ABC of Customer Support Knowledge base Banner

The ABC of Customer Support Knowledge base

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There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else.      …
Top HelpDesk Ticketing System FAQs Banner

Top HelpDesk Ticketing System FAQs

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Customer support, as we all know, has grown exponentially in the business world. The impact that it had on the business trends is still there. As a result, almost every…
Redefining the terms of Customer Support Automation Banner

Redefining the terms of Customer Support Automation

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The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify…
Overcome Challenges in Customer Support Banner

A Guide to Overcome Challenges in Customer Support

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Managing customers is not as easy as it sounds. At times, customers can be very difficult to handle. And the issues they report can give nightmares to customer support agents.…
Customer Support Tips and Tricks Banner

Go Pro with these Customer Support Tips and Tricks

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Customer support has become the most important aspect of a Business-Customer interaction. In the past couple of decades, customer support has emerged as one of the key factors to determine the success of…
4 Ways Technology Transformed Customer Service Banner

4 Ways Technology Transformed Customer Service

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Technology has not only transformed the way we live but also the way we do business. One of the notable things is the part it played in developing customer service…

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