ELEX WordPress HelpDesk & Customer Ticketing System (WSDesk | Free)
A WordPress Support Ticket System Plugin that is powered by features like Ticket creation & management, Email piping, unlimited agents, unlimited tickets, customizable email reply, complete ticket history, and file attachment to tickets.
The Premium version includes HTML Replies with Rich Text formatting options, Auto-Tagging and Assigning, Auto-Suggestion System, Triggers & Automation, Automated Emails, Bulk Edit & Merge Tickets, Agent’s Satisfaction Rating and Customer Feedback Survey, and much much more!
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- Each installation of the plugin will require a license key.
- The license entitles 1 year of support & updates.
- EasyPost charges are applicable.
ELEX WordPress HelpDesk & Customer Ticketing System Plugin (WSDesk | Free version) packs all the basic features required to set up online support which includes ticket creation & management, email piping, unlimited agents, unlimited tickets, customizable email reply, complete ticket history, file attachment to tickets and much more!
ELEX WordPress HelpDesk & Customer Ticketing System is a Simple and User-friendly WordPress Support Ticket System Plugin that would help you in managing your customer queries seamlessly. With this plugin, all your customer complaints turn into trackable support tickets, making your job effortless and swift.
Why choose ELEX WordPress HelpDesk & Customer Support Ticketing Plugin?
Offering excellent customer support is critical for the success of any organization. ELEX WordPress Helpdesk plugin has been designed keeping into consideration every issue we have faced in the process of finding the right support system for our website. Apart from being very easy to use, this plugin offers all the essential features required for a helpdesk system. It is light and AJAX-based, thus it won’t interfere with your website’s loading speed.
Unlimited Tickets & Agents
Simple & Intuitive Interface
Custom Ticket Views
Essential Triggers & Automation
Email Filtering and Blocking
Canned Responses & Rich Text
Detailed Visual Reports
Agent Satisfaction Score
Backup & Restore
Easy Digital Downloads (EDD) Integration
Seamlessly Integrated to WooCommerce
Add Multiple IMAP Accounts
Unlock Premium Version for More Advanced Features
Restrict the Ticket Raisers
Auto Suggestions to Ticket Raisers for Quick Solutions
Trigger Custom Messages to Agents via Google Chat
What is a Help Desk or Support Ticket System?
In customer service parlance, a ticketing system or support ticket system is software that takes all incoming customer support requests, creates a unique customer service ticket, and then routes it through a defined customer support process based on the SLA.
People call it different names such as Support Ticket System, Customer Support System, Service Desk, Support Ticketing System, IT help desk, or Support Desk Software. But ultimately, a help desk software typically allows the support team to manage, track, sort, and search for issues (user queries) making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.
Why do you need a support ticket system to handle customer support?
Better customer experience starts with better help desk software. It can turn support tickets into amazing customer experiences. The helpdesk system enables support agents to track, prioritize, and solve customer support tickets. A great help desk is at the heart of great customer support.
Help desk software helps streamline customer support with time-saving tools like triggers and automation. It’s intuitive and easy to use because it’s built with both customers and support desk agents in mind. A help desk’s shared inbox enables the support team to collaborate and resolve issues without worrying about overlapping or missing support requests. Every request sent to the support email becomes a ticket in the helpdesk. Support tickets can be easily categorized and prioritized and then assigned to the right people in the support team.
Issues such as multiple agents responding to the same ticket or missing some of the tickets are taken care of as each support agent can see who is working on what ticket and its status. It’s time to get started with a customer support ticket system if you already don’t have one.
Different types of support ticket systems
- Web helpdesk software: Also referred to as cloud-hosted or software-as-a-service (SaaS), web helpdesk is hosted on the vendor’s server. Customers need to pay a monthly subscription fee to use this kind of customer support system.
- On-premise helpdesk software: An on-premise helpdesk system is a customer support system that is usually installed on its own server after buying a license. Such helpdesk systems usually involve a one-time setup fee and additional customization charges based on the requirement.
- Enterprise helpdesk software: These are help desk software solutions with robust features, featuring advanced modules other than standard help desk features such as ticketing, time tracking, and knowledge base. Some enterprise helpdesk systems also include modules such as IT asset management, account management, service request management, and survey management.
- Open-source helpdesk software: This is one of the popular helpdesk software types as some of these apps are offered for free.
Benefits of open-source helpdesk software
An open-source help desk allows developers to access its source code, as opposed to proprietary software. So, an open-source helpdesk can be modified or enhanced beyond the level of simple integration and adding plugins. Developers can add features or modify processes or fix bugs in the system.
ELEX WordPress Helpdesk plugin is an open-source support ticketing system that works with WordPress and WooCommerce. This is the best helpdesk software available for WordPress/WooCommerce platform if usability and customer support are considered.
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Frequently Asked Questions
Unlike other SaaS Cloud-based systems, never lose your flexibility and control over your data. All the data such as your tickets and settings are saved with you instead of third-party cloud storage. Also, ELEX WordPress HelpDesk & Customer Ticketing System is the only plugin that offers features such as email piping, email blocking, etc. free of cost.
After you have purchased the Premium plugin, you have to delete the basic version and then install the premium. Note that the settings in the basic version will not be impacted and the data will be retained.
Absolutely! ELEX WordPress HelpDesk & Customer Ticketing System provides seamless integration with WooCommerce.
ELEX WordPress HelpDesk & Customer Ticketing System enables you to view customer order summary, where the revenue generated by that customer is shown. Also, while adding products, all the products at your WooCommerce store will be automatically added to the list. It also offers WooCommerce Reports where you can easily see the top categories and top products of your store, based on previous sales analysis.
There is no trial period for our free versions. You have a lifetime of usage.