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Building a rapport with customers is important for the success of an organization. Integrating a live chat option for your customer support will definitely give you an edge over competitors by helping you build a friendly and comfortable relationship with customers.
WSChat – ELEX WordPress Live Chat Plugin is a lightweight yet robust plugin that helps to integrate live chat on your website to help your customers reach you most conveniently!
Unlike other Live Chat plugins, this plugin works within WordPress with no external API calls. We recommend using a dedicated server. As an alternative option, We have even integrated pusher WebSockets APIs, to make it work on any servers.
Many customers prefer live chat to connect with organizations over emails and social media as there are better chances to get a quick response compared to other sources. Customers often need your assistance right before they make a purchase decision, or in a critical situation in which they need an immediate solution. So, the ideal option is sending a quick text through the live chat window rather than typing a long formal email.
Using this live chat solution, agents can easily reply, assist, and take up a chat conversation if a customer needs assistance in the future as all conversations are recorded in the same chat thread. Live Chat Made Simple! Unlike other Live Chat plugins, this plugin works within WordPress with no external API calls. Let’s you connect to your customers in real-time.
Accurate solutions at the right time will make all your customers happy and satisfied! Also, the agents can deal with multiple customers at the same time through live chat. They can take up chats from their intuitive dashboard and get back to customers with the right solutions. To make the support service more precise through live chat, it comes with the option to attach and send files for both customers and agents.
Feature a Live Chat Widget on Your Website
Feature a live chat widget on your business website to let customers connect with you through chat messages. Reply to the queries of customers as soon as possible to provide a better customer support experience.
Attach and Send Files
Both customers as well as agents can attach and send files to each other for making the customer support experience more effective.
Display Your Online Availability
Let your customers know whether you are online or offline by displaying your availability on the chat widget header, so that customers can connect with you accordingly.
Configure Auto Reply Message
In order to avoid missing out on even a single customer’s concern, let them know that you are offline and will get back to them as soon as possible; with the help of a custom automatic reply message when you are not available.
Unlimited Chat History
The entire conversation with each and every customer can be accessed in the intuitive chat dashboard.
Set a sound notification for agents when a new message is received from customers. This will help agents to respond promptly when a customer sends a message.
Customize Live Chat Widget
Customize the chat widget to be displayed on your website as per your requirements. Set a custom header, font type, text colors, icon color, and background colors as per your preference.
Integration with Pusher
Make your communication with customers fail-safe with the Pusher WebSocket, which is an external server that allows managing chatting with multiple customers seamlessly.
Make your customers' chatting experience more colorful and interesting with emojis. This will help to know your customer’s emotions and tone of voice in conversation better.
FREQUENTLY ASKED QUESTIONS
How long can I use this Free version? Is there a trial period?
There is no trial period for our free versions. You have lifetime usage.
How can I receive updates for the plugin?
You can go to the “My Account” section of the website and download the latest version from the “Downloads” tab.
What if I face issues with the plugin? Do you provide support for free products?
If you are facing any issues, you can raise a support ticket by choosing “Query Category” as “Issue with the Free Plugin”. Our support team will contact you based on the priority.