WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin
Introducing WSDesk – the ultimate WordPress Help Desk Ticketing plugin that will revolutionize the way you handle customer inquiries and support requests. With WSDesk, you can effortlessly manage all customer support tickets, queries, and complaints in one centralized platform, right within your WordPress dashboard.
Say goodbye to the hassle of managing customer support through multiple channels, and hello to an all-in-one solution that streamlines the support process, reduces response times, and improves customer satisfaction. If you’re looking for a powerful and reliable WordPress support desk plugin that simplifies customer support and improves the customer experience, WSDesk is the answer. Try it today and see the difference it can make for your business!
100% Money Back Guarantee.
You are protected by our 30 Day Money Back Guarantee. The license entitles 1 year of support & updates.
- You are protected by our 30 Day Money Back Guarantee.
- Each installation of the plugin will require a license key.
- The license entitles 1 year of support & updates.
- Customize your support desk the way you want.
100% Money Back Guarantee.
If you are not fully satisfied with our product, We do 30 days full refund. Learn more on Refund Policy.
Helpdesk & Support Ticketing Plugin built exclusively for WordPress
With WSDesk, you can easily create customizable support forms, enable email notifications for new tickets, assign tickets to specific agents, and track ticket status and progress. The plugin also comes with a built-in knowledge base that allows customers to search for answers to their questions, reducing the number of support tickets you have to manage.
Plugin comes with top-class features including triggers & automation, email piping, auto-tagging & allocating, auto-suggestion, bulk edit & merge tickets, unlimited agents, agent survey, unlimited tickets, customizable email replies, detailed ticket history, file attachment to tickets, HTML replies with rich text formatting options, agents’ satisfaction rating, and customer feedback, email filtering and much more!
Unlike other SaaS-based plugins, WSDesk does not store your data in the cloud rather, all your data is stored in your system, making it one of the best WordPress support desk plugins in the market. Data privacy is one less thing to worry about with WSDesk!
Unlimited Tickets & Agents
Custom Ticket Views
Triggers & Automation
Triggers are helpful in setting up automated actions based on various conditions.
A few of the use cases are given below:
- Agents can receive an email notification whenever a new ticket is raised, or when a ticket is not replied to by an agent within a specific period of time.
- Set notifications to the Support Agent for a long-pending ticket.
- Automatic closing of Pending Tickets for more than configured number of days.
- Setting different actions for the tickets based on the source like email, support forum, or Zendesk.
- Assigning the tickets to respective Department Agents.
- Treat your tickets based on Priority.
- You can even schedule the triggers for future action using the Automation feature.
- And many more.
Trigger Custom Messages to Agents via Google Chat
Canned Responses & Rich Text
This is why WSDesk provides you an option to create and save reply templates known as “Canned responses” for common queries.
Also, Agents have various rich text formatting options while composing replies to the customer as QuillJS is integrated with WSDesk.
Agent Satisfaction Score
Backup & Restore
Easy Digital Downloads (EDD) Integration
Pay For Support Integration
Are you looking for a way to charge your customers for the consultation or support service you provide? Pay For Support Add-On for WSDesk – ELEX WordPress Helpdesk Plugin enables you to convert the purchases to credits and helps you to manage the credits allocated based on customer usage. You can charge for the services (like a consultation, expert guidance, etc) you provide by configuring these services as products or subscriptions on your WooCommerce store. Once you have integrated this Add-On with the WSDesk plugin, you can,
- Accept Payment for the Support Services & Convert the payments to Credits.
- Check the Credit Balance of the Customer.
- Track all Credit Transaction History.
- Check Subscriptions and Balance from Users Dashboard.
- Create Unlimited Credit Rules.
- Create Triggers that deduct Credits, etc.
Add Professional Agent Signatures
Send SMS Notifications
With the help of SMS Notification Add-On, you can send SMS notifications to Customers, Agents, and Ticket Assignees.
You need to create WSDesk triggers to send SMS notifications. You can create triggers to send new ticket notifications to customers & agents, update customers with the current ticket status, and so on.
Advanced Convenient Features
There are a lot of handy features that WSDesk offers that cater to a much more advanced customization level.
Some of these features are Deeplinks, Custom Redirection URLs, Support for several attachment extensions, Export to CSV files for analyzing the data, Integration with Contact Forms & Gravity Forms, WPML compatibility, and much more!
Customize Your Help Desk Support System
All the ELEXtensions plugins are developed on the same framework. This makes them fully compatible with all our plugins. You may combine them together to get a better, more powerful & complete solution for your business.
We are doing our best to make them compatible with the other most popular plugins on the market.
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41 reviews for WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin
Frequently Asked Questions
After the plugin’s one year license expires, the plugin will continue to work as usual, but the download permission will be revoked. So, the updates for the plugin will stop.
Yes, you can use the shortcode [wsdesk_support display=check_request] if you want your customers to see their existing tickets when they log in to your support page.
Yes, the Auto Suggestion feature of WSDesk is compatible with Knowledge Base plugins.
Yes, The color of the button is fully based on your WordPress theme. You can change it through CSS. We can help you to change the text. Please contact our support team.
Yes, you can find your active license key from WSDesk > Settings > Activate. You can deactivate the license key and then go to the dev/live server and enter the same key and email ID there to activate.
You can also find your active license key and email in the MY API KEYS section of your My-Account page.
Yes, Automatic sending of emails can be achieved through WSDesk Triggers and Automation feature.
Definitely. It will appear as a ticket. For that, you need to configure your email via IMAP correctly.
Your IMAP details will be available in your Domain CPanel -> Email.
If you are using Google GSuite emails, then read this article.
Of course, you can set up an email forwarding from these different email IDs to the main support email that you wish to set up using IMAP in WSDesk. Now, if you want to create a separate view based on the email from which the ticket is forwarded, then we do have an option to create a view based on that specific email ID.
Yes, WSDesk has an option to give a customized redirection URL after a ticket is submitted.
We have released WSChat – a WordPress Live Chat Plugin based on customer requests, which is simple and well-integrated with WSDesk.
Yes, you can trigger notifications to the agents when a ticket is created/updated using its Triggers and Automation feature.
Elia (verified owner) –
Just want to give the short review after using the WSDesk for several weeks.
I’ve spend several weeks and tried about 8 support plugins to find the best possible plugin for the job.
The WSDesk exceed my expectations and provide the solid foundation for the support on our website!
What’s really important for us is the fact that their support team is very responsive and willing to help with any request that we have.
So I could highly recommend the plugin to anyone who need the best cost efficient and full of necessary features support plugin!
Keep pushing the boundaries of wordpress
Sorry for my English, it’s not my native language 🙂
H. Hill (verified owner) –
The plugin works really well. I had some issues with setting up and needed some help with this. The customer service is fast and managed to help me with all the issues I had. Great plugin!
Steve (verified owner) –
I’ve tried nearly every support plugin I could find and uninstalled them one by one when I found one problem after another.
Then I came across WSDesk and it was like someone had created the perfect support plugin for my needs. I particularly like the excellence of the overall design, great usability, high coding quality and solid technical support.
I had no hesitation in upgrading to the paid version and I expect it to be the technical support foundation of my business for years to come.
A well deserved 5 stars. Great job guys and gals!
Andrea Puti (verified owner) –
excellent support. great plugin. recommended
Steve (verified owner) –
Beautiful & Simple Interface. Setting are also easy.
The support is very quick. Worth to recommend.
Jeff Bianchi (verified owner) –
I built my website. Attracted customers. Generated revenue. But I was struggling with the best way to provide online support/ticketing to my customers. I looked at several possible solutions before finding WSDesk. What a difference! Easy. Simple. Effective. And I’m thrilled with the support. I highly recommend you give WSDesk a try. You won’t regret it.
Cory Herlihy (verified owner) –
If you require a ticket support system to help your customers, then this is the MUST HAVE ticket system. We had a few bumps in the beginning, but with the help of WSDesk support team, we were able to get up and running in no time at all. Plus they quickly added a feature request that my department really needed to help support our customers. I highly recommend this plugin!
graham (verified owner) –
I have to agree with BRUNO and others, a ticket system that does not email the site owner that there is a matter requiring attention is useless. Look forward to doing a higher rating if this is ever resolved.
Ben (verified owner) –
WSDesk is by far the best Helpdesk system for WordPress! I love the trigger & automation feature is super powerful! And the support is just awesome!
Henner (verified owner) –
Great product, exceptionally good and friendly support!
WSDesk is the right tool if you want to offer your customers professional support. The plugin is easy to install, configure and makes the support job much easier.
The support of WSDesk is exceptionally fast and competent. Suggestions for further features are quickly recorded and, if they make sense, implemented just as quickly.
WSDesk is highly recommended.
As a thank you for the great service, I will help to translate the plugin into German.