How to Shift to a Customer-Centric Business?

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Anyone who runs a business, whether large or small, knows the importance of customers and their feedbacks. They will be knowing the difficulty involved in shifting to a more customer-centric business.…
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AI in Customer Support – Myths and Facts!

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Artificial Intelligence is one of the hot topics in the industry right now. There is no doubt that it will be used by most of the industries in the coming…
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Top Customer Service Skills

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How many times did a company’s customer service make you feel confident about the company? Have you ever thought of the essentials skills that are needed for customer service employees?…
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How to Treat your Employees for Better Productivity?

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A workplace is an interactive environment where employees and employers work together to achieve company goals. Employees are a company’s greatest assets – they are the ones who work day…
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Customer Support and Marketing- The two sides of a coin!

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Table of Contents IntroductionWhy Customer Support and Marketing?Where do they lack? Customer Support and MarketingScenarioWhy do they need to work together? Customer Support and Marketing7 Reasons: Why should you focus…
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How far can you go to please a customer?

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Which companies come to your mind the moment you think about the best customer service you have received? Amazon is a must mentioned company when we talk about customer support. When…
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Best Ways to get Customer Feedback

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Customer support has grown over the last few decades drastically. Many big companies have shown their dire interest in investing in customer support. This field has not been called “The…

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