More than two-thirds of US consumers, according to studies, are inclined towards going ahead with companies that provide excellent customer service. Your website visitors and potential customers will undoubtedly seek information and have queries, regardless of how thorough your website is. It is beneficial to respond to those queries as soon as possible, but you may not always be online to do so. That’s where the use of WordPress chatbots plugins can help. Chatbot plugins allow you to respond to all of your customers’ communications and queries automatically. They have a set of predefined rules that they can employ when responding to customers. Some WordPress Chatbots interact with users using Artificial Intelligence (AI). In this article, we’ll go over what chatbots are, how they work, and their functionality. After that, we’ll give you a rundown of the Best Free WordPress Chatbot plugin with Google Assistant Based AI. Let’s begin!
Benefits of Google Assistant Based AI
- Interact naturally and accurately – Virtual agents that support multi-turn conversations with supplemental questions and are built with the deep learning technologies that power Google Assistant can provide more natural customer experiences.
- Advanced Artificial Intelligence – Boost your call/chat containment rate with the latest BERT-based natural language understanding (NLU) models, which can recognize purpose and context in more complicated use cases efficiently and precisely.
- Models of data based on state – Allow customers to deviate from the main topic, then gracefully return to the main flow, by reusing intents, intuitively defining transitions and data conditions, and handling supplemental questions.
Advantages of Using a WordPress Chatbot Plugin
- Customers can quickly communicate with a representative via live chat. There’s no need to dial a number and repeatedly press buttons before speaking with a representative.
- The amount of time spent waiting is negligible. Customer inquiries are promptly addressed, so users won’t be on hold for hours.
- Live chat plugins are relatively inexpensive to implement, and they come with a slew of additional features that make them an effective communication channel. Real-time customer support and the ability to effectively manage many queries at once saves time, labor, and money for your business.
- Live chat is significantly less expensive than telephonic customer support. This is because live chat allows your agents or support staff members to multitask and help multiple customers at the same time. Most live chat representatives can manage multiple chats at the same time if they are professionally trained.
- In terms of generating leads and closing sales, live chat is extremely effective. Since live chat gives customers easy access to your support and sales teams, your team has a greater chance of converting them into spending clientele.
- Agents can easily send links to assist customers or training or setup docs via the chat box when using live chat. So rather than having to walk customers through the step-by-step process of resolving technical issues and procedures, agents can direct customers to the relevant document.
- Adding fun emoji icons and file attachment options to your live chat will raise the quality of your customer service process.
The market is flooded with both free and paid live chat plugins and extensions. You can use a free plugin with a few advanced features if you just want to get started with live chat.
WSChat – ELEX WordPress Live Chat Plugin is one of the best free live chat plugins for WordPress websites.
Let’s take a closer look at its key specifications.
WSChat – ELEX WordPress Live Chat Plugin
WSChat WordPress Live Chat has a plethora of features for answering your visitor’s questions, and it’s simple to set up. You can create your pre-chat form with the information needed and style your chat box widget with built-in color options after installation. You also have the option of adding an unlimited number of chat representatives and setting up agent notifications to notify them whenever a visitor initiates a chat.
Also, there are features such as displaying agent online or offline status, Google’s integration of AI with Dialogflow. It improves customer satisfaction by triggering conditioned responses and solutions to customers’ questions quickly, even if your agents are not available to respond. Additionally, improved chat tools such as file attachments, screen recording, emailing chats, and chat reviews are available. Furthermore, with WSChat, all of your data is stored on your server, ensuring that your data privacy is maintained.
Let’s take a look at the features available in the dashboard of this plugin.
To display the live chatbox on your website, simply enable or disable the live chat toggle button. Similarly, you can set the chat status as online or offline by toggling the widget status button. Customers will be able to see your availability as a result of this. You can also customize the text that your customers see when they click the chat box online and offline.
You can use the Auto-Reply Message option to send an automated message to customers when they send you a message while you are unavailable. Using the Header Text option, you can also add a header text to be displayed on the chat widget.
The alert tone will catch your attention when a new chat message from a customer is received. Using the Alert Tone option, you can customize the sound to your liking. In addition, you can select the text font that will be used in all text on the chat widget. Additionally, you can customize the widget, background, and text colors to match your website’s style.
The Communication Protocol option includes two options: HTTP and Pusher. This is for selecting a storage option for your communication data. Although HTTP does not store your data on any external server, it is not an ideal choice for managing multiple customer chats at once. Pusher is a third-party application that enables agents to interact with several users at the same time without waiting for the website to load. It is a freemium tool, with a free version available to get you started.
Check out the plugin’s dashboard, where you can receive customer messages and respond with text, documents of any file format, and emojis.
Take a look at an example of a widget that customers can use to send and receive messages:
Please note that Dialog Flow – Google Assistant Based Artificial Intelligence can only be integrated once you upgrade to the premium version of the plugin.
The premium version is ideal for chatbots because you can set it up to send canned responses to clients depending on their chat queries. Text, audio, video, or any other file format can be used for responses. You can use the plugin in conjunction with Google’s Machine Learning tool DialogFlow to configure these automated responses.
The training phrases can be fed into this tool, and the corresponding responses can be set to be sent to customers. Refer to the article Detailed Guide on Setting up Dialog Flow – Artificial Intelligence Based NLP, Optimized for the Google Assistant and Chatbot Development for more information on this tool and its integration with the plugin.
The premium version also includes more advanced features. The following are some of the key features:
- Chat access is restricted to specific user roles. You can also limit the visibility of the chat widget to specific pages on your website.
- Helps to keep track of real-time visitors to your website, including their IP address, the length of their stay on the page, and the operating system they’re using.
- When a new message is received, email notifications are sent to the agents.
- When you are offline, you can set up a pre-chat form to collect information from customers.
- Allows for the addition of an unlimited number of agent profiles.
- Allows for the storage of an unlimited amount of chat history.
- When a new chat message is received, a sound notification is sent to both customers and agents.
- By tracking real-time visitors, agents can initiate a chat from their end. You can start a presale conversation with customers using this option.
- Set a suitable color theme for the agent’s dashboard.
- From the agent dashboard, you can view customer information such as their location and time zone.
- You can help customers even more efficiently if your website is a WooCommerce store. Customers’ carts can be tracked, and their purchase history can be viewed. You’ll also be able to send a link to your store’s products to suggest them. Customers will be redirected to the product page after clicking the link, where they can complete the transaction.
- Because of its compatibility with the WSDesk plugin, it can convert chats into tickets and send them to the help desk system. Additionally, the agent profiles from the WSDesk system will be smoothly imported.
To conclude
A WordPress chatbot can generate leads, answer customer questions, share promotions, or simply greet visitors. This useful tool can relieve a lot of stress and increase the efficiency of your company. We can’t deny that adding a Chatbot to your WordPress website can increase your digital presence and lead funnel. Chatbots optimize customer support, which can save you a significant amount of time that you would have otherwise spent answering your customers’ queries.
If you have any questions regarding the WSChat – ELEX WordPress Live Chat Plugin, please let us know in the comments section below.
To download the plugin, click here.
To purchase the premium version of the plugin (to integrate Google Assistant based AI), click here.
