WSDesk – ELEX WordPress Helpdesk & Customer Support Ticket System

This is an all-inclusive, complete WordPress ticketing plugin.

The features include auto-tagging and allocating, auto-suggestion, triggers & automation, bulk edit & merge tickets, unlimited agents, agent survey, unlimited tickets, customizable email replies, detailed ticket history, file attachment to tickets, HTML replies with rich text formatting options, and much more.

License Type : Single Site
Single Site
Up to 5 Sites
Up to 25 Sites

100% Money Back Guarantee.

You are protected by our 30 Day Money Back Guarantee. The license entitles 1 year of support & updates.

  • You are protected by our 30 Day Money Back Guarantee.
  • Each installation of the plugin will require a license key.
  • The license entitles 1 year of support & updates.
  • Customize your support desk the way you want.
License Type : Single Site
Single Site
Up to 5 Sites
Up to 25 Sites

100% Money Back Guarantee.

If you are not fully satisfied with our product, We do 30 days full refund. Learn more on Refund Policy.

WSDesk is the premium WordPress Helpdesk  Plugin & Customer Support Ticket System that offers top-notch features for the best customer support experience. With this plugin, receive all your customer queries, issues, and suggestions in the form of tickets.

The plugin’s value is amplified with unlimited tickets, and unlimited agents and has features like supervisor profiles, email piping, auto-tagging tickets, auto-assigning tickets, custom ticket submission form, email filtering, email blocking, triggers & automation, quick reply templates, improved and optimized reports, agents’ satisfaction rating, and customer feedback and much more!

Unlike other SaaS-based plugins, WSDesk does not store your data in the cloud rather, all your data is stored in your system, making it one of the best WordPress support desk plugins in the market. Data privacy is one less thing to worry about with WSDesk!

Top Features

Unlimited Tickets & Agents

Unlimited Tickets & Agents

WSDesk offers no restrictions on agent profiles and tickets. You can handle unlimited tickets and create unlimited agent profiles at no cost.

Simple Interface

WSDesk’s AJAX-based design makes it easier for a support agent to use the whole interface without reloading the page. Bulk changing of Ticket status, Merging tickets, Ticket search & filters, Custom ticket views, and Quick settings for tickets are some of the advantages with which you can make your customer service run quicker and smoother.
WSDesk Plugin | Simple Interface
Custom Ticket Views

Custom Ticket Views

Create custom ticket views for easy access to agents. You can create custom ticket views based on Agents, Ticket tags, Forwarded emails, Tickets received only through Form or Email, Imported Zendesk tickets, Emails, and much more.

Triggers & Automation

Triggers are helpful in setting up automated actions based on various conditions.
A few of the use cases are given below:

  • Agents can receive an email notification whenever a new ticket is raised, or when a ticket is not replied to by an agent within a specific period of time.
  • Set notifications to the Support Agent for a long-pending ticket.
  • Automatic closing of Pending Tickets for more than configured number of days.
  • Setting different actions for the tickets based on the source like email, support forum, or Zendesk.
  • Assigning the tickets to respective Department Agents.
  • Treat your tickets based on Priority.
  • You can even schedule the triggers for future action using the Automation feature.
  • And many more.
Triggers & Automation
WSDesk – ELEX WordPress Helpdesk & Customer Support Ticket System Plugin | Trigger Custom Messages to Agents via Google Chat

Trigger Custom Messages to Agents via Google Chat

Keep your customer support team updated regarding all the tickets through Google Chat. When a certain action takes place, like a ticket is updated, a custom Google Chat message will be triggered to the agents from the bot as instant alerts!

Email-Based

If you have a dedicated email address for your domain, you can convert your unread emails to tickets using IMAP or Google OAuth. You can delete emails after they are imported to WSDesk. Also, whenever a ticket is raised by customers, an email is sent to them. The customers can also reply to the emails directly, instead of logging into your website & replying through the support form.
Email-Based
Canned Responses & Rich Text

Canned Responses & Rich Text

If there is a standard response for queries, accessible to all support agents, your replies will be much faster.
This is why WSDesk provides you an option to create and save reply templates known as “Canned responses” for common queries.
Also, Agents have various rich text formatting options while composing replies to the customer as QuillJS is integrated with WSDesk.

Analyze Reports

For analysis purposes, the plugin generates Custom agent reports, Date-wise reports for Tickets, Satisfaction survey reports, Ticket resolution reports, and Reports based on Ticket tags and Ticket Resolution Time.
Analyze Reports
Agent Satisfaction Score

Agent Satisfaction Score

Store admins can analyze each agent’s performance with the Satisfaction score. This score is calculated based on the Satisfaction survey that can be carried out with a simple trigger.

Backup & Restore

Secure your existing tickets and settings information with easy backup to an XML file. You can even restore data using an XML file. This process is very helpful if you are moving to a different domain and would like to retain all the tickets and your current WSDesk settings.
Backup & Restore
Improve the Pre-Sale & Customer Support Experience of your WooCommerce Store using WordPress Chat & Support Plugins | WooCommerce Integration

WooCommerce Integration

Once you have integrated WooCommerce, you can retrieve the Total number of orders, Order number, and Total purchase price information in the ticket details of the customer. The products from your WooCommerce store are automatically populated for creating ticket fields and for creating triggers.

Easy Digital Downloads (EDD) Integration

Not just with WooCommerce, WSDesk can easily integrate with Easy Digital Downloads (EDD) as well. The products from your EDD store are automatically populated for creating ticket fields.
WSDesk - ELEX WordPress Helpdesk & Customer Support Ticket System Plugin | Easy Digital Downloads (EDD) Integration
Pay For Support Integration

Pay For Support Integration

Are you looking for a way to charge your customers for the consultation or support service you provide? Pay For Support Add-On for WSDesk – ELEX WordPress Helpdesk Plugin enables you to convert the purchases to credits and helps you to manage the credits allocated based on customer usage. You can charge for the services (like a consultation, expert guidance, etc) you provide by configuring these services as products or subscriptions on your WooCommerce store. Once you have integrated this Add-On with the WSDesk plugin, you can,

  • Accept Payment for the Support Services & Convert the payments to Credits.
  • Check the Credit Balance of the Customer.
  • Track all Credit Transaction History.
  • Check Subscriptions and Balance from Users Dashboard.
  • Create Unlimited Credit Rules.
  • Create Triggers that deduct Credits, etc.

Add Professional Agent Signatures

With the help of our agent signature add-on, you can add a custom signature to your agents and supervisors, in HTML format. This signature will be reflected in the ticket replies (as shown in the screenshot on the right) and emails exchanged with the customers. This will help in your company’s brand recognition and also help in redirecting your customers to desired landing pages.
WSDesk - WordPress Helpdesk Plugin | WSDesk Agent Signature
WSDesk - WordPress Helpdesk Plugin | Send SMS Notification

Send SMS Notifications

With the help of SMS Notification Add-On, you can send SMS notifications to Customers, Agents, and Ticket Assignees.

You need to create WSDesk triggers to send SMS notifications. You can create triggers to send new ticket notifications to customers & agents, update customers with the current ticket status, and so on.

Advanced Convenient Features

There are a lot of handy features that WSDesk offers that cater to a much more advanced customization level.

Some of these features are Deeplinks, Custom Redirection URLs, Support for several attachment extensions, Export to CSV files for analyzing the data, Integration with Contact Forms & Gravity Forms, WPML compatibility, and much more!

WSDesk – ELEX WordPress Helpdesk & Customer Support Ticket System Plugin | Advanced Convenient Features
WSDesk - ELEX WordPress Helpdesk & Customer Support Ticket System Plugin | Customize your HelpDesk System

Customize Your Help Desk Support System

We offer custom development services to help you set up a full-fledged customer support help desk system according to the requirements specific to your Business. You can opt for these services if you need a tweak to our plugin from scratch to make it perfectly fit into your support system.

Plugin Compatibility

All the ELEXtensions plugins are developed on the same framework. This makes them fully compatible with all our plugins. You may combine them together to get a better, more powerful & complete solution for your business.

 

We are doing our best to make them compatible with the other most popular plugins on the market.

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Product Overall Rating

41 reviews for WSDesk – ELEX WordPress Helpdesk & Customer Support Ticket System

  1. Avatar photo

    tradersammy (verified owner)

    Great product, very flexible, intuitive UI and has addon plugins to expand functionality. For the most part, works out of the box. Also agree with other reviews – email support is very good compared to competitors. Resolves issues quickly or at least answers questions adequately. A product and company you can rely on.

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