support desk plugins in the market. Data privacy is one less thing to worry about with WSDesk!

Top Features

Unlimited Tickets & Agents

WSDesk offers no restrictions on agent profiles and tickets. You can handle unlimited tickets and create unlimited agent profiles at no cost.

Simple Interface

WSDesk’s AJAX-based design makes it easier for a support agent to use the whole interface without reloading the page. Bulk changing of Ticket status, Merging tickets, Ticket search & filters, Custom ticket views, and Quick settings for tickets are some of the advantages with which you can make your customer service run quicker and smoother.

Custom Ticket Views

Create custom ticket views for easy access to agents. You can create custom ticket views based on Agents, Ticket tags, Forwarded emails, Tickets received only through Form or Email, Imported Zendesk tickets, Emails, and much more.

Send Automated Responses Using OpenAI ChatGPT Integration

Improve customer service with the use of AI at your help desk. By seamlessly integrating with OpenAI`s ChatGPT, WSDesk can ensure that your support desk responses are highly professional. It generates intelligent and contextually relevant auto-responses, checks for spelling errors before responding to customers’ queries, and transforms the response text into a business tone.

Triggers & Automation

Triggers are helpful in setting up automated actions based on various conditions.
A few of the use cases are given below:

Agents can receive an email notification whenever a new ticket is raised, or when a ticket is not replied to by an agent within a specific period of time.
Set notifications to the Support Agent for a long-pending ticket.
Automatic closing of Pending Tickets for more than configured number of days.
Setting different actions for the tickets based on the source like email, support forum, or Zendesk.
Assigning the tickets to respective Department Agents.
Treat your tickets based on Priority.
You can even schedule the triggers for future action using the Automation feature.
And many more.

Trigger Custom Messages to Agents via Google Chat

Keep your customer support team updated regarding all the tickets through Google Chat. When a certain action takes place, like a ticket is updated, a custom Google Chat message will be triggered to the agents from the bot as instant alerts!

Email-Based

If you have a dedicated email address for your domain, you can convert your unread emails to tickets using IMAP, Outlook OAuth, or Google OAuth. You can delete emails after they are imported to WSDesk. Also, whenever a ticket is raised by customers, an email is sent to them. The customers can also reply to the emails directly, instead of logging into your website & replying through the support form.

Canned Responses & Rich Text

If there is a standard response for queries, accessible to all support agents, your replies will be much faster.
This is why WSDesk provides you an option to create and save reply templates known as “Canned responses” for common queries.
Also, Agents have various rich text formatting options while composing replies to the customer as QuillJS is integrated with WSDesk.

Analyze Reports

For analysis purposes, the plugin generates Custom agent reports, Date-wise reports for Tickets, Satisfaction survey reports, Ticket resolution reports, and Reports based on Ticket tags and Ticket Resolution Time.

Agent Satisfaction Score

Store admins can analyze each agent’s performance with the Satisfaction score. This score is calculated based on the Satisfaction survey that can be carried out with a simple trigger.

Backup & Restore

Secure your existing tickets and settings information with easy backup to an XML file. You can even restore data using an XML file. This process is very helpful if you are moving to a different domain and would like to retain all the tickets and your current WSDesk settings.

WooCommerce Integration

Once you have integrated WooCommerce, you can retrieve the Total number of orders, Order number, and Total purchase price information in the ticket details of the customer. The products from your WooCommerce store are automatically populated for creating ticket fields and for creating triggers.

Easy Digital Downloads (EDD) Integration

Not just with WooCommerce, WSDesk can easily integrate with Easy Digital Downloads (EDD) as well. The products from your EDD store are automatically populated for creating ticket fields.

Pay For Support Integration

Are you looking for a way to charge your customers for the consultation or support service you provide? Pay For Support Add-On for WSDesk – ELEX WordPress Helpdesk Plugin enables you to convert the purchases to credits and helps you to manage the credits allocated based on customer usage. You can charge for the services (like a consultation, expert guidance, etc) you provide by configuring these services as products or subscriptions on your WooCommerce store. Once you have integrated this Add-On with the WSDesk plugin, you can,

Accept Payment for the Support Services & Convert the payments to Credits.
Check the Credit Balance of the Customer.
Track all Credit Transaction History.
Check Subscriptions and Balance from Users Dashboard.
Create Unlimited Credit Rules.
Create Triggers that deduct Credits, etc.

WSDesk - WordPress Helpdesk Plugin | WSDesk Agent Signature

Add Professional Agent Signatures

With the help of our agent signature add-on, you can add a custom signature to your agents and supervisors, in HTML format. This signature will be reflected in the ticket replies (as shown in the screenshot on the right) and emails exchanged with the customers. This will help in your company’s brand recognition and also help in redirecting your customers to desired landing pages.

Send SMS Notifications

With the help of SMS Notification Add-On, you can send SMS notifications to Customers, Agents, and Ticket Assignees.

You need to create WSDesk triggers to send SMS notifications. You can create triggers to send new ticket notifications to customers & agents, update customers with the current ticket status, and so on.

WSDesk - WordPress Helpdesk Plugin | Send SMS Notification

Advanced Convenient Features

There are a lot of handy features that WSDesk offers that cater to a much more advanced customization level.

Some of these features are Deeplinks, Custom Redirection URLs, Support for several attachment extensions, Export to CSV files for analyzing the data, Integration with Contact Forms & Gravity Forms, WPML compatibility, and much more!

Customize Your Help Desk Support System

We offer custom development services to help you set up a full-fledged customer support help desk system according to the requirements specific to your Business. You can opt for these services if you need a tweak to our plugin from scratch to make it perfectly fit into your support system.

WSDesk - ELEX WordPress Helpdesk & Customer Support Ticket System Plugin | Customize your HelpDesk System

Plugin Compatibility

All the ELEXtensions plugins are developed on the same framework. This makes them fully compatible with all our plugins. You may combine them together to get a better, more powerful & complete solution for your business.

We are doing our best to make them compatible with the other most popular plugins on the market.

Gallery

WordPress Helpdesk Plugin - WSDesk | Ticket Fields settings

Testimonials

kingcooper

Verified Owner

WSDesk is a complete in-house Customer Service ticket platform for WordPress, and I have used it for over 6 months now. I asked IT customer service, to implement custom code to integrate it further with Fluent Forms PRO across two domains. The support team and the technician have gone the extra mile to write custom code, and fix some of my accidental deletions of code, all this extra work for free. And WSDesk is only about US$90 per annum, much…

Andrea Fontebasso

Verified Owner

Awesome support, awesome plugin, highly recommended, we are using the WSDesk for almost one year, we had a small problem and contacted the support they solved it in seconds, amazing team!!!

Elia

verified owner

Hi there, Just want to give the short review after using the WSDesk for several weeks. I’ve spend several weeks and tried about 8 support plugins to find the best possible plugin for the job. The WSDesk exceed my expectations and provide the solid foundation for the support on our website! What’s really important for us is the fact that their support team is very responsive and willing to help with any request that we have. So I could highly…

H. Hill

verified owner

The plugin works really well. I had some issues with setting up and needed some help with this. The customer service is fast and managed to help me with all the issues I had. Great plugin!

Steve

verified owner

I’ve tried nearly every support plugin I could find and uninstalled them one by one when I found one problem after another. Then I came across WSDesk and it was like someone had created the perfect support plugin for my needs. I particularly like the excellence of the overall design, great usability, high coding quality and solid technical support. I had no hesitation in upgrading to the paid version and I expect it to be the technical support foundation of…

Jeff Bianchi

verified owner

I built my website. Attracted customers. Generated revenue. But I was struggling with the best way to provide online support/ticketing to my customers. I looked at several possible solutions before finding WSDesk. What a difference! Easy. Simple. Effective. And I’m thrilled with the support. I highly recommend you give WSDesk a try. You won’t regret it.

Cory Herlihy

verified owner

If you require a ticket support system to help your customers, then this is the MUST HAVE ticket system. We had a few bumps in the beginning, but with the help of WSDesk support team, we were able to get up and running in no time at all. Plus they quickly added a feature request that my department really needed to help support our customers. I highly recommend this plugin!

John Isaacs

verified owner

The WSDesk product is fantastic, but the people behind it are excellent. They’re able to provide speedy resolutions to niggly issues and all they ask in return is a great review: well here it is! 🙂

Ben

verified owner

WSDesk is by far the best Helpdesk system for WordPress! I love the trigger & automation feature is super powerful! And the support is just awesome!

Henner

verified owner

Great product, exceptionally good, and friendly support! WSDesk is the right tool if you want to offer your customers professional support. The plugin is easy to install, configure and makes the support job much easier. The support of WSDesk is exceptionally fast and competent. Suggestions for further features are quickly recorded and, if they make sense, implemented just as quickly. WSDesk is highly recommended. As a thank you for the great service, I will help to translate the plugin into…

What Our Customers Say

ELEXtensions is rated Excellent on Trustpilot!

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Product Overall Rating

Rated 4.83 out of 5

Only logged in customers who have purchased this product may leave a review.

41 reviews for WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin

Rated 5 out of 5

Claudia (verified owner) – July 10, 2018

Very quick and helpfully support.
Rated 5 out of 5

Anton (verified owner) – July 10, 2018

I went through many plugins for Woocommerce ticket support system and this one is my choice. Great plugin, easy to setup, and great support from the team!
Rated 5 out of 5

Tom (verified owner) – July 25, 2018

Superior product and support!
Rated 5 out of 5

Tom Spencer (verified owner) – July 30, 2018

Great plugin! Had initial problems with IMAP setup but support was quick to look into the issue and issue was on the end of the web hosting company. With their guidance issue was resolved quickly.
Rated 5 out of 5

M Shaul (verified owner) – August 9, 2018

We’re really bending this plugin to fit our needs. It’s made for support ticketing, but we’re using it for assignments and an instructor/student feedback channel. They’ve been great with their support in getting us there.
Rated 5 out of 5

N.Mayer (verified owner) – August 9, 2018

Great customer service from the plugin manufacturer. I needed some changes for my clients in the frontend and the output fields of the viewport. The problem was worked out in a friendly conversation until the solution. Fully satisfied, continue to do so and thank you. N.Mayer
Rated 5 out of 5

Paul Aswad (verified owner) – August 10, 2018

I would give more stars if possible! I am using this plugin to support my
web design clients. The support staff offered exceptional support all along while setting it up, as well as adjusting it to fit our growth.

This is 100% the honest truth. I have NEVER received such exceptional support as I have received from you guys. Keep doing what you’re doing! You’ve already surpassed all big support system providers with your offer!
Rated 5 out of 5

Neil (verified owner) – October 4, 2018

We tested out two or three other support plugins, but were frustrated with all sorts of setup or functionality problems.
WSDesk wasn’t without its challenges, but the support was timely and helpful.
The basic documentation is excellent, but the excellent triggers feature needs a bit more documentation and explaining.
Overall, we are very happy with the plugin and consider it excellent value for money.
Rated 5 out of 5

ahmadjabar (verified owner) – October 26, 2018

Best support plugin out there for an affordable price!
Rated 5 out of 5

kai (verified owner) – November 19, 2018

Easy to use, everything you need, great support

Frequently Asked Questions

After the plugin’s one year license expires, the plugin will continue to work as usual, but the download permission will be revoked. So, the updates for the plugin will stop.

Yes, you can use the shortcode [wsdesk_support display=check_request] if you want your customers to see their existing tickets when they log in to your support page.

Yes, the Auto Suggestion feature of WSDesk is compatible with Knowledge Base plugins.

Yes, The color of the button is fully based on your WordPress theme. You can change it through CSS. We can help you to change the text. Please contact our support team.

Yes, you can find your active license key from WSDesk > Settings > Activate. You can deactivate the license key and then go to the dev/live server and enter the same key and email ID there to activate.

You can also find your active license key and email in the MY API KEYS section of your My-Account page.

Yes, Automatic sending of emails can be achieved through WSDesk Triggers and Automation feature.

Definitely. It will appear as a ticket. For that, you need to configure your email via IMAP correctly.
Your IMAP details will be available in your Domain CPanel -> Email.

If you are using Google GSuite emails, then read this article.

Configuring IMAP on WSDesk is very easy. You can follow the steps explained in this article.

Of course, you can set up an email forwarding from these different email IDs to the main support email that you wish to set up using IMAP in WSDesk. Now, if you want to create a separate view based on the email from which the ticket is forwarded, then we do have an option to create a view based on that specific email ID.

Yes, WSDesk has an option to give a customized redirection URL after a ticket is submitted.

We have released WSChat – a WordPress Live Chat Plugin based on customer requests, which is simple and well-integrated with WSDesk.

Yes, you can trigger notifications to the agents when a ticket is created/updated using its Triggers and Automation feature.