Error: “There are no shipping methods available. Please double check your address.”

Customer:

I get the following message on my cart page:

There are no shipping methods available. Please double check your address, or contact us if you need any help.

ELEX Support:

There are a few reasons that this error might occur:

  • Address and the pin code entered in the Cart are not matching.
  • Customer shipping country (destination country) out of selected shipping zones.
  • No shipping method (default or third-party shipping service) is enabled.

When it comes to specifically our ELEX WooCommerce DHL Plugin, it can be one of the following reason:

  • Invalid DHL account details.
  • You have not enabled the plugin (real-time rates settings).
  • No services are selected in the Rates and Services settings.
  • Destination country out of selected countries.
  • You have chosen the Pack items individually method for parcel packaging.
  • Weights and dimensions are not specified for the products. Remember, the DHL API calculates rates on the basis of product dimension and weight.

We request you to try the above methods.


Customer:

Thanks a ton for your help! I had not configured the product weight and dimensions, and forget to select services from the rates and services of the plugin. I’m now getting the real-time rates in the cart.

I have attached the screenshot below. Thanks again!

DHL service on Cart page

 


To explore more details about the plugins, go check out ELEX WooCommerce DHL Express / eCommerce / Paket Shipping Plugin with Print Label.

Read the article for setting up DHL Express understand the plugin, in detail. Or check out the product documentation section for more related articles.

You can also check out other WooCommerce and WordPress plugins in ELEX.

Previous Can I set a Discount rate on DHL Shipping with ELEX WooCommerce DHL Shipping Plugin?
Next Is the Product’s Weight and Dimensions necessary for your ELEX WooCommerce DHL Shipping plugin to work?

2 Comments

  1. info651
    I'm experiencing the same problem ("there are no shipping methods available"). I have tried all the troubleshooting suggestions above, as well as activating debug mode & looking for error messages in the DHL response. However, there are no error messages or conditions reported in the response. The response looks to me like it is providing the required shipping info, but the plugin is not reading it?Here is the response: 2020-07-15T10:35:03.921+02:00 971653057554997403301594809303 v62_hpengaHQEh GWC CPT LIC ZYP D D EXPRESS WORLDWIDE EXPRESS WORLDWIDE DOC TD N Y 2020-07-15 PT12H30M PT11H30M ZAR 0.051478 430.850 0.000 5 0 0 2020-07-20 PT23H59M 0.500 KG 3 1 CR CR EMERGENCY SITUATION EMERGENCY SITUATION N SCH ZAR 2.000 0.000 0.000 All Bu 0.000 2.000 2.000 0.000 ZAR BILLC 0.000 All Bu 0.000 2.000 2.000 0.000 ZAR PULCL 0.000 All Bu 0.000 2.000 0.100 0.000 0.000 EUR BASEC 0.000 All Bu 0.000 0.100 FF FF FUEL SURCHARGE FUEL SURCHARGE N SCH ZAR 37.870 0.000 0.000 All Bu 0.000 37.870 37.870 0.000 ZAR BILLC 0.000 All Bu 0.000 37.870 37.870 0.000 ZAR PULCL 0.000 All Bu 0.000 37.870 1.950 0.000 0.000 EUR BASEC 0.000 All Bu 0.000 1.950 2020-07-15 470.720 0.000 870.170 ZAR BILLC 430.850 470.720 0.000 0.000 0.000 All Bu 0.000 430.850 870.170 ZAR PULCL 430.850 470.720 0.000 0.000 0.000 All Bu 0.000 430.850 44.790 0.051478 EUR BASEC 22.180 24.230 0.000 0.000 0.000 All Bu 0.000 22.180 0.000 All Bu 0.000 430.850 7 7 EXPRESS EASY EXPRESS EASY DOC TD Y N 2020-07-15 PT12H30M PT11H30M ZAR 0.051478 503.000 0.000 5 0 0 2020-07-20 PT23H59M 0.500 KG 3 1 2020-07-15 503.000 0.000 ZAR BILLC 503.000 503.000 0.000 0.000 0.000 All Bu 0.000 503.000 ZAR PULCL 503.000 503.000 0.000 0.000 0.000 All Bu 0.000 503.000 0.051478 EUR BASEC 25.890 25.890 0.000 0.000 0.000 All Bu 0.000 25.890 0.000 All Bu 0.000 503.000 D D EXPRESS WORLDWIDE EXPRESS WORLDWIDE DOC EXPRESS WORLDWIDE DOC TD N Y CR EMERGENCY SITUATION EMERGENCY SITUATION N SCH Y FF FUEL SURCHARGE FUEL SURCHARGE N SCH N 7 7 EXPRESS EASY EXPRESS EASY DOC EXPRESS EASY DOC TD Y N
    • ELEXtensions
      Hello, Could be some configuration issues. Can you raise a support ticket here https://support.elextensions.com/ so that our team can look into and assist you further

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