WSChat – ELEX WordPress Live Chat Plugin (Beta)

Are you looking for a lightweight, intuitive, and AI integrated automated chat response solution that help you to easily interact with Customers and convert their concerns to trackable tickets? You are in the right place.

In this age of swift technology, it is crucial to be quick on your customer queries and be there for them as and when needed. Hence, you need to upgrade your customer support with live chat and should respond to them even if you are not available online to offer solutions to their queries. WSChat helps you to easily integrate with Dialogflow by Google, to set and trigger automatic responses for their queries at any time. It offers more advanced features such as record and sends videos from the chat widget, attaches and send files, option to send the entire chat history to an entered email ID, and option to like or dislike your support services by customers.

You can view currently active visitors on your website and initiate a chat to guide them with the products or services you offer. You can reply to customer queries in real-time and also accept feedback from the chat. The plugin also easily integrates with WSDesk – WordPress Helpdesk & Customer Support Ticket System Plugin. One of the things that make WSChat stand out from other WordPress live chat plugins is that it is self-contained and de-centralized. Unlike other SaaS-based live chat plugins, you are in complete control of your data, as all the data is stored on your server.

Although SaaS solutions are projected as a big trend in the market, it sure has a lot of shortcomings. The biggest concern is the control of your data. Once you opt for a SaaS solution, you are risking on how your data will be handled. SaaS providers usually have mirror servers, which means your data will be stored in multiple locations. This could be fatal for your business if there is a breach of data on the servers and your competitions get a hand over your data. Also, since these solutions are connected to multiple machines (or enterprises), any setback could affect all machines, rather than just one machine in an on-premise setup.

Internet & power outages and periodic maintenance of SaaS solutions are just some of the problems to get started with. In peak hours even their servers will be on heavy load, which will slow down the external API calls and this will eventually slow down your website. Such effects on your uptime could heavily impact your sales.

What happens when the SaaS provider runs out of business or is acquired by another company? How is your data being managed after the acquisition? Are there any third-party enterprises allowed to access your data? These are just some of the questions that could be burdensome if you are a small or medium scale business owner. Hence, it is better to take control of your own data and opt for on-premise solutions.

WSChat, unlike other SaaS-based live chat solutions, makes you the sole owner of your data and does not own or store data. All data is stored and managed on your own server. A live chat helps in connecting with your visitors and boosts in interacting with your potential customers.

Live chat is one side of the coin, another side is the helpdesk system. Although live chat helps you in solving basic customer queries about your product/service, having a dedicated helpdesk system will enable you to manage customer queries in a systematic way. When a live chat plugin like WSChat is coupled with WSDesk (our on-premise WordPress helpdesk plugin), you are powered to deliver the best customer support experience to your customers.