ELEX WordPress HelpDesk & Customer Ticketing System (WSDesk | Free Version)

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  • The Best Free WordPress Support Desk Plugin.
  • Manage customer issues with support tickets.
  • Supports unlimited tickets and agent profiles.

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Description

Description

ELEX WordPress HelpDesk & Customer Ticketing System Plugin (WSDesk | Free version) packs all the basic features required to set up an online-support which includes ticket creation & management, email piping, unlimited agents, unlimited tickets, customizable email reply, complete ticket history, file attachment to tickets and much more!

ELEX WordPress HelpDesk & Customer Ticketing System is a Simple and User-friendly WordPress Support Ticket System Plugin that would help you in managing your customer queries seamlessly. With this plugin, all your customer complaints turn into trackable support tickets, making your job effortless and swift.

Why choose ELEX WordPress HelpDesk & Customer Support Ticketing Plugin?

Offering excellent customer support is critical for the success of any organization. ELEX WordPress Helpdesk plugin has been designed keeping into consideration every issue we have faced in the process of finding the right support system for our website. Apart from being very easy to use, this plugin offers all the essential features required for a helpdesk system. It is light and AJAX-based, thus it won’t interfere with your website’s loading speed.

Features

ELEX WordPress HelpDesk & Customer Ticketing System | WSDesk Unlimited Agents and Tickets
1

Unlimited Tickets & Agents

Create agent profiles and tickets without any limits. Handle unlimited tickets and create unlimited agents profiles at no cost in simple clicks.
ELEX WordPress HelpDesk & Customer Ticketing System | Simple and Intuitive User Interface
2

Simple & Intuitive Interface

The AJAX-based design makes it easier for a support agent to use the whole interface without reloading the page. Ticket search and quick settings for tickets are some of the advantages with which you can make your customer service run quicker and smoother.
ELEX WordPress HelpDesk & Customer Ticketing System | Custom Ticket Views
3

Custom Ticket Views

Create custom ticket views for easy access to Agents based on Agents, Ticket tags, Forwarded emails, Tickets received only through Form or Email, Emails, and much more.
ELEX WordPress HelpDesk & Customer Ticketing System | Triggers and Automation
4

Essential Triggers & Automation

Triggers are helpful for setting up automated actions based on conditions. Set a trigger to send an automatic email to the ticket assignee.
ELEX WordPress HelpDesk & Customer Ticketing System | Email Piping
5

Email Piping

Convert your unread emails to tickets using IMAP or Google OAuth with the dedicated email address of your domain. You can delete emails after they are imported to the ELEX WordPress Helpdesk plugin. Create tickets directly through emails, and send ticket-responses too via emails. Provide ticket status updates to customers through email as well.
ELEX WordPress HelpDesk & Customer Ticketing System |Email Filtering and Blocking
6

Email Filtering and Blocking

Filter emails from spammers by blocking specific email IDs to send and receive emails.
ELEX WordPress HelpDesk & Customer Ticketing System | Canned Response
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Canned Responses & Rich Text

Make your replies much faster with a standard response for queries that accessible to all support agents. WSDesk provides an option to create and save reply templates known as "Canned responses" for common queries. Also, Agents have various rich text formatting options while composing replies to the customer as QuillJS is integrated with WSDesk.
ELEX WordPress HelpDesk & Customer Ticketing System | Detailed Report
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Detailed Visual Reports

Get performance reports for the last 7 days of agents and easily analyze how you can improve customer experience.
ELEX WordPress HelpDesk & Customer Ticketing System | Agent Satisfaction Score
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Agent Satisfaction Score

Analyze each agent's performance with the Satisfaction score. This score is calculated based on the Satisfaction survey that can be carried out with a simple trigger.
ELEX WordPress HelpDesk & Customer Ticketing System | Attachment Support
10

Attachment Support

Attach photos(jpg, jpeg, gif, png), documents(.doc, .docx, .csv, .pdf, .xls, .xlsx, .txt) and zip to deal with customers in a better way. The basic version supports only a single attachment file.
ELEX WordPress HelpDesk & Customer Ticketing System | Back up and Restore
11

Backup & Restore

Secure all tickets and settings information with easy backup to an XML file as well as restore data using an XML file. Retain all the tickets and your current WSDesk settings information while you are moving to a different domain.
ELEX WordPress HelpDesk & Customer Ticketing System | EDD Integration
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Easy Digital Downloads (EDD) Integration

WSDesk can easily integrate with Easy Digital Downloads (EDD). The products from your EDD store are automatically populated for creating ticket fields.
ELEX WordPress HelpDesk & Customer Ticketing System | WooCommerce Integration
13

Seamlessly Integrated to WooCommerce

Retrieve the Total number of orders, Order number, and Total purchase price information in the ticket details of the customer by integrating with WooCommerce. The products from your WooCommerce store are automatically populated for creating ticket fields and for creating triggers.

In addition to this, a separate tab is created for WooCommerce in the Reports dashboard, which shows tickets based on your products and its categories of the last seven days.

Free version

✔ 7 Days Reports and Analysis

✔ Basic Short Codes Supported

✔ Text Only Content for Agent Reply

✔ Single Attachment Field

✔ Email Support System

✔ Unlimited Agents

✔ Customizable Ticket Fields

✔ Ajax Based System

✔ Agents Management

✔ Customizable Support Form

✔ Import Zendesk Tickets

 Backup & Restore

Ticket Custom Views

Triggers & Automation

Canned Responses

Agent’s Satisfaction Rating

WooCommerce Fields & Reports

Bulk Edit & Merge Tickets

Change Requester Email

Auto Suggestion System

 Auto-Tagging And Assigning

✖ Agent Notifications

✖ Automated Emails

✖ One Year of Support & Updates

Premium version

✔ 7 Days Reports and Analysis

✔ Basic Short Codes Supported

✔ Text Only Content for Agent Reply

✔ Single Attachment Field

✔ Email Support System

✔ Unlimited Agents

✔ Customizable Ticket Fields

✔ Ajax Based System

✔ Agents Management

✔ Customizable Support Form

✔ Import Zendesk Tickets

 Backup & Restore

Ticket Custom Views

Triggers & Automation

Canned Responses

Agent’s Satisfaction Rating

WooCommerce Fields & Reports

Bulk Edit & Merge Tickets

Change Requester Email

Auto Suggestion System

Auto-Tagging And Assigning

Agent Notifications

Automated Emails

One Year Support & Updates

Go check out the premium version of ELEX WordPress Helpdesk Plugin (WSDesk Premium)

What is a Help Desk or Support Ticket System?

In customer service parlance, a ticketing system or support ticket system is a software that takes all incoming customer support requests, create a unique customer service ticket and then routes it through a defined customer support process based on the SLA.

People call it different names such as Support Ticket System, Customer Support System, Service Desk, Support Ticketing System, IT help desk or Support Desk Software. But ultimately, a help desk software typically allows the support team to manage, track, sort, and search for issues (user queries) making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.

Why you need a support ticket system to handle customer support?

Better customer experience starts with better help desk software. It can turn support tickets into amazing customer experiences. The helpdesk system enables support agents to track, prioritize, and solve customer support tickets. A great help desk is at the heart of great customer support.

Help desk software helps streamline customer support with time-saving tools like triggers and automation. It’s intuitive and easy to use because it’s built with both customers and support desk agents in mind. A help desk’s shared inbox enables the support team to collaborate and resolve issues without worrying about overlapping or missing support requests. Every request sent to the support email becomes a ticket in the helpdesk. Support tickets can be easily categorized and prioritized and then assigned to the right people in the support team.

Issues such as multiple agents responding to the same ticket or missing some of the tickets are taken care of as each support agent can see who is working on what ticket and it’s status. It time to get started with a customer support ticket system if you already don’t have one.

Different types of support ticket systems

  • Web helpdesk software: Also referred to as cloud-hosted or software-as-a-service (SaaS), web helpdesk is hosted on the vendor’s server. Customers need to pay a monthly subscription fee to use this kind of customer support system.
  • On-premise helpdesk software: An on-premise helpdesk system is a customer support system that is usually installed in its own server after buying a license. Such helpdesk systems usually involve a one-time setup fee and additional customizations charges based on the requirement.
  • Enterprise helpdesk software: These are help desk software solutions with robust features, featuring advanced modules other than standard help desk features such as ticketing, time tracking, and knowledge base. Some enterprise helpdesk systems also include modules such as IT asset management, account management, service request management, and survey management.
  • Open-source helpdesk software: This is one of the popular helpdesk software types as some of these apps are offered free.

Benefits of open-source helpdesk software

An open-source help desk allows developers to access its source code, as opposed to proprietary software. So, an open-source helpdesk can be modified or enhanced beyond the level of simple integration and adding plugins. Developers can add features or modify processes or fix bugs in the system.

ELEX WordPress Helpdesk plugin is an open-source support ticketing system that works with WordPress and WooCommerce. This is the best helpdesk software available for WordPress/WooCommerce platform if the usability and customer support are considered.

Live Demo

You Want To Try the Premium version For Yourself? Check out the Live Demo.

Tutorials

Check out our documentation on Setting Up, Trouble-shooting, FAQs & Code Snippets.

Questions

Want to Consult Us on a Unique Case or Got a Question? Contact us. We will be Quick!

FREQUENTLY ASKED QUESTIONS

How is ELEX WordPress HelpDesk & Customer Ticketing System different from other support plugins?

Unlike other SaaS Cloud-based systems, never lose your flexibility and control over your data. All the data such as your tickets and settings are saved with you instead of third-party cloud storage. Also, ELEX WordPress HelpDesk & Customer Ticketing System is the only plugin that offers features such as email-piping, email blocking, etc. free of cost.

Will ELEX WordPress HelpDesk & Customer Ticketing System work with my theme?

Yes. The plugin should be compatible with most of the themes available in the market. We are here to help in case of any issues.

How can I receive updates for the plugin?

You can go to the “My Account” section of the website and download the latest version from the “Downloads” tab.

How can I upgrade to Premium version?

After you have purchased the Premium plugin, you have to delete the basic version and then install the premium. Note that the settings in the basic version will not be impacted and the data will be retained.

Does ELEX WordPress HelpDesk & Customer Ticketing System support WooCommerce based stores?

Absolutely! ELEX WordPress HelpDesk & Customer Ticketing System provides seamless integration with WooCommerce.
ELEX WordPress HelpDesk & Customer Ticketing System enables you to view customer order-summary, where the revenue generated by that customer is shown. Also, while adding products, all the products at your WooCommerce store will be automatically added to the list. It also offers WooCommerce Reports where you can easily see top categories and top products of your store, based on previous sales analysis.

How long can I use this Free version? Is there a trial period?

There is no trial period for our free versions. You have a lifetime usage.

What if I face issues with the plugin? Do you provide support for free products?

If you are facing any issues, you can raise a support ticket by choosing “Query Category” as “Issue with the Free Plugin”. Our support team will contact you based on the priority.

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ELEX WordPress HelpDesk & Customer Ticketing System (WSDesk | Free Version)