Error: “There are no shipping methods available. Please double check your address.”

Customer:

I get the following message on my cart page:

There are no shipping methods available. Please double check your address, or contact us if you need any help.

ELEX Support:

Sometimes, we forget to enable the plugin settings. We request you to tick the checkbox “Enable DHL” field in plugin settings and save the changes.

Next, go to the cart page and put the destination in the cart. You will get a DHL Request and DHL Response fields. Click on reveal and then copy all these information into a text file and send it to us.

We will analyze this information and resolve your query.


Customer:

I have already checked “Enable DHL”. Even then, the error has occurred.


ELEX Support :

We see that you have not assigned any dimensions to your product. The DHL API calculates rates on the basis of product dimension and weight.

We assigned some dimensions and we are getting the rates. Kindly check the attached screenshot

Note – We have removed the dimensions, so please assign dimensions to all products.

WooCommerce Product Settings

DHL service on Cart page

 


To explore more details about the plugins, go check out ELEX WooCommerce DHL Express / eCommerce / Paket Shipping Plugin with Print Label.

Read the article for setting up DHL Express understand the plugin, in detail. Or check out the product documentation section for more related articles.

You can also check out other WooCommerce and WordPress plugins in ELEX.

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