For a single item it is fine but for multiple items, the charge is too high especially for international orders

Customer :

I have been using the Stamps.com Woocommerce plugin. For a single item it is fine but for multiple items, the charge is too high especially for international orders. How do I correct this?


Support :

We request you to check Parcel packing options in plugin settings. You must have selected “Pack items individually”. Please change this to any other option based on your requirement.

With Box Packing & Pack Items individually options dimensions & weight will be considered to calculate the shipping cost. refer the details below:
Parcel Packing: WooForce plugin provides you three options to pack a parcel(s) as given below:

  • Pack Items Individually:  In this option, each item in the cart is packed separately. Total Shipping cost calculated by adding shipping cost of each item.
    For example, The shipping cost of Item X is $10. If the customer adds two quantities of Item X to the cart,  then total shipping cost is  $10 x 2, which is $20.
    Note: This is the default option.
  • Pack into boxes with weight and dimensions: If packing items individually does not suit to your business, then you can define required box sizes under Box Dimensions section. All the cart items are packed into custom boxes defined in Box Dimensions settings. The best fit box is auto chosen from the defined boxes. This is the recommended option.You can read through setting up box dimensions to understand more in detail.
  • Weight based: In this option, the weight of all the cart item is summed up and passed to UPS API to get rates.

Customer :

I have no option for the weight based option – that seems to be the problem.

I am losing the sale because of high shipping charges, a customer in Thailand paid $110 for shipping and the actual cost was 50 bucks!


Support :

The weight based parcel packing option is available with the latest version of the plugin, kindly make sure that you have the latest version installed.

You can installed the updated version by logging into My Accounts on xadapter.com.

Note- please make sure that you have the deactivate and delete the current version of the plugin, before installing the updated version.

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