Enable UPS tracking for WooCommerce to reduce support queries, boost trust, and enhance your customers’ post-purchase experience.
Are you losing customers due to a lack of shipment transparency? E-commerce store owners often face mounting support queries from anxious buyers asking: “Where’s my package?” One simple solution: UPS shipment tracking integration in WooCommerce.
Offering real-time tracking not only boosts buyer confidence but also saves your support team from handling endless “WISMO” (Where Is My Order?) emails. UPS tracking allows e-commerce businesses to provide timely shipping updates, reduce churn, and increase repeat purchases.
In this guide, we’ll walk you through how to enable UPS tracking for WooCommerce using the ELEX EasyPost (FedEx, UPS & USPS) Shipping & Label Printing Plugin, a powerful solution for seamless order management and customer satisfaction.
Why UPS Shipment Tracking Matters for WooCommerce Stores?
UPS is a globally recognized logistics and package delivery company trusted by millions of businesses. Integrating UPS tracking with your WooCommerce store helps you:
- Offer complete transparency during the order fulfillment process
- Eliminate support calls and emails asking for order updates
- Improve brand trust and post-purchase satisfaction
- Streamline internal fulfillment tracking, including returns and reroutes
- Reduce friction in customer communication and loyalty-building
With the ELEX EasyPost (FedEx, UPS & USPS) Shipping & Label Printing Plugin, WooCommerce store owners can automate the entire shipping and tracking process, leading to operational efficiency and a better customer experience.
How to Enable UPS Tracking for WooCommerce?
Here’s a detailed, step-by-step walkthrough on enabling UPS shipment tracking on your WooCommerce store.
Step 1: Install & Activate the Plugin
- First, download the ELEX EasyPost (FedEx, UPS & USPS) Shipping & Label Printing Plugin from the WordPress plugin repository or the ELEX official website.
- From your WordPress admin dashboard, go to Plugins > Add New > Upload Plugin and install the .zip file.
- Click Activate Plugin once the installation is complete.
- Navigate to WooCommerce > Settings > Shipping > EasyPost to configure the plugin.
Step 2: Access Plugin Settings & Enter EasyPost API Key
- Alternatively, go to Plugins > Installed Plugins, find ELEX EasyPost, and click Settings.
- To use EasyPost’s API, you must have an EasyPost account. Log in and go to your account settings to locate your API Key.
- In the General Settings tab of the plugin, paste your API key and select Live or Test Mode depending on your store environment.
Step 3: Configure Carriers
- Under Carriers, select UPS to enable UPS as your default shipping and tracking provider.
- The plugin also supports FedEx and USPS, which you can enable if needed.
Step 4: Define Shipping Methods, Rates, and Coverage
- Set a custom title for the UPS shipping method that will appear on the checkout page (e.g., “UPS Ground – 3 Business Days”).
- In the Rate Configuration section, you can:
- Apply markups or discounts to UPS shipping rates using fixed amounts or percentages.
- Apply markups or discounts to UPS shipping rates using fixed amounts or percentages.
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- Create conditional rates based on shipping zones, order totals, and other rules.
- Create conditional rates based on shipping zones, order totals, and other rules.
- Specify the countries you want to offer UPS shipping to under the “Method Available To” section. This is especially important because WooCommerce shipping zones do not natively support UPS as a shipping method.
Step 5: Enable Order Status Emails with Tracking IDs
- Go to WooCommerce > Settings > Emails.
- Ensure that the Completed Order email notification is enabled.
- When an order status changes to “Completed,” the plugin will automatically fetch the UPS tracking number and include it in the order confirmation email.
Generating WooCommerce UPS Tracking Numbers
Once a customer places an order:
- You can view the order from your WooCommerce dashboard.
- From there, generate a package and select Create Shipment.
- The system will automatically generate a UPS tracking number.
- A label is also generated containing the tracking ID.
- Clicking the tracking number redirects to the EasyPost tracking page with real-time shipment details, including:
- Estimated delivery date
- Shipment history
- Transit updates
Printing WooCommerce UPS Shipping Labels in Bulk
Have multiple shipments to process? Use the ELEX WooCommerce Bulk Label Printing Add-On:
- Generate and print multiple UPS shipping labels in a single PDF.
- Ideal for high-volume stores looking to save time.
- Fully integrated with the ELEX EasyPost plugin for seamless usage.
Auto-Generate and Email Tracking Info to Customers
Use the ELEX EasyPost Auto-Generate & Email Labels Add-On to:
- Automatically send shipment label emails with tracking info to customers.
- Keep customers informed about order status changes or failed shipments.
- Reduce customer support tickets and increase transparency.
What Happens After Setup?
Once configured, your WooCommerce store will automatically:
- Communicate tracking numbers to customers immediately upon order completion
- Include tracking links in order confirmation emails
- Enable customers to view shipping details from their order history in the My Account dashboard
This automation removes friction in customer service, builds trust, and improves the likelihood of return purchases.
ELEX EasyPost Shipping & Label Printing Plugin: More Than Just UPS Tracking
While UPS tracking is a key feature, the ELEX EasyPost (FedEx, UPS & USPS) Shipping & Label Printing Plugin offers much more:
- Live Shipping Rates
Display real-time UPS shipping rates at checkout - Shipment Documents
Generate packing slips, invoices, and customs documents - Bulk Shipping
Process multiple shipments from a single interface - Label Generation
Automatically create and email shipping labels to customers - Return Management
Easily track and manage customer returns - Rate Adjustments
Apply custom rates for handling, promotions, and packaging
Last Shot
Customers expect visibility throughout the shipping journey. Enabling UPS tracking in WooCommerce, incorporating the ELEX EasyPost WooCommerce Shipping Plugin, fulfills that expectation, boosting customer confidence, decreasing support tickets, and creating a polished post-purchase experience.
From automatic label generation to live shipping rates and real-time tracking, the plugin simplifies logistics while helping you build a more professional and customer-focused brand. If your goal is better conversions, lower bounce rates, and a seamless shipping experience, UPS tracking is the way forward.
FAQ’S
- How can customers view their UPS tracking number in WooCommerce?
The UPS tracking ID is sent automatically in the “Completed Order” email and is also viewable in the “My Account > Orders” section. - Do I need a separate UPS account to enable tracking?
No, you only need an EasyPost account. EasyPost integrates directly with UPS to provide tracking and shipping functionality. - Is the tracking functionality available in the free version?
Yes, the basic tracking and UPS integration features are available in the free version. Premium features provide additional functionality. - Can I use this plugin to track FedEx or USPS shipments, too?
Absolutely. The plugin supports all three major carriers: UPS, FedEx, and USPS. - Will enabling tracking reduce my customer support inquiries?
Yes. Real-time tracking significantly reduces “Where is my order?” (WISMO) inquiries, saving your team time and improving customer satisfaction.
