What can we help you with?
Error: “There are no shipping methods available. Please double check your address.”
Customer:
I get the following message on my cart page:
There are no shipping methods available. Please double check your address, or contact us if you need any help.
ELEX Support:
There are a few reasons that this error might occur:
- Address and the pin code entered in the Cart are not matching.
- Customer shipping country (destination country) out of selected shipping zones.
- No shipping method (default or third-party shipping service) is enabled.
When it comes to specifically our ELEX WooCommerce DHL Plugin, it can be one of the following reason:
- Invalid DHL account details.
- You have not enabled the plugin (real-time rates settings).
- No services are selected in the Rates and Services settings.
- Destination country out of selected countries.
- You have chosen the Pack items individually method for parcel packaging.
- Weights and dimensions are not specified for the products. Remember, the DHL API calculates rates on the basis of product dimension and weight.
We request you to try the above methods.
Customer:
Thanks a ton for your help! I had not configured the product weight and dimensions, and forget to select services from the rates and services of the plugin. I’m now getting the real-time rates in the cart.
I have attached the screenshot below. Thanks again!
To explore more details about the plugins, go check out ELEX WooCommerce DHL Express / eCommerce / Paket Shipping Plugin with Print Label.
Read the article for setting up DHL Express understand the plugin, in detail. Or check out the product documentation section for more related articles.
You can also check out other WooCommerce and WordPress plugins in ELEX.
2 Comments. Leave new
I’m experiencing the same problem (“there are no shipping methods available”). I have tried all the troubleshooting suggestions above, as well as activating debug mode & looking for error messages in the DHL response. However, there are no error messages or conditions reported in the response. The response looks to me like it is providing the required shipping info, but the plugin is not reading it?
Here is the response:
2020-07-15T10:35:03.921+02:00
971653057554997403301594809303
v62_hpengaHQEh
GWC
CPT
LIC
ZYP
D
D
EXPRESS WORLDWIDE
EXPRESS WORLDWIDE DOC
TD
N
Y
2020-07-15
PT12H30M
PT11H30M
ZAR
0.051478
430.850
0.000
5
0
0
2020-07-20
PT23H59M
0.500
KG
3
1
CR
CR
EMERGENCY SITUATION
EMERGENCY SITUATION
N
SCH
ZAR
2.000
0.000
0.000
All Bu
0.000
2.000
2.000
0.000
ZAR
BILLC
0.000
All Bu
0.000
2.000
2.000
0.000
ZAR
PULCL
0.000
All Bu
0.000
2.000
0.100
0.000
0.000
EUR
BASEC
0.000
All Bu
0.000
0.100
FF
FF
FUEL SURCHARGE
FUEL SURCHARGE
N
SCH
ZAR
37.870
0.000
0.000
All Bu
0.000
37.870
37.870
0.000
ZAR
BILLC
0.000
All Bu
0.000
37.870
37.870
0.000
ZAR
PULCL
0.000
All Bu
0.000
37.870
1.950
0.000
0.000
EUR
BASEC
0.000
All Bu
0.000
1.950
2020-07-15
470.720
0.000
870.170
ZAR
BILLC
430.850
470.720
0.000
0.000
0.000
All Bu
0.000
430.850
870.170
ZAR
PULCL
430.850
470.720
0.000
0.000
0.000
All Bu
0.000
430.850
44.790
0.051478
EUR
BASEC
22.180
24.230
0.000
0.000
0.000
All Bu
0.000
22.180
0.000
All Bu
0.000
430.850
7
7
EXPRESS EASY
EXPRESS EASY DOC
TD
Y
N
2020-07-15
PT12H30M
PT11H30M
ZAR
0.051478
503.000
0.000
5
0
0
2020-07-20
PT23H59M
0.500
KG
3
1
2020-07-15
503.000
0.000
ZAR
BILLC
503.000
503.000
0.000
0.000
0.000
All Bu
0.000
503.000
ZAR
PULCL
503.000
503.000
0.000
0.000
0.000
All Bu
0.000
503.000
0.051478
EUR
BASEC
25.890
25.890
0.000
0.000
0.000
All Bu
0.000
25.890
0.000
All Bu
0.000
503.000
D
D
EXPRESS WORLDWIDE
EXPRESS WORLDWIDE DOC
EXPRESS WORLDWIDE DOC
TD
N
Y
CR
EMERGENCY SITUATION
EMERGENCY SITUATION
N
SCH
Y
FF
FUEL SURCHARGE
FUEL SURCHARGE
N
SCH
N
7
7
EXPRESS EASY
EXPRESS EASY DOC
EXPRESS EASY DOC
TD
Y
N
Hello, Could be some configuration issues. Can you raise a support ticket here https://support.elextensions.com/ so that our team can look into and assist you further