Getting an error code when we input a zip code with an extension to it

Customer:

Recently, we started receiving an error code when we input a zip code with an extension to it. For example, if we type zip code 12603 everything is good, but if we input the most specific extension preferred by USPS 12603-3901, we get an error. Please see the error code below.

Stamps.com: Unable to get information at this point of time. Invalid SOAP message due to XML Schema validation failure. The ‘http://stamps.com/xml/namespace/2015/05/swsim/swsimv45:ZIPCode‘ element is invalid – The value ‘12603-3901’ is invalid according to its datatype ‘http://stamps.com/xml/namespace/2015/05/swsim/swsimv45:string-0-5‘ – The actual length is greater than the MaxLength value.


Support:

Currently, our plugin does not except Zipcode with extension, as even the USPS calculator( https://postcalc.usps.com/ ) does not accept when you enter Zipcode with extension.

We will suggest you enter the first part of the zip code and go ahead with the order


Customer:

On the shipping options for Stamps.com, I do not see an option for a padded flat rate envelope. Please advise.


Support:

We have an option of Padded Flat Rate envelope.

We have attached a screenshot for the same.

If you are not able to see this option, then kindly download the latest version of the plugin by going to elextensions.com –> My accounts.

You will be able to see this option in the latest version.

padded1


Customer:

I am not getting those options. I downloaded the most recent version of the plugin, and I am still not seeing those options.

I attached a screenshot too.

padded2


Support:

The latest version of Stamps plugin (1.4.6) is with extended support for Package Type including Flat rates.

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