What can we help you with?

When an order goes over 5 kgs, price needs to revert back to standard postage pricing.


When an order goes over 5 kgs, the price needs to revert back to standard postage pricing. I cannot set up this case with the plugin.

Also, can satchel pricing override regular postage, when the regular post is the cheaper option?

ELEX Support:

We can confirm that Satchel pricing will not override regular postage when regular postage is the cheaper option.

For your query on orders above 5 kgs, we don’t understand when you use the term “Standard Postage Pricing”. Could you please let us know the service name so that we can answer you better?


If an item is over 5 kgs in weight, the postage option will the show all the regular postage options.

Hope that makes sense?

ELEX Support:

For orders above 5 kg, Australia Post will show rates for custom packaging options. Our plugin follows exactly the same logic that Australia Post incorporates.

You can try giving more than 5 kg in the Aus Post Calculator and check that only custom packaging options come up.
Link to Aus Post Calculator – https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/option/domestic/3000/2601


To explore more details about the plugins, go check out ELEX WooCommerce Australia Post Shipping Plugin with Print Label & Tracking.

Read the product setting up article to understand the plugin, in detail. Or check out the product documentation section for more related articles.

You can also check out other WooCommerce and WordPress plugins in ELEX.

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