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DHL Shipping option not available in Checkout page and Order Details Page.


Looking at my DHL account information, we’re using DHL Express, We have two account numbers, one for import and one for export. I would assume that for purposes of shipping from the USA to  UK and Europe, we would use our export account number.

We are using the latest version of WordPress and WooCommerce. I’ve attached the system information file for your review. We have a single product and will start using DHL Express strictly for shipping to the UK and EU. On the back end, we need to add DHL as a shipping option using our negotiated rates. I am sure the plugin will retrieve the rates from our account. We also need to be able to set a price for handling, so whatever the DHL rate is, we need to add $2.00 for example. But unfortunately, DHL shipping option did not show up on the Checkout page. And I don’t see anything in the order details page either. I am not sure if this is JavaScript related or not?

On the shipping side, we need to be able to select DHL as the shipping option on the WooCommerce Order Detail page.

Can you please help?

ELEX Support:

Ideally, our WooCommerce DHL plugin would display the rates on the cart page, if :

  • You have entered the correct account information.
  • You have enabled the requisite services in the plugin settings.

If you are still not getting the rates, then we request you to enable the “Debug” option in DHL plugin settings. After that, place an order from the front end. You will get request and response information on the cart page.

Kindly provide us this request and response information in a text file.

ELEX Support:

(After analyzing request and response information)
Your issue is corrected now.

Root cause: You were selecting the wrong service. On selecting the correct service, we were able to see it in the cart.

Please select proper service, and try again.

Note: There are three services by the name “EXPRESS WORLDWIDE”.


To explore more details about the plugins, go check out ELEX WooCommerce DHL Express / eCommerce / Paket Shipping Plugin with Print Label.

Read the article for setting up DHL Express understand the plugin, in detail. Or check out the product documentation section for more related articles.

You can also check out other WooCommerce and WordPress plugins in ELEX.

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