Customer support can be easily termed as the “Face of the company” when it comes to Business-2-Customer interaction. The role it plays in strengthening the customer relationship in business is…
The business world has grown multiple folds over the last few decades. Now people are innovating more and more. Every week companies are launching a new product or a new…
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else. …
Customer support, as we all know, has grown exponentially in the business world. The impact that it had on the business trends is still there. As a result, almost every…
Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again, and…
The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify…
Managing customers is not as easy as it sounds. At times, customers can be very difficult to handle. And the issues they report can give nightmares to customer support agents.…
Customer support has become the most important aspect of a Business-Customer interaction. In the past couple of decades, customer support has emerged as one of the key factors to determine the success of…
Both customers and companies seem to be enjoying the perks technology have provided to them. Customer experience is getting better and better. The quality of customer service, as well as…
Technology has not only transformed the way we live but also the way we do business. One of the notable things is the part it played in developing customer service…
