How to Integrate Live Chat System on your WordPress Site?

We assume that you have already installed WSDesk Help Desk Plugin. If not, you can purchase it and get started.

Now let’s see how you can enhance the experience for your customers while using our helpdesk system. The debate on the effects of live chat software on customer satisfaction is still on. However, we are presenting a simple tool that you can use along with WSDesk to instantly interact with your customers and site visitors. Here is a quick guide on how to integrate it on your WordPress/WooCommerce site.

First, sign in to your WordPress Site.

Go to Plugins > Add New.

Type ‘tawk’ in the search window and find the Live Chat plugin by Tawkto. Click Install Now button.

Downloading Live Chat Plugin

Once the installation is complete, click the Activate button.


Alternately, you can download the zip file of the plugin and upload it directly to your site.

Download the plugin from the WordPress site.

Downloading the zip file

Again, go to Plugins > Add New. Instead of typing tawk, click the Upload Plugin button. Choose the already downloaded zip file and click the Install Now button.

Uploading Zip file

Once the installation is complete, click the Activate button.

Activating Plugin

To integrate plugin on your site, you need to go to the plugin settings page and sign in to your account.

Enter your site name, URL and follow the simple steps to get the live chat widget integrated on your site.

Enabling widget on your site

Wishing you a smooth and seamless customer care process in your store!


To explore more details about the plugins, go check out WSDesk – WordPress Helpdesk Plugin.

Also, explore yet another quick interactive way of communicating with your users using WSChat, which can be integrated with WSDesk swiftly. It will also enhance your live interaction with your customers on your website and augment customer satisfaction.

Read the product setting up article to understand the plugin, in detail. Or check out the product documentation section for more related articles.

You can also check out the other WordPress and WooCommerce plugins in ELEX.

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