WSChat – ELEX WordPress Live Chat Plugin (Beta)

Rated 5.00 out of 5

Changelog

This WordPress Live Chat plugin will assist you in adding a live chat widget to your website so that users may interact with you right away.

It allows you to track visitors in real-time, add unlimited agents and record unlimited chat history, enable agent alerts, initiate chats, send file attachments, and send instant replies with Google’s Dialogflow.

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License Type : Single Site
Single Site Up to 5 Sites Up to 25 Sites

100% Money Back Guarantee.

You are protected by our 30 Day Money Back Guarantee. The license entitles 1 year of support & updates.

The basic functionality works with no external server dependency.
Integrated to WSDesk – WordPress Helpdesk Plugin.
You are protected by our 30 Day Money Back Guarantee.
Each installation of the plugin will require a license key.
The license entitles 1 year of support & updates.

License Type : Single Site
Single Site Up to 5 Sites Up to 25 Sites

100% Money Back Guarantee.

If you are not fully satisfied with our product, We do 30 days full refund. Learn more on Refund Policy.

Documentation

Live Demo

Documentation

Are you looking for a lightweight, intuitive, and AI integrated automated chat response solution that helps you to easily interact with Customers and convert their concerns to trackable tickets? You are in the right place.

In this age of swift technology, it is crucial to be quick on your customer queries and be there for them as and when needed. Hence, you need to upgrade your customer support with WordPress live chat and should respond to them even if you are not available online to offer solutions to their queries. WSChat helps you to easily integrate with Dialogflow by Google, to set and trigger automatic responses for their queries at any time. It offers more advanced features such as record and sending videos from the chat widget, attaching and sending files, the option to send the entire chat history to an entered email ID, and the option to like or dislike your support services by customers.

You can view currently active visitors on your website and initiate a chat to guide them with the products or services you offer. You can reply to customer queries in real-time and also accept feedback from the chat. The plugin also easily integrates with WSDesk – WordPress Helpdesk & Customer Support Ticket System Plugin. One of the things that make WSChat stand out from other WordPress live chat plugins is that it is self-contained and de-centralized. Unlike other SaaS-based live chat plugins, you are in complete control of your data, as all the data is stored on your server.

Top Features

WSChat - ELEX WordPress Live Chat Plugin | Set Up Chat Widget & Start Chatting with Customers

Set Up a WordPress Live Chat Widget & Start Chatting with Customers

Set up your chat widget, customize the features to be displayed on the header of the widget, reply to the customer queries and initiate chatting from your side if your customers are online.

Security & Privacy: Complete Control Over Live Chat Data

Unlike other SaaS-based live chat plugins, WSChat makes you the exclusive owner of your data without storing your data on some other servers. All data is stored and managed on your own server rather than stored in multiple locations. As you can take full control of the data, it increases the credibility of your business.

Recommend Products to Customers

Suggest products to the customers if your site is a WooCommerce store, and assist them throughout the shopping process.

Monitor the Visitors in Real Time

You can view currently active (both registered and unregistered) users on your website in the Active Visitors dashboard. Monitor the details such as IP address, the page they are currently viewing, the operating system of the customer’s computer, and the uptime (the time each customer spends on your site).

Email Notifications

You can enable the ‘Email Notification’, for sending an email notification to the configured ‘from’ mail ID when a chat is initiated. You can configure email settings to let users send emails from the pre-chat form. And you need to provide details such as a sender name, sender email address, and a common subject line.

Unlimited Agents

Just like our WSDesk plugin, you can create unlimited agent profiles. You can create a new WordPress user, select existing ones, or you can import agents from your WSDesk plugin.

Unlimited History

There is no limit to store chat history in WSChat. All the chats in the “Recent Chats” will be moved to this Chat History dashboard after 10 minutes of ending the respective sessions.

Agent Alerts

Agents are notified with a sound notification whenever a new chat arrives. The ‘from’ address of the user also will get an email notification. So they can see the message and reply as soon as possible from the Active Chats section. Similarly, the visitors will also be notified when they receive a reply from agents.

Initiate Chat From Agent Side

The plugin allows you to view live visitors’ information on your website and initiate a chat with them. This allows you to help with their concerns beforehand and is a good approach for pre-sales queries.

Customize the Live Chat Widget to Fit into Your Site

The plugin allows you to set colors such as chat widget background, Header Background, Header Text Color, Chat Background, Agent Message Background, Visitor Message Background, and Message Text Color that match your website design.

Choose a Theme Color for Agents

Choose a comfy color for your chat dashboard for a better and more convenient chatting experience.

Emoji Support

WSChat supports emojis to make your customers’ chatting experience more interesting.

It will increase customer engagement on your site as it makes the conversation more interesting. And they can use emojis to express their responses.

WSChat - ELEX WordPress Live Chat Plugin | Emoji Support

Customize Chat Widget Header Options

By default, a ‘mute’ option will be there on the chat header. You can add Attachments, Video Recorder, Send chat history, and Chat ratings for displaying them on your chat header. You can enable the required features according to the requirements.

- Attachment: Users can send the attached files to you using this option.
- Video recorder: Users can record a video and send it.
- Send chat history: It will help to send the entire conversation to the entered email ID.
- Chat rating: Users can ‘like’ or ‘dislike’ the chat to notify their satisfaction with the answers.

Check How to Set Up WSChat – ELEX WordPress Live Chat Plugin? for more details.

Detailed Reporting

Analyze your customer support performance in the reports dashboard. You can set the desired date range to view reports for that time period. You can view ratings, quality scores, and the number of tickets associated with all agents.

Pre-Chat Form

Display pre-chat forms to communicate with users when you are offline as well as to get information about unregistered users. You may reply to the messages via email. You can also show online/offline status to the users. By default, there are 3 fields such as name, email ID, and phone number. Add custom fields and make them mandatory fields to be filled up from the customer’s side.

Instant Details of Your Customers

Get your customers’ name, email ID, phone number, location, etc., for the best customer assistance. More details about the customers will always improve the customer support experience.

Check Customers’ Order Details

Get the details of products in a customer’s shopping cart and all the orders they have made from your WooCommerce store.

Chatbot AI Integration using Google’s Dialogflow

Integrate Artificial Intelligence and Natural Language Processing into your conversations with the customers to offer quick solutions even if you are not online. WSChat offers easy integration with Dialogflow, a tool in which you can set the training phrases and responses for your customer queries.
Dialogflow helps:

To create training phrases and set responses.
To fetch values and include them in your responses for customizing solutions.
Create custom payloads for sending images, audio, video, and documents to customers.
Integration with Google Assistant, Amazon Alexa, Facebook Messenger, Slack, etc.
To offer quick replies to the customers even if you are offline.
Easy integration with Firebase for storing response files.
To generate project ID and Google service account private key file in JSON/P12 format.

WSChat - ELEX WordPress Live Chat Plugin | Chatbot AI Integration using Google's Dialogflow

Works Well with Mobile View

The plugin is AJAX-based and mobile responsive as well. Hence giving you and your users a smooth user experience. There are no external dependencies on calling external libraries, which makes it work effortlessly with WordPress. You can also maximize the widget screen on the website as well as on your mobile.

Works Well with WSDesk – WordPress Helpdesk Plugin

If you are using WSDesk – WordPress Helpdesk & Customer Support Ticket System Plugin for your customer helpdesk, you can easily import agent profiles from it. This will be a time-saver if you have the same customer support agents that handle both helpdesk and live chats for your website.

Drawbacks of SaaS solutions

Although SaaS solutions are projected as a big trend in the market, it sure has a lot of shortcomings. The biggest concern is the control of your data. Once you opt for a SaaS solution, you are risking how your data will be handled. SaaS providers usually have mirror servers, which means your data will be stored in multiple locations. This could be fatal for your business if there is a breach of data on the servers and your competitors get a hand over your data. Also, since these solutions are connected to multiple machines (or enterprises), any setback could affect all machines, rather than just one machine in an on-premise setup.

Internet & power outages and periodic maintenance of SaaS solutions are just some of the problems to get started with. In peak hours even their servers will be on heavy load, which will slow down the external API calls and this will eventually slow down your website. Such effects on your uptime could heavily impact your sales.

What happens when the SaaS provider runs out of business or is acquired by another company? How is your data being managed after the acquisition? Are there any third-party enterprises allowed to access your data? These are just some of the questions that could be burdensome if you are a small or medium scale business owner. Hence, it is better to take control of your own data and opt for on-premise solutions.

WSChat, unlike other SaaS-based live chat solutions, makes you the sole owner of your data and does not own or store data. All data is stored and managed on your own server. A live chat helps in connecting with your visitors and boosts interactions with your potential customers.

Live chat is one side of the coin, another side is the helpdesk system. Although live chat helps you in solving basic customer queries about your product/service, having a dedicated helpdesk system will enable you to manage customer queries in a systematic way. When a live chat plugin like WSChat is coupled with WSDesk (our on-premise WordPress helpdesk plugin), you are powered to deliver the best customer support experience to your customers.

Plugin Compatibility

All the ELEXtensions plugins are developed on the same framework. This makes them fully compatible with all our plugins. You may combine them together to get a better, more powerful & complete solution for your business.

We are doing our best to make them compatible with the other most popular plugins on the market.

Gallery

Testimonials

Tradersammy

Verified Owner

Great products, very flexible, intuitive UI, and also has many addon plugins to expand functionality. For the most part, works out of the box. Also agree with other reviews – email support is very good compared to competitors. Resolves issues quickly or at least answers questions adequately. Products and a company you can rely on.

libschocolatefactory

Verified Owner

Ten stars! These plugins are superb and the support is LEGENDARY!

info805

Verified Owner

Up to now, everything works like a charm. Way more options than the standard Woocommerce version. Glad I found this plugin! Also, customer support is lightning fast, impressed with the ELEXtensions team!

Nikki

Verified Owner

Great, even for more complex stores… we have many different rules for different combinations and categories that did not work out of the box with only this plugin, but the customer service was great, they understood what we needed and recommended combining it with another of their plugin and now it does exactly what we needed! btw, this was the 3rd plugin we tried, the others didn’t get close to providing this functionality! superb!

Ruben

Verified Owner

This is one of the most complete and refined plugins we have in our online store. I found this solution by way of the review on google and now I’m leaving my own that hopefully also help others. ELEXtensions support team has class and manages the plugin to the smallest of details which guarantees a short time frame for your store to be up and running in case of any issue after you purchase the plugin. But things don’t end…

Andrea Fontebasso

Verified Owner

Awesome support, awesome plugin, highly recommended, we are using the WSDesk for almost one year, we had a small problem and contacted the support they solved it in seconds, amazing team!!!

John Isaacs

Verified Owner

Thank you ELEXtensions for your professional support. They provided a great understanding of the issue I was experiencing and their advice was clear and solved the problem. This was in stark contrast to other plugin suppliers. I have no hesitation in recommending their products and I will certainly use them again.

Chris Rattray

Verified Owner

The WSDesk product is fantastic, but the people behind it are excellent. They’re able to provide speedy resolutions to niggly issues and all they ask in return is a great review: well here it is! 🙂

Hummer Catering

verified owner

nichts für Anfänger!!! Chat Bot über Google eien Wissenschaft für sich. Die Einstellung wie auf Bild 14 und 16 bekomem ich nach über einen Tag Arbeit nicht hin. Es ist einfach zum verzwifeln.

Lauren

Verified Owner

Timely and helpful support! Their team has gone over and beyond to help me utilize the dynamic pricing plugin as needed for our particular pricing structure. Will purchase from them again — Definitely recommend it!

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Product Overall Rating

Rated 5.00 out of 5

Only logged in customers who have purchased this product may leave a review.

1 review for WSChat – ELEX WordPress Live Chat Plugin (Beta)

Rated 5 out of 5

HummerCatering (verified owner) – May 9, 2020

nichts für Anfänger!!! Chat Bot über Google eien Wissenschaft für sich. Die Einstellung wie auf Bild 14 und 16 bekomem ich nach über einen Tag Arbeit nicht hin. Es ist einfach zum verzwifeln.
- ELEX – May 16, 2020
  
  Thank you!!

Frequently Asked Questions

You can add as many agents as you want! There is no limit to adding agents’ profiles. You can create users in your WordPress site or select existing ones, or you can import agents from your WSDesk plugin as well.

Yes, you can change the text color and background color of the chat section, agent reply, customer reply, header, and so on. Also, you can add custom features like the video recorder, file attachment option, an option to send the chat history to an email ID, and like & dislike buttons.

You can select a desired active user in the Active Visitors dashboard and initiate the conversation.

Yes, you can manage previous chat conversations in the Chat History section.

All your data is stored and managed on your own server unlike storing in multiple locations. As you can take full control of the data, we ensure your privacy and data security very seriously.

Yes, the plugin can handle multiple chats concurrently.

The widget works fine for all of the plugins we have tested except a few. We will be happy to help you with adding custom CSS to make the widget look good for your theme. No problem!

After the plugin’s one year license expires, the plugin will continue to work as usual, but the download permission will be revoked. So, the updates for the plugin will stop.

Yes, you can remove the text ‘Powered by WSChat’ by enabling an option in the plugin settings.