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Error: “There are no shipping methods available. Please double check your address.”

Customer:

I get the following message on my cart page:

There are no shipping methods available. Please double check your address, or contact us if you need any help.

ELEX Support:

There are a few reasons that this error might occur:

  • Address and the pin code entered in the Cart are not matching.
  • Customer shipping country (destination country) out of selected shipping zones.
  • No shipping method (default or third-party shipping service) is enabled.

When it comes to specifically our ELEX WooCommerce DHL Plugin, it can be one of the following reason:

  • Invalid DHL account details.
  • You have not enabled the plugin (real-time rates settings).
  • No services are selected in the Rates and Services settings.
  • Destination country out of selected countries.
  • You have chosen the Pack items individually method for parcel packaging.
  • Weights and dimensions are not specified for the products. Remember, the DHL API calculates rates on the basis of product dimension and weight.

We request you to try the above methods.


Customer:

Thanks a ton for your help! I had not configured the product weight and dimensions, and forget to select services from the rates and services of the plugin. I’m now getting the real-time rates in the cart.

I have attached the screenshot below. Thanks again!

DHL service on Cart page

 


To explore more details about the plugins, go check out ELEX WooCommerce DHL Express / eCommerce / Paket Shipping Plugin with Print Label.

Read the article for setting up DHL Express understand the plugin, in detail. Or check out the product documentation section for more related articles.

You can also check out other WooCommerce and WordPress plugins in ELEX.

Previous Can I set a Discount rate on DHL Shipping with ELEX WooCommerce DHL Shipping Plugin?
Next Is the Product’s Weight and Dimensions necessary for your ELEX WooCommerce DHL Shipping plugin to work?

2 Comments. Leave new

  • I’m experiencing the same problem (“there are no shipping methods available”). I have tried all the troubleshooting suggestions above, as well as activating debug mode & looking for error messages in the DHL response. However, there are no error messages or conditions reported in the response. The response looks to me like it is providing the required shipping info, but the plugin is not reading it?

    Here is the response:

    2020-07-15T10:35:03.921+02:00
    971653057554997403301594809303
    v62_hpengaHQEh

    GWC
    CPT

    LIC
    ZYP

    D
    D
    EXPRESS WORLDWIDE
    EXPRESS WORLDWIDE DOC
    TD
    N
    Y
    2020-07-15
    PT12H30M
    PT11H30M
    ZAR
    0.051478
    430.850
    0.000
    5
    0
    0

    2020-07-20
    PT23H59M
    0.500
    KG
    3
    1

    CR
    CR
    EMERGENCY SITUATION
    EMERGENCY SITUATION
    N
    SCH
    ZAR
    2.000
    0.000

    0.000
    All Bu
    0.000
    2.000

    2.000
    0.000
    ZAR
    BILLC

    0.000
    All Bu
    0.000
    2.000

    2.000
    0.000
    ZAR
    PULCL

    0.000
    All Bu
    0.000
    2.000

    0.100
    0.000
    0.000
    EUR
    BASEC

    0.000
    All Bu
    0.000
    0.100

    FF
    FF
    FUEL SURCHARGE
    FUEL SURCHARGE
    N
    SCH
    ZAR
    37.870
    0.000

    0.000
    All Bu
    0.000
    37.870

    37.870
    0.000
    ZAR
    BILLC

    0.000
    All Bu
    0.000
    37.870

    37.870
    0.000
    ZAR
    PULCL

    0.000
    All Bu
    0.000
    37.870

    1.950
    0.000
    0.000
    EUR
    BASEC

    0.000
    All Bu
    0.000
    1.950

    2020-07-15
    470.720
    0.000
    870.170

    ZAR
    BILLC
    430.850
    470.720
    0.000
    0.000

    0.000
    All Bu
    0.000
    430.850

    870.170

    ZAR
    PULCL
    430.850
    470.720
    0.000
    0.000

    0.000
    All Bu
    0.000
    430.850

    44.790

    0.051478
    EUR
    BASEC
    22.180
    24.230
    0.000
    0.000

    0.000
    All Bu
    0.000
    22.180

    0.000
    All Bu
    0.000
    430.850

    7
    7
    EXPRESS EASY
    EXPRESS EASY DOC
    TD
    Y
    N
    2020-07-15
    PT12H30M
    PT11H30M
    ZAR
    0.051478
    503.000
    0.000
    5
    0
    0

    2020-07-20
    PT23H59M
    0.500
    KG
    3
    1
    2020-07-15
    503.000
    0.000

    ZAR
    BILLC
    503.000
    503.000
    0.000
    0.000

    0.000
    All Bu
    0.000
    503.000

    ZAR
    PULCL
    503.000
    503.000
    0.000
    0.000

    0.000
    All Bu
    0.000
    503.000

    0.051478
    EUR
    BASEC
    25.890
    25.890
    0.000
    0.000

    0.000
    All Bu
    0.000
    25.890

    0.000
    All Bu
    0.000
    503.000

    D

    D
    EXPRESS WORLDWIDE
    EXPRESS WORLDWIDE DOC
    EXPRESS WORLDWIDE DOC
    TD
    N
    Y

    CR
    EMERGENCY SITUATION
    EMERGENCY SITUATION
    N
    SCH
    Y

    FF
    FUEL SURCHARGE
    FUEL SURCHARGE
    N
    SCH
    N

    7

    7
    EXPRESS EASY
    EXPRESS EASY DOC
    EXPRESS EASY DOC
    TD
    Y
    N

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