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Frequently Asked Questions: ELEX Amazon Payments Gateway

Q1: I am not able to see the Amazon payment button on the website. Why?

Ans: Please log in to Amazon seller account and under web settings, allow the JS script. Next, add your site URL, cart page, and check out page links.

Q2: The payment is successful, but the amount is not showing up on my account.

Ans: Please make sure you have captured the amount paid by the customer. You can also check your Tier level with Amazon, the lower tier takes a longer time to reflect in your account.

Q3: The sandbox mode works fine, but the plugin is not working in the Live mode. Why?

Ans: Amazon Pay provides both sandbox and production credentials. Make sure you have entered the production credentials to use it in live mode.

Q4: Where to get my API credentials?

Ans: You can read our article on How to get Amazon Pay credentials to obtain your credentials.


To explore more details about the plugin, go check out ELEX WooCommerce Amazon Payment Gateway plugin.

or read the product documentation to know every feature of the plugin, in detail.

You can also check out other WooCommerce and WordPress plugins in ELEX.

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